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AbeBooks Reviews

2.4 Rating 115 Reviews

33 %

of reviewers recommend AbeBooks

Company Reviews

2.4

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AbeBooks 1 star review on 6th March 2024

Jeffrey Gaudette

AbeBooks 1 star review on 6th March 2024

Jeffrey Gaudette

AbeBooks 1 star review on 20th October 2023

AbeBooks 5 star review on 16th September 2022

AbeBooks 1 star review on 12th April 2022

Stephanie Morales

AbeBooks 1 star review on 12th April 2022

Stephanie Morales

AbeBooks 1 star review on 25th August 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a book and picked PayPal as my payment format. I received an email from abebooks saying my purchase was confirmed. Next day I recieved email that PayPal did not pay. After thinking about my purchase I decided not to get the book after all. I sent email apologizing for confusion and asked to cancel my purchase. The email I recieved back was rude " next time make sure your payment will go through ". I replied there will never be a next time due to the rudeness of their tone. I would never recommend anyone using this company. Poor customer service.”

Posted 4 years ago

“No customer service whatsoever from abebooks - no support for customers. IRISH BOOKSELLERS rip off. I specifically emailed confirming a book order to which they replied yes- only then to send out the complete wrong book that was worth nothing next to what I actually purchased. They stopped returning my emails and then ABEBOOKS WOULD NOT SETTLE THE DISPUTE even after I spent more money to return the incorrect book. Booksellers lied about receiving the return and abebooks refused to refund my money. LIARS AND THIEVES.”

Posted 4 years ago

“Received wrong book. Sent multiple emails, nut no answer from abebooks and no answer from the seller.”

Posted 5 years ago

“Abe Books is the WORST! Don't believe their listings as to where a book is coming from! Won't refund return postage EVEN IF it is their mistake or an incorrect listing! They may reply to emails, but then all email communication ceases and you will NEVER hear from them again, even if they say that they will refund you. BEWARE!”

Posted 5 years ago

“I bought a used book from Abe books for my criminal law class. I paid $73.00 for it. The book has a whole chapter missing from it, many orher missing pages, and writing and highlighting all over and all throughout the book! That’s a lot of money to pay for a piece of garbage that I can’t even use. I had to rent the book online in order to keep up in class. I think it’s disgusting that abe books would even allow such a book to be sold. I’m a little surprised to see a high rating on this site, as every other site abebooks has 1 or 2 stars. Please do yourself a favor and don’t by a book through this company, they clearly have no standards and do not look out for their customers. I also emailed the help center, no response of course! I wish you had an option to upload pictures, then you all could see this garbage!!”

Posted 5 years ago

“Delivered on time.Books in good condition.Simple ordering process.”

Posted 5 years ago

“Babes is a second hand online book company. They have a great range of books at fabulously low prices - often for only pence plus postage (postage is also very reasonable). On the odd occasion they haven't been able to fulfil the order, or it has gone astray, they sort things out as quickly as possible.”

Posted 5 years ago

“Always a good service. Books received as described.”

Posted 5 years ago

“I always find my books there even when a bit off the wall ones! description accurate and prices good. Also delivery time very accurate.”

Posted 5 years ago

“Good book exactly 'as described' delivered quickly.”

Posted 5 years ago

“The stock of books at abebooks is phenomenal, and the prices are very fair and reasonable. There is plenty of choice from suppliers.The customer service is prompt and reliable. My small library collection is so much richer thanks to abebooks.”

Posted 5 years ago

“They supplied a second-hand book the condition of which was accurately described. It was excellent value, well packaged and delivered promptly.”

Posted 6 years ago

“great service and good quality books”

Posted 6 years ago

“Very wide selection of titles. Good accurate description of used books enabled me to choose a suitable copy.”

Posted 6 years ago

“Very reliable service and quick to rectify when things do not go according to plan.”

Posted 6 years ago

“huge range of books at great prices...if you want a book they are sure to have it.”

Posted 6 years ago

“Customer service was great”

Posted 6 years ago

“Good selection of books but sometimes I had to buy for postage and I didn't get the book I wanted; unlike Wordery”

Posted 6 years ago

“I have purchased used books from them on several occasions. The quality of the books, prices and service is excellent. My last purchase didn't arrive within the time they specified and as soon as I notified them they refunded my payment immediately. An excellent company.”

Posted 6 years ago

“Excellent service, always reliable for descriptions and efficient. Purchasing always made so easy.”

Posted 6 years ago

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AbeBooks is rated 2.4 based on 115 reviews