“Recently bought a 500g box of Special Toffee, after reading on the box that it was made to their traditional recipe … referencing a fabulously chewy texture.
After biting it the first piece of toffee, I spat it out thinking it was either ‘off’ or past it’s sell by date, only to then go online and read the comments made by others about the changes made by Ferrero, who, in my opinion, are clearly falsely advertising their product!
I certainly won’t be buying again.”
“Disgusted, wrong day, wrong message to a bereaved widow.
Paid extra for chocolate decorated card just two words put it, the remainder on an envelope with several typing errors. Ann Stokes.
Won't be returning, also impossible to speak to someone. 😠”
“I normally would give a #5 star but today I was an unhappy customer. I often shop at Thornton’s in Bensonville. Today I was treated with rudeness. Elizabeth was behind the register and she should not be working with the general public. If I were her manager I would let her go. Customers should always be treated nicely and employees should be polite. She was very rude to me and only made me upset. All because I could not hear her. Because I didn’t run fast enough when she called me. I have bad hearing and she should have been more polite. I found her to be very insulting.”
“I like the flavours in Thorntons chocolates, and they arrive promptly and in good condition. However the selection of flavours you can get in bags is getting more limited each time I shop there. You used to be able to get lemon mousse and vienese truffles in bags and now you can't.”
