AbeBooks Reviews

Name: AbeBooks
Rating: 2.36

2.4 Rating 115 Reviews

33 %

of reviewers recommend AbeBooks

Company Reviews

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Metrics

2.4

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AbeBooks 1 star review on 6th March 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave this business a 2/5 because I spent a total of around $1,000 for books for Christmas and most of the orders went without a hitch. I had a problem with 2 sellers who sent me used books instead of new books. The books that I ordered were pretty expensive for paperback books because of limited printing ($67.00 and $48.00) which I was willing to pay as a Christmas gift. The nightmare began when both sellers kept telling me that a new copy was coming into their warehouses (yes, they were two different sellers in two different states but their emails could have been interchanged.) I tried to work with them each for about a month. I finally gave them a date that I needed a trackable number by and, when I didn't get it, I applied for a return/refund. That's when the real nightmare began. I finally got return labels from both and returned the books, expecting to see my refund as soon as they were delivered. It really isn't acceptable that I was the only one with anything at risk. They now had my money and I had no book. Then, it turns out that one of the sellers put the wrong address on the return label. How is that even possible? This book was then returned to me. I opened a dispute with American Express. While they were in the process of investigating it, I received the returned book back. I researched the address and discovered that the seller had neglected to put an apartment number on it. For 2 weeks, I asked for a return label with the apartment number because I wanted my money and didn't want the book. On December 4 (the original order was placed October 17, 2021), I finally got my money back from that one ($67 + shipping). I also just received the corrected return label from the first seller this morning (December 6). The seller of the second book received his book back November 27. On Friday, December 3, I wrote to Abe Books customer support asking where my refund was. I received an email this morning (December 6) asking me for the tracking number so that they could verify that the book was returned. Are you kidding me? This information was all in the information that I had to fill out for the return/refund, They were too lazy or stupid to even look at the information they required from me. I have told them that they have until Wednesday, December 8, 2021 to credit my American Express account or I will be opening a dispute with AmEx. Quite simply, dealing with this company is not worth it. I thought since they were now owned by Amazon, the customer service would be comparable. IT IS NOT! Alibris is another good source for books and I have never had a problem with them. I am an avid reader and still like the feel of turning the pages, so a good bookseller is important to me. I will avoid Abe Books religiously, however, because the problems are simply not worth it.”