Parcelmonkey have a Customer Happiness Grade of E. Customers are happy with their customer service but are unhappy with their prices, delivery and refunds.
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I was quoted a price of $31.
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- Suzanne Brown
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78 which was about the usual price of the size parcel I send every year.
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- Anonymous
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Fake discount website, don't waste your time. You are presented with a list of different couriers and a price estimate for each (based on weight alone), so naturally you see what the cheapest one offers. After entering more package details, the estimate suddenly shoots up. So you think, maybe now one of the other couriers will be cheaper. But no matter which you pick, the estimated price is now the exact same. Waste of time.
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- Anonymous
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Contract Fraud: I paid PM for Home Delivery, but the service booked was Economy.
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- YHM
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Yet they would tell you to wait and advise they have no clue why no one came, rebooking a new delivery for the following day asking you to reprint all custom paperwork and labels every single time.
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- Anonymous
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but after I paid £ 28 for a small parcel expressdelivery from UK to Sweden and got confirmation of it, parcel label NEVER arrived.
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- Mrs Mate
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I was sending xmas presents to my daughter who is travelling in Australia. i used parcel monkey and put that one of the gifts was perfume. The parcel was returned to me by parcelforce as perfume is not allowed to be sent. They attached a letter saying that i can claim the postage back minus £20 handling fee, i paid £64. Parcel monkey are refusing to refund the difference. Disgusting customer service.
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- Anonymous
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Parcel Monkey then said they couldn't issue a refund because the parcel had been collected, even though their own tracking showed it hadn't been picked up.
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- Anonymous
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Absolutely abysmal service. 6 Weeks passed, and despite attaching all of the documents Parcelmonkey requested me to, the parcel was returned. The end courier was completely uncontactable throughout the process, and had no idea where the parcel even was. Parcelmonkey, laughably, now refuse to refund the service. AVOID.
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- Anonymous
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Was booked for collection, no show, rebooked, no show, rebooked, no show, rebooked and then they cancelled!!!!
Taken over a week to get nowhere - customer service was non existent
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- Alan
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I tried to chat with a service rep who explained that they were handling multiple call and would get back to me ASAP, however when I didn't immediately answer them as I was busy with my schedule, they ended the call and closed the ticket.
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- Anonymous
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This service should be shut down and investigated because they are a scam.
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- Anonymous
