Parcelmonkey have a Customer Happiness Grade of D. Customers are happy with their prices, customer service and refunds but are unhappy with their delivery.
“
My package was delivered with no hassle at a great price! They offer a cheap no frills service, some people forget this when reviewing the overall experience! I'll be using Parcel Monkey again!
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- Kyle Schamel
“
Brilliant service at a cheap price. I just used them to organise the shipping of an old record player within the UK - 'Parcel Force 48' were the best carrier for me to use - but through Parcelmonkey it was far more cheaper for me to use them than pay PF48 direct!! How do they do that?? Highly recommended and will defo use PM again - why pay more????
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- Adchas
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Yet they would tell you to wait and advise they have no clue why no one came, rebooking a new delivery for the following day asking you to reprint all custom paperwork and labels every single time.
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- Anonymous
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but after I paid £ 28 for a small parcel expressdelivery from UK to Sweden and got confirmation of it, parcel label NEVER arrived.
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- Mrs Mate
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Avoid this company! I paid for 24 hour delivery, and the courier used through parcel monkey still hasn't collected the item - I have been told it will be 4 days until it is collected! This is extremely late. I had to reimburse the buyer of the item and Parcel Monkey state there is no compensation for late collection. AVOID AVOID AVOID
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- Luke
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Absolutely abysmal service. 6 Weeks passed, and despite attaching all of the documents Parcelmonkey requested me to, the parcel was returned. The end courier was completely uncontactable throughout the process, and had no idea where the parcel even was. Parcelmonkey, laughably, now refuse to refund the service. AVOID.
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- Anonymous
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They kept my parcel for 2 months, then returned claiming the destination address was wrong, it was written exactly as per the post office details for my address, it was damaged on return, no refund for mistakes, in general their support took a week to respond to each query.
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- Peter Crowley
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Most likely so they would not have to pay out the money to refund and reconcile for the lost packages' value, which everything is well over $1,000.
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- Anonymous
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I have never seen such a joke of a customer service.
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- Anonymous
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Then their Customer services team, will refuse to assist in any way to help find a solution - they will simply tell you to take it up with the courier, when you paid them directly for a service.
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- Anonymous
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Terrible customer service and communication.
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- Anonymous
