Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Quiz Reviews

1.9 Rating 153 Reviews

24 %

of reviewers recommend Quiz

Company Reviews

1.9

Based on 153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Quiz Reviews

About Quiz:

Buy the latest in Womens Fashion online today. We have a wide range in Womens Clothes, Footwear, Schoolwear, Accessories, Jewellery and more. Quiz Clothing. Quiz is a vibrant fast fashion retail group that focuses on delivering model style looks and all the latest trends in the industry at value for money prices. We aim to be exciting and innovative, offering our customers the fashions,footwear and accessories that they want.

Visit Website

Phone:

0845 241 5551

Email:

website@quizclothing.co.uk

Location:

61 Hydepark Street
Glasgow
G3 8BW

Write Your review

Tell us how Quiz made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quiz 1 star review on 24th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I processed a return through Quiz's website and they used ReBound as the courier. Rebound told me that they delivered my return to Quiz on 6/25/2019. I contacted Quiz via email and I provided them with all of my shipping and tracking documents; I even forwarded them the email that I received from ReBound stating that they delivered the return to Quiz. Quiz said they can't locate my return package and that I should contact ReBound directly to get the shipping information that they need. ReBound does not have any contact information and clearly states in the email to "Please allow up 3 working days for your refund to be processed. If this period is exceeded, or if you need assistance, then please contact Quiz directly using link http://customercare@quizclothing.co.uk." So basically they're giving me the run around. I will absolutely never purchase anything from or recommend Quiz to anyone ever again!!”

Posted 4 years ago

“Returned a dress and they said I would not get a refund as it was in a worn condition. I only tried it on! Will avoid in the future, if you look at the other reviews you'll see this is quite common.”

Posted 4 years ago

“Returned a dress and I m still waiting for a refund. I have proof of postage and on tracking link states it has been delivered. Last email I had from customer care is that they are investigating? Absolutely horrible service. Hopefully I will get my refund soon and I will not order again anything.”

Posted 4 years ago

“Went into Quiz Silverburn today looking for a wedding outfit and the lady in the changing room went above and beyond not only with helping me with the dress but also got me shoes a fascinator and a bag....left the store very happy with a complete outfit”

Posted 4 years ago

“The staff couldn’t be anymore unhelpful if they tried. Denied a refund even though I was sighing 14days and the dress has labels and in condition it was bought.”

Posted 4 years ago

“Went to quiz in St George’s in Preston was served by Kaleisha. I was looking for a evening dress for my ball and she could not have been more helpful. Not only did she find me the perfect dress she also found me shoes, a handbag and jewellery. Could not thank her enough. She made me feel so welcome and special and even left a card telling me to enjoy my ball. We will definitely be coming back.”

Posted 4 years ago

“Firstly got sent the wrong size dress. Quiz apologised and offered a refund. Returned the dress yet now saying they have not recieved the dress. Typical, I cant find the post office receipt.”

Posted 4 years ago

“use quiz fairly often and never had an issue until now. sent back 3 dresses and kept 1. I got the email to say they had received my parcel and stated the refund amount which was incorrect. They are saying the dress for £34.99 was never returned, which is was. They said they have a warehouse check and its not with them. Well i put it in that bag! refusing to give my money back without a tracking number which if course ive no thrown away!! absolutely fuming”

Posted 4 years ago

“Shop at Trafford Centre store every week and always have polite helpful friendly staff on hand 😊”

Posted 5 years ago

“Ordered a dress from quiz that never showed after numerous emails to them regarding a refund for an item I didn’t receive they just stopped replying and 3 weeks later I’m still waiting for a refund will never use the company again”

Posted 5 years ago

“Ordered my shoes ages ago and nobody can confirm the reason for delay or track the item. Worse service ever.”

Posted 5 years ago

“I ordered a coat a size 6 and was placed for a size 10. In which it is not my size. It states that I was supposed to receive my coat for feb. 4 and I still have not gotten any reply or anything through the Message I send on Instagram. I’m hoping I don’t get no bs for when I ask for my money back. With all the negative feedback I’m reading then I am expecting for the worse.”

Posted 5 years ago

“I did a return in the ilac store 16thDecember there’s only one toll in the shop qued for nearly ten minutes got to the till I was greeted anywho I was asked my name told the elderly lady my name she then Sarah whattt in an argogant manner I was shocked as so was the customers behind me I said that’s no manner to talk to me kicked off arguing back to me I didn’t talk to you like that I said listen I will speak to head office about this on behalf of quiz clothing her response ye go ahead smiling I said I actually really am now giving me eyes staring at me then start accusing me of abusing her all because I told her not to talk like that and then because I said I’m getting on to quiz head office it was horrible experience there was no need for this customer service also any time I pop into the shop the til area is covered with clothes and the one till I won’t be ever shopping again here”

Posted 5 years ago

“Visited Quiz shop in East Kilbride (not in Debenhams) the shop within the Mall and the assistant was fantastic and very open with what suited me and what didn't. A real shopping experience, got two outfits which I normally wouldn't have looked at! Thank you🤗”

Posted 5 years ago

“We a wedding party of 6 visited Quiz in Debenhams Glasgow on Saturday 25th August, 2018 and were waited on hand and foot by Mhairi, she went above and beyond for us. We purchased 3 Bridesmaids outfits from her and she made our experience of Wedding shopping so enjoyable x She went above and beyond to help our party xx Mhiari is a credit to your company. We went to other partnership within Debenhams and did not get the care and attention from them....they really could not care less x Mhairi was attentive, intuitive and all over fabulous x We cannot recommend her enough. Above and Beyond xx”

Posted 5 years ago

“Excellent service quality!”

Posted 5 years ago

“I am with the previous reviewer - its too bad I had to give them 1 star. They can't deliver their products and they are not contactable. Why bother with Quiz. Closing my account now.”

Posted 5 years ago

“If I could give a Zero, I would have done! - Two order back to back that they have cancelled after they made me wait for the item for two weeks providing me with information that the order was dispatched. - And then to add insult to injury, i have to wait up to 5 days for the money which they effectively sat on for over 20 days. On top of it all, they do not have a customer service telephone one can call that I can find which works and they take more than 2 to 3 days to respond to the email query you send. AVOID AT ALL COSTS...their are many other websites with worldwide deliver.”

Posted 5 years ago

“AVOID QUIZ ONLINE - APPALLING EXPERIENCE Ordered online - order didn’t arrive - no telephone customer services - I waited 5 days for a response to my email fromcustomer services. Another week on, they confirmed my parcel had been lost! I asked for a refund, which customer services then has to pass onto another department. They confirmed refund could take 5 days to go through. The refund amount was incorrect. Another email!!! They said it was because not everything had been returned!!! I’m fuming, I never ever received my parcel... so no order and still trying to get the correct refund!!!! SO BEWARE if your thinking of placing a large order online from this company, it probably won’t arrive, and if it does there could be items missing. I certainly won’t be using them again.”

Posted 5 years ago

“Absolutely awful customer experience! I have ordered an item and it wasn’t delivered to me. I have been waiting for 4 weeks now. I have sent over 10 emails where no one responded. I finally managed to speak to someone on Instagram after sending numerous messages and few days later they said my parcel was lost and offered a refund or a replacement. I have requested a replacement and two days later they have messaged me saying sorry no replacement available. I’m outraged by such appalling service! And just as a final insult after spending hours trying to contact them they offered me a free postage next time (the code which is available everywhere online). Never have I ever experienced such an awful customer service.”

Posted 5 years ago

«
1
2
...
4
5
6
7
8
»

Quiz is rated 1.9 based on 153 reviews