“Scammers
Offered £220 originally - then said the device was heavily scratched and downgraded my offer to £150, when the device was as good as new
I complained - they said they 'revised my offer' back to £220... However, I have still not received any payment weeks later. They are trying to claim I sent the wrong bank details.... which looking at the other reviews on here is a common scam they are trying to do
Tried calling the customer support line which is not in operation. They are not responding to my emails
I have STILL not received any payment and they are ignoring my correspondence”
“Much like the other reviews, they downgraded my offer and then tried to delay payment. They kept saying payment was in my account and accused me of sending the incorrect bank info until I threatened to take them to small claims court.”
“The company genuinely try to rip you off. Sent a iphone 12 pro max in mint condition apart from a tiny little mark on the back. They offered me 675 pound for it. They got it. Looked it over and offered me 240 pound! They claimed the back had heavy use. Which was genuinely insulting. The phone had never been out a case! I don't understand how they offered me less than scrap value (which was 280 pound). Avoid company at all costs!!”
“Absolute con! Sent a phone in fantastic condition, I was initially offered £115 then has a message to say they’d offer £30! Told them to return it & was then offered £68, told them to return it, I won’t be using them again. AVOID”
“Phone in mint condition. Sent off in box not a scratch on it. Quoted a price of £20 due to ‘poor condition’ allegedly. Phone returned without box. Absolute scam. Do NOT recommend them at all. As with many other reviews on here...AVOID.”
“put in a Samsung S10 galaxy (with new case) - described as good (as it was my working phone at the time) - they offered £209, then once received it, they offered £40. Rubbish. No money yet received. AVOID.”
“If you haven't received the funds as promised, or you received a damaged item returned or no item at all take them to the small claims court and claim back what they owe you! Providing you have evidence you will win! This company is vile and needs the law on the backs.”
“Just like everyone else is saying I sent two perfect condition iPhone 8 Plus was offered £282 for both received text and emails saying they’ve been tested and passed the money will be in my account in five working days still no payment received after a phone call and still no payment please avoid at all cost and use someone else”
“I sent in an iphone 6s with an offer of £35. I checked it thoroughly before sending and it was as described but not ive been told its broken and they’re only giving me £18. Payment never came through. AVOID AVOID AVOID!!!!!”
“Trade-in ID: A-T-PULIZ
It has been a month and still NO PAYMENT not answering the phone or emails. Absolutely disgusting a company would behave in such a manner.”
“Sent my iphone 11 pro max in its original box and in perfect working condition to this company with an offer of £530. Said that after checks they would only be offering £236. I asked for the phone to be returned. It was sent back in bubble wrap not even in its original packaging and the phone is not working. Sent email with no response”
“Everything is always quick and smooth when comes to opening an account and receiving prepaid envelope...... But now when they are delayed with a confirmed and promised payment I constantly receive email saying: sorry for any inconvenience caused, we are investigating, your pay is actually investigated and looked into. But money still not there. Rubbish service. I will never ever use it again. Better go somewhere else, receive £20 less than loose your phone for good.”
“When I started the process of trading in my handset, everything went very smoothly. From creating an account, to getting a quote for my device, to receiving the envelope to send my device, through to confirmation they had received the device and the checks had been done and payment will be in my bank account within 5 working days. All done in 10 working days.
This is where my experience changed. As payment wasn’t in my bank account within 5 working days. 5 separate calls chasing payment, with several excuses for why the payment had not been received, from wrong bank details, to IT issues, to payment with be in by midnight tomorrow or by the end of the week.
During the last call, I was told it would be by midnight the following day. As I'd been told this before, I advised that I had a log of every contact with them, both calls and emails and if the payment wasn’t in my account by midnight the following day as they has stated, I would be seeking legal advice. Payment received was received that day, which was 13 working days after confirmation
If you are going to use this company make sure you keep a log of every interaction you have with them and don't stop chasing payment.”
“Sent my old iPhone in to Westealanyphone and was then texted with a message that 'there was a problem with your Trade-in'. I was not trading in and the link went nowhere. The phone wasn't worth much so I can't be bothered to chase the thieves but just wanted to warn anyone else out there to avoid them at all costs. They are not to be trusted.”
“Stalling techniques for payment, lies undervaluation and genuine BS, still not had my money, they said I got a digit wrong (mmm seen that on a number of reviews..) also got offered £100 less due to screen burn which I have never heard of or noticed as it was the clearest phone I have ever had, which can be rectified by an app..
Had a number of e mails, after complaining for the 5th time, they said they were waiting for the money to be sent back to them by the bank yet had an e mail from them to say they couldn't pay the money in as details incorrect, that means they never sent it in the first place!!!!!
Don't know what to do now as they have my phone!!
Worst experience ever, they are polite enough on the phone but it's as if they have standard answers. I am sure they are used to saying all of the excuses judging by the reviews and all that I have heard.. They need closing down or at least get a fraud organisation involved”
“Sent my iPhone 7plus in good condition ,they found numerous faults which was not there,lowered initial offer nearly 4times,i have amended the offer and requested my phone back,they've stated its gonna be sent out 3-5working days week ago,now received txt saying- we gonna return your device in 10business working days ??? 2additional weeks to return phone in UK???avoid ,dont sell your devices there you will not get paid stated amount ,if my device not returned or in worse condition ive sent in-i ll take this matter further,let's see-(ive packed in original box and plus in additional box to avoid damage)”
