“Shocking delivery service from Hermes. Thorntons need to look at investing in a new delivery service and how can Thorntons not have a direct number to Hermes, I just don’t believe it. I won’t be ordering from Thorntons again.”
“I bought the continental dark chocolate box. They have changed the flavours in the fillings this year, and there doesn't seem to be any variety any more. The dark chocolate seemed to be more bitter than before I did not enjoy them as much and won't bother buying them again”
“ordered a range of boxed Christmas chocolates from Thorntons on 15th December with the assurance of maximum 5 day delivery. They were to be delivered to a relative for distribution before Christmas. I was told by my relative that the chocolates had not been delivered on the 29th of December, so I called them. They knew immediately when I gave the order number that the large parcel had been "lost". Of course I asked them to put the money back into my account and was told after being on hold for 6 minutes that this would take a few work days to achieve. I wonder if I hadn't called them would they have repaid the money. Doubt it. Beware”
