Quiz Reviews

Name: Quiz
Address: 61 Hydepark Street, Glasgow
Rating: 1.88

1.9 Rating 165 Reviews

22 %

of reviewers recommend Quiz

1.9

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Quiz:

Buy the latest in Womens Fashion online today. We have a wide range in Womens Clothes, Footwear, Schoolwear, Accessories, Jewellery and more. Quiz Clothing. Quiz is a vibrant fast fashion retail group that focuses on delivering model style looks and all the latest trends in the industry at value for money prices. We aim to be exciting and innovative, offering our customers the fashions,footwear and accessories that they want.

Visit Website

Phone:

0845 241 5551

Email:

website@quizclothing.co.uk

Location:

61 Hydepark Street
Glasgow
G3 8BW

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Amy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress , to be delivered to a collection point .. Got email to say it had been dispached , over a week later , no further on . Sent several whatsapps to be told its out for delivery . Its now a week overdue to the estimated delivery date , no help whatsoever from Quiz . I have asked for a refund on several occasions which seems to fall on deaf ears . I would never order from QUIZ again , total disgrace how they treat you . Here's hoping i get my full refund ...”

Helpful Report

Posted 2 years ago

“Customer service is absolutely awful. I'm £220 out of pocket due to wrong information being given repeatedly, and a refund i'm still wait for from 28th September! The responders on the support email don't seem to care, and have fobbed me off for weeks. None of the phone numbers on the site seem to work and I can't seem to get in touch with anyone who knows what's going on. I'd never recommend Quiz to anyone.”

Helpful Report

Posted 2 years ago

“Ordered items for a wedding well over a week ago and haven't received them so now had to go out and buy again and will have hassle sending items back when they finally arrive... Not happy and will not be using again.”

Helpful Report

Posted 2 years ago

“I think we should report this company! they haven’t refunded me yet even though I sent several emails, and Whatsapp messages! they are a joke! DON’t BUY IN THIS STORE! I am checking the consumer protection from unfair trading to have my money back”

Helpful Report

Posted 2 years ago

“They always get it wrong with their order. There is always mixed up with their order, either its a wrong size or missing part. It has happened to me so many times”

Helpful Report

Posted 3 years ago

“They sent out the wrong size and then wouldn’t replace or refund. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Returned 3 dresses to Quiz and they were received on 22nd Oct. I have proof of postage. I STILL haven’t received my refund. Just been told I’ll need to wait another 48 hours whilst they investigate !!!!”

Helpful Report

Posted 3 years ago

“Quiz Clothing are a DISGRACE!! WHEN I placed my order online I chose a collection point in my city and they decided to deliver to a different collection point in another town 25 miles away. I do not drive so how am I supposed to get there? Unacceptable!! DO NOT BUY FROM QUIZ CLOTHING, it's not worth the hassle!!”

Helpful Report

Posted 3 years ago

“Unfortunately the dress I had ordered was faulty as the stitching on the belt loop was was so close to completely coming off. I filled in a return form stating that the item is faulty, explained whereabouts and wrote a kind note by hand requesting a replacement to be sent to me ASAP (same dress/size everything!) I then got an email confirming a refund only to my account (postage was not refunded) with no apology or mention of another dress being sent to me. I needed this dress for a wedding so I am very disappointed with QUIZ clothing and I will not be ordering anything ever again.”

Helpful Report

Posted 3 years ago

“I ordered and paid for a dress (nearly $90.00) that I never received. They made me jump through all kinds of hoops to get a refund, which I never received. They tracked the dress to NYC, then nothing after that. I live in upstate NY. They never made good on the dress or the refund. I felt scammed!”

Helpful Report

Posted 3 years ago

“Ordered 2 dresses via clearpay didn’t get confirmation but taken money on the three attempts I tried to place order.”

Helpful Report

Posted 3 years ago

“Worst service ever, I bought a dress for next day delivery, and it’s been a week, they took my money. When i called, they were rude and told me to send an email which they never responded to. Wouldn’t recommend them at all, they are terrible. Please refund me my money”

Helpful Report

Posted 3 years ago

“Paid for next day delivery, it took 4 days to arrive and no one could give me any timescales other than to say it will be delivered ‘shortly’. Tried emailing and live chat and got nowhere. Contacted customer services by email, no response. Very unresponsive”

Helpful Report

Posted 3 years ago

“Worst company EVER!!! Have ordered & had to send back 2 items. Have been waiting for a refund longer than the estimated time. The status is still saying it hasn't been delivered, yet it is confirmed receipt of my return!. Nobody answering my emails in customer service!! What a joke. Won't be ordering from here again!!!!!”

Helpful Report

Posted 3 years ago

“The worst company ever. I ordered two dresses and I paid next day delivery. However, they brought it 10 days later when I didn’t need anymore and the most disappointed thing is that they only had put one dress in the bag. They never refunded me the money for the dress which it was missing. Totally fraud!”

Helpful Report

Posted 3 years ago

“Y is no one working in customer support or complains my daughter ordered 4 dresses which have just came and 1 is filthy dirty 1 is all pulled at threads and other 1 is ripped at top this is a disgrace and there is no one to speak to on phone about this emails have been sent and not even a reply !!!!!”

Helpful Report

Posted 3 years ago

“I experienced awful customer service, from a racist Store Manager, called Jade. This was in the Westfield store, on a Wednesday afternoon. She was unfriendly and was giving me attitude as soon as I approached the till. Then she refused to do my refund but happily did so for other customers who weren't ethnic minorities. The unfair treatment I received was because I wasn't white. There was no reason for her to not process my refund, and she should not be a store manager if she is going to treat customers of ethnic minorities like this.”

Helpful Report

Posted 4 years ago

“I took my wedding shoes back as they were faulty lost my receipt during lockdown went to the Norwich store to be told no receipt cannot do anything I said a credit note would be ok but assistant manager refused very rude . I asked to see the manager to be told she will say the same very unprofessional . £30 down the drain and I had to buy another pair for my wedding in July . Because of the pandemic you thought they would have been more sympathetic . Won’t shop there again one angry bride to be”

Helpful Report

Posted 4 years ago

“Awful service. Rude staff. Clothes are great. Such a shame.”

Helpful Report

Posted 4 years ago

“I've ordered online a few times but returning items for a refund takes ages .So today I decided to try taking items into the store at Castleford not for a refund but for an exchange but manager refused to do this as I didn't have a bar code for proof of purchase but I did have an email for proof of purchase but she said that wasn't enough .Their for refused to let me exchange items .I did say I had traveled to exchange rather than return items for cash but she was unsympathetic and rather matter of fact .I have done this with other stores never had an issue and I know my not buying from this company bargain won't make a high he difference but it is a shame your online ordering didn't work along side your stores .Yes my bad for forgetting paper work but I had honest proof on my phone with order no”

Helpful Report

Posted 4 years ago

Quiz is rated 1.9 based on 165 reviews