Absolute-Snow.co.uk Reviews

Name: Absolute-Snow.co.uk
Rating: 2.78

2.8 Rating 45 Reviews

44 %

of reviewers recommend Absolute-Snow.co.uk

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2.8

Based on 45 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

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“Utterly dissatisfied with Absolute-Snow - bought some Adidas snowboarding boots in the Black Friday sale and they turned out to be a tiny bit too small for one foot. I rang to ask if I could exchange them for the next half size up and was told they had some in stock and that was fine. I changed my plans and travelled almost 3 hours from Somerset to Watford to pick them up. On the way I even phoned to check they were still in stock and told once again they were. I booked a boot fitting and arrived at 1pm. After waiting another half hour I was told they sold the last pair yesterday morning! Before I had even made my first call! They made no effort to help beyond that and said all they could do was give my money back for the original boots that didn’t fit. 1 wasted day, a 6 hour round trip and £50 on fuel later and I have nothing to show for it. Disappointed I was given false information and for the poor customer service, wish I had bought from a different retailer!”

Helpful Report

Posted 7 years ago

“order number - R635746 Bought Snowboard Jacket. Received completely different jacket which didn't match description. Turned out they don't have such jacket at all. Spoke to **Emma Freeman - We are very sorry that this has happened. I have since spoken with the buyer and the uploading team and there may have been a miscommunication from the supplier with the product information provided for this jacket. So we do apologise for the disappointment and inconvenience caused.** Was told that will get postage refund for returning the item + the original price 160.95£ what I paid (155.98£ for the jacket + 4.97£ postage). Received only 155.98£ for the jacket, NOT 160.95£.”

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Posted 7 years ago

“Very easy and quick payment”

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Posted 8 years ago

“Absolute Snow are a great company and their products are always top of the range and packaged well. Delivery is always quick with fast track option available also, however I recently ordered a pair of snowboarding boots which were slightly too small and so wanted to return them in exchange for a larger size. This was fine but Absolute Snow request that you order your replacement and seperatly send back your return item. They provide a return lable for your item(s) yet you are required to pay the postage. Considering the boots I purchased were rather heavy I then had to pay an additional £15 to return them. I feel that for such a great company this is a bit of a 'kick in the theeth' for customers who are looking to exchange rather than just refund an item. Most companies will cover the cost of returns and although I love the products that Absolute Snow provide I will now think about shopping elsewhere incase this happens again.”

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Posted 8 years ago

“Great products, low price, very knowledgeable staff, no quibble return policy. First class!”

Helpful Report

Posted 8 years ago

Absolute-Snow.co.uk is rated 2.8 based on 45 reviews