A & D Plumbing Reviews

Name: A & D Plumbing
Rating: 4.70

4.7 Rating 196 Reviews

93 %

of reviewers recommend A & D Plumbing

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4.7

Based on 196 reviews

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01206 205 940

Email:

info@aanddplumbing.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A job well done.Very good service”

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Posted 7 years ago

“Fault on the appliance was wrongly diagnosed. Charged nearly £3oo,and left with an unusable fire, and told it was obsolete. Having fitted"Parts", (a new regulator), which can be bought for about £50, we were charged £142. We had to pay another registered fitter to inspect and certify minor work we carried out ourselves having sourced the "obsolete" material on the internet.. Correspondence with A&D has been totally unsatisfactory,in fact, derisory. Offered £10 because we are OAP's----but we should have asked for it at initial contact!”

Helpful Report

Posted 7 years ago

Dear Mr Manson We are very sorry to hear you are unhappy with our service. Our team attended your property on 21/12/17 regarding an old and faulty gas fire that was found to also have a dangerous regulator due to its poor condition. We fitted a new high-quality regulator - you can obtain regulators for less, however these are of a cheaper quality and are only single regulators and not dual regulators such as the one we installed for you. Once installation was complete, our technicians could then test the fire, upon which we identified various faults with the fire and some seals/gaskets. After further investigation, we discovered the parts were obsolete - this unfortunately meant that your fire could not be repaired, and only the dangerous regulator issue could be rectified. We have replied to all your letters promptly - you state you obtained raw materials to make some parts yourself, and then fitted them. A&D Plumbing could not have done this ourselves, as the parts would not have passed British Standards. You supplied us with an invoice from another company, showing you had the fire serviced on 08/02/18. This invoice does not state we carried out incorrect work or misdiagnosed any faults with the fire. A fire containing homemade parts would have made it illegal for us to service the appliance and sign it off as safe in this manner. Our charges on your invoice reflect the time on site to replace the dangerous regulator and the parts required. We do offer OAP discounts of 10% off the labour charge, as advertised, although this usually has to be requested at the time of booking. Again, we are sorry that you are unhappy with our service, but at A&D Plumbing Services we take safety seriously and are not prepared to undertake illegal or unsafe gas works. Best Regards, A&D Plumbing Services

Posted 7 years ago

“No hot water when we woke up. One phone call, a visit by A&D, New part ordered and we were back up and running. Very efficient and quick service. Thanks guys.”

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Posted 7 years ago

“I was happy with the work done because the problem was remedied”

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Posted 7 years ago

“Arrived on time, polite, clean and tidy work and very thorough service”

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Posted 7 years ago

“Our boiler had stopped working on the Thursday before Easter which was the worst possible timing. However they came out that day. They took 15 minutes to diagnosed that the fan had burnt out and needed replacing. Nothing they could do there and then. Phoned back later that day with an estimate. Decided to think it about it over Easter and phoned the Tuesday after Easter for them to go ahead. They came that day and fixed it. Quality service that comes at a quality price.”

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Posted 7 years ago

“Excellent professional attitude clean and tidy, great job boiler service”

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Posted 7 years ago

“We were the last call of the day for Matt on a Friday. He found the fault with our boiler quickly and stayed until after 8.00 to fix it to ensure we had heating over the weekend.”

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Posted 7 years ago

“Very pleased. The office was efficient making appointments and giving clear quotes. Engineer did a good job in bitter conditions in the snow.”

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Posted 7 years ago

“Prompt. Good workmanship.”

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Posted 7 years ago

“When our boiler broke down, they turned up the same day at the time they said. The boiler needed a new part which they hunted around for and fitted the next day, again turning up when they said they would.”

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Posted 7 years ago

“The coldest week so far in the year we lost heating Sunday. And with a little girl in the home we called Monday they qouted Tuesday started work Wednesday completed by Friday. Very quick efficient friendly service was received. Would use again if required in future.”

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Posted 7 years ago

“Quick and efficient. The leak was sorted straight away.”

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Posted 7 years ago

“Your plumber, Kevin, arrived exactly on time as promised and completed his work promptly and tidily. So far so good, BUT I after he had left while refitting the boiler cover panel I noticed a pipe hanging down the left side of the boiler which was open ended and DRIPPING what looked like condensate. I left a message the same day (i cannot remember whether it was email or by phone or even e-mail) and I asked for a call back, but this has not been forthcoming. Please reply ASAP (Sir Thomas Lucas). Thank You.”

Helpful Report

Posted 7 years ago

Dear Tom Thank you for your review, we apologise for not responding to your call, we have checked our database and found that an admin error caused your request to be issued to the wrong department. We have now put steps in place to prevent this happening again and we have contacted you to resolve the issue. If you have any future problems please do not hesitate to call us. Best Regards Dan

Posted 7 years ago

“Same day response to emergency call. Part had to be ordered in so unfortunately problem could not be sorted on same day. However came on first opportunity On both occasions a call was made roughly 1/2 hour before arrival time.”

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Posted 7 years ago

“Prompt and friendly service, everything now working perfectly.”

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Posted 7 years ago

“Friendly engineer Knew what he was doing Called to say would be late but wasn’t far off time expected to arrive. Next day service after our call. Easy payment”

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Posted 7 years ago

“On time, very polite and helpful. Will contact you again.”

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Posted 7 years ago

“Turn up on time, provided fast efficient service at a reasonable price.”

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Posted 7 years ago

“The engineer arrived on time. He is professional, efficient at work.”

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Posted 7 years ago

A & D Plumbing is rated 4.7 based on 196 reviews