“Avoid at all costs and sell your phone elsewhere with a reputable company or privately - don't waste your time with this awful outfit.
They deploy underhand tactics to make your phone look more worn and damaged. My phone was pristine and had always been in a case - I also cleaned the device thoroughly and packaged it securely. The video they sent the device had been mistreated and had grubby hands all over it to make it artificially worn/damaged.
Also, their definition of good differs from other providers and is essentially brand new.
They also sign you up to services to entice you in and they don't make it clear that you are signing up to a direct debit.
I will be reporting them to trading standards.
Please, everyone reading this - go elsewhere!”
“I was quoted £563 for my iPhone 14 Pro.
The phone was in good condition when I sent it, as the phone was only 4 months old as I upgraded to the new iPhone 15 Pro Max.
I received an email saying urgent response needed and my iPhone was knocked down to £210 and they claimed it was because the screen had heavy wear on it. They sent me a video of the screen which wasn’t like that when I sent it as I took photos beforehand!
The screen was in immaculate condition when I sent it off!!
It seems like they quote a high amount then knock it down considerably when they receive the phone claiming “damage” which wasn’t on there when you send it. BE CAREFUL. I would recommend staying away from this company, as it is clearly a scam!”
“Inital price of £460 seemed a goof offfer. Then once they recieved the phone they tried to knock £80 off for 'noticable wear' not a mark on the phone as it was looked after and chekced before i sent it. Seems a bit of a scam to make more money. Many reviews say the same. They will send it back to me and i will sell it privately. What a waste of time. Dissappointing to say the least.”
“Do not use these thieving con people, they offered a reasonable price for my iPhone 12 which was in excellent condition £260 12 months old . I sent it off in original box and working condition when they received it I had a email saying it was scratched on the Bessel and marks on the front screen they were obviously lying because the phone was in perfect condition they offered half of what they originally offered. I then had to pay £10.75 for them to send the phone back to me which took 6 days . I sold the phone on market place the same day it came back for £300 please look around before you use these rogues”
“Sent my very good condition iPhone 13 Pro in after being offered £461 for it, get offer back for £315 stating poor condition which isn’t at all true, so wish I had looked ‘we buy any phone’ reviews up first, now been charged £10 postage for my phone to be returned, so glad I took some close up pictures minutes before I posted it after reading that apparently this company damages your phone before returning it!! AVOID THIS COMPANY ITS A SCAM.”
“Rated 1 out of 5 stars
Utterly disgusting lying company who…
Utterly disgusting lying company who then charge you to return your phone! Don’t chose good condition unless your send them a new phone because they will charge you postage to return if it shows any sign of having ever been used. They also know over hundred pounds off their offer.”
“Don't ever approach this company and expect fair treatment. I was told after my phone was allegedly assessed that it was only in fair condition and they offered me £80 less than the original price. It was an iPhone 12pro which they said had to be in mint condition to get the price they offered. I refused and they sent the phone back. Amazingly I then sent it to another conpany who gave me the price offered and it was assessed as in excellent condition. It seem like someone likes telling fibs to cheat customers out of their money. Shame on this company and please do not use them.”
“Offered £200 less when they received my phone for screen damage that I couldn't see. Tricks along the way, saying if we don't hear from you in 7 days we will assume you accept the offer and transfer the money (awful). I requested the phone back and 11 days later (after paying the return fee) I'm still waiting for the phone to be returned and no one is replying to my emails from customer service. I wrote a review on Trust Pilot which was removed as Webuyanyphone claimed I wasn't a customer, so no wonder they have good reviews on there. I currently feel totally scammed by them, they have my iPhone 12 Max AND I've given them £10 to return it (which it hasn't been). AVOID AT ALL COSTS. Not worth the stress and time I have spent trying to rectify it.”
“They knocked down the price of my phone by 1/3 because apparently it didn’t meet the criteria they as a business set. It ticked all their boxes and then scammed me out of nearly £100 for what they said scratch’s and wear. Which is laughable. Joke of a business.”
“This was the third occasion I’ve used Webuyanyphone and unfortunately after two very good experiences, this will be my last. I sent my phone and was offered £100 less after it was examined. My phone was in a pristine condition with no marks on the screen or to the body of the phone. I was sent a video of the phone being examined along with a report saying it had some screen damage and damage to the bezel. The video I was sent confirmed that there was no damage to the phone. I emailed their customer support and explained that the video I had been sent showed no marks or damage to my phone. I received a reply after four days waiting, saying that they would return my phone. Rather than investigating my concerns with the phone examination and the video, they chose to just ignore it and not to deal with the problem. Upon receiving my phone back, it was still in a pristine condition and I sent it to a competitor, sellmyphone who processed my payment in full the same day with no reductions for any damage. I fully understand that webuyanyphone work on the basis that people are honest about the condition of their phone but I certainly didn’t expect to receive a video claiming damage when there wasn’t any. I cannot recommend any company who doesn’t act on customer complaints and who makes no effort to investigate. It could just be an error on the examiners part but at least hold your hands up and take the time to investigate.”
“Extremely disappointed. Submitted details and sent the phone off. Received a much reduced offer due to light scratching on the screen. Hadn’t noticed in the terms and conditions that there is now an £11 charge if you decline the offer made and ask for the phone back. I felt that once the phone is received a much lower offer is made you’ve got little choice but to accept. My advice to anyone is to think carefully as the two figures differed by £149 due to light scratching!”
“Be aware that 'good' means like the phone has never been used
I was really honest with select 'good' as the condition of the phone excellent and it had always been in a case with a screen protector. I was only selling to them as it seem genuine and I don't have the time to mess around.
Disapprovingly WBAP assessed the phone, managed to noticed the slightest of wear on the edge of the phone and decided to offer me £100 less!! When questioned they raised the offer by £50! Needless to say I requested the phone to be returned as they are obviously out to con. I am guessing their game is get the phone in and then drop the price. I wonder what their rate is to actually pay what is offered in the first place.
AVOID”
“All the bad reviews here reflect my experience.
£210 0ffered for the phone on the website. The phone was immaculate, always kept in a case and always had a screen protector.
When the report came back they stated there were scratches on the screen and the back and reduced their offer to £140.
Not happy with this I called and complained. The person I spoke to was clearly used to receiveing such complaints. They upped their offer to £150. (which indicates that this is a scam)
This is clearly their strategy - offer the highest price online, and then reduce once received to well below another phone purchase service.
I have used alternative websites in the past and never been disappointed.
Please do yourself a favour, don't fall for the high price, it is a con. Use any of the other phone purchase / recycling companies, or a local shop.”
“DO NOT USE
Awful awful awful.
Please do not use this company, they are scammers!! Originally offered £214 for my phone, now £110, my iPhone was in perfect condition!!
Also it does not state that you then have to pay a fee of £10.00 to have the phone returned to you.
The 5* reviews must be staff/fake reviews. I have never dealt with a company so bad & with such bad customer service.
Please, do not use for your own good”
