AbeBooks Reviews

2.0 Rating 166 Reviews

25 %

of reviewers recommend AbeBooks

Company Reviews

Questions

Metrics

2.0

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does AbeBooks resolve customer queries?

Helpful Report

(1 month ago)

Greater than 54% of reviewers feedback is AbeBooks takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

58.33%

Industry Average

“ PLEASE DO NOT USE AbeBooks: Our family is begging you - please learn from our horrible experience with AbeBooks. As we took a financial loss, hopefully sharing this note will help other families avoid a similar experience. The book was never delivered! The customer service does not monitor the designated "contact us" email box, no responses, no follow-up, nothing. We hope this helps. God Bless. ”

- Please do NOT use AbeBooks (anonymous)

“ A waste of money. I recently ordered a book from AbeBooks. The book was scheduled to arrive on July 26th. It has been a month since ordering the book and I have yet to receive it. The tracking for the book has disappeared and I can not contact the bookseller or USPS about where the book is. I will not be using this service again or recommending it to others. Don't waste your time. ”

- Anonymous

“ After I ordered a hardcover book in good condition, AbeBooks’ partner delivered a softcover book in poor condition — see photo. After I demanded a refund or other resolution, they took days to get back with me. They then required that I drive to a post office to mail this nearly worthless book back to them. They provide no pre-paid postage. And there is no person you can call or email that I can find to resolve the situation. Terrible after-sale service! ”

- Anonymous

AbeBooks Reviews

Customer Service - Average