“Long time fan of the special toffee especially the one with nuts. The new recipe tasted like dog food. Cheap, nasty and sugary. I hate Ferrero for what they have done to this once great classic”
“What has happened to the original receipe. Just bout 2 boxes of original toffe and it tastes totally different it is now soft and grainy and extremely sugary when it use to be chewy will not be buying again”
“Someone gave me a box for my birthday. Yuk!! They are so sweet, bland and just so incredibly boring. Sorry friend who gave me these. I actually cant eat them they are so horrible.”
“Just treated myself to some “special toffee”.. could tell straight away that the recipe has changed and it tastes cheep. I don’t expect to pay Thorntons prices and be disappointed. We have been eating it as a family for years but this new taste is awful. I’m actually going to throw mine away I hate it that much. What a shame”
“Always thought Thorntons was a premium chocolate. The Easter egg chocolate shell tastes cheap, and almost leaves like a burning taste in your throat. Nasty, and won’t be buying again. Has gone the same way as Cadbury, selling out for cheaper ingredients and quality for profits. People are not stupid.”
“Obviously the recipe has changed. What a shame, did they really think people would not notice? Why? Cost cutting like the rest of the world..??
Ordered over £50 worth of chocolates and everyone said they were tasteless. Shame on the person who made this decision. What a mistake they made looking at all the other reviews on here!
Been buying all my life but never again. End of an Era!!!”
“My husband loved this toffee and bought some for my grown up children as part of their Easter presents. It tastes like cheap toffee nothing like it was. I'm really disappointed and won't even give it as presents. Definitely will never order again. What a shame.”
“I bought some special toffee always enjoyed it but it was awful. Its not creamy at all, it tasted like treacle toffee very bitter not nice, the texture wasn't very nice. I have been buying this for years and my mom brought it me has a child, but I will not be buying anymore”
“Have been buying this toffee for 50 years and it has definitely changed. The taste is nowhere like it was. Hugely disappointed and certainly wouldn't buy it again.”
“Really shocked at the utterly shameful change in consistency, it's a soft yucky sickly fudge like product now.
Bought from you consistently for years.
Sorry, no more.”
“I looked forward to trying Thorntons Special Toffee chewy over Christmas 2025. What a big disappointment. The flavour has changed from the unique morish smooth taste to something that resembled the toffees I used to get in Lucky bags in the 1960's. For goodness sake go back to the original superb recipe, this stuff tastes cheap and not particularly pleasant on the palate.
I binned the lot.”
“My husband has always loved the Thorntons Special Toffee, we have bought it for birthdays, Christmas etc for many, many years. He opened his packet yesterday (Christmas Day 2025), and thought we had bought him fudge by mistake. This new recipe is unpleasant and fudge like, with the odd bit of harder toffee in the mixture, so a weird consistency. Thorntons you really need to change the recipe back, we will not be buying this again as it is just unpleasant and disappointing. We will be finding a new supplier of proper old fashioned toffee for the future.”
“A long time ago these chocolates were a premium, tasty choice. I was recently given a box of their Classic and what a massive dissapointment. What the hell has happened. An inferior fowl tasting product. I have thrown them on the drive for the wild life. Never, ever again”
“Lowest score I could give. I ordered 30 boxes of chocolates for employees but box arrived damaged with chocolates missing. Reported this and provided pictures - twice - but although the helpdesk lady was polite and forwarded on my complaint, this was ignored and absolutely no reply received. More important is that I was invited to give a review, which I did and was then advised that my review would not be shared. Avoid if you expect any customer service”
“special toffee is now just like fudge, completely ruined - will not buy again unless they revert to the original recipe. this was the only toffee I ever liked so huge disappointment. same problem with the Viennese truffles - recipe changed, product spoiled.”
