Absolute-Snow.co.uk Reviews

Name: Absolute-Snow.co.uk
Rating: 3.00

3.0 Rating 40 Reviews

50 %

of reviewers recommend Absolute-Snow.co.uk

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3.0

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Diabolical Service - you really should avoid using this company. I am going to have to use VISA Chargeback to get my money back and purchase elsewhere. I ordered some skis, was advised of delivery, and had a text confirming the delivery date. They didn't turn up. Two days later still no skis. Several calls with Absolute Snow and they wanted me to wait, not interested in helping me. The courier (DX Express) confirmed they had lost the item and would be advising the sender. Absolute Snow still refused to send a replacement until they had that in writing from the Courier. So I am still awaiting skis. Finally, I decided that I had given them sufficient opportunity to make things good and they had not. So my next step is to use the VISA Chargeback and obtain my money back that way. I would never use this awful company again. Read some more of the reviews - I am saying nothing new. They have form on goods not arriving, poor customer service, and reluctance to refund. My advice, spend another Tenner and go to a Company that cares and provides a Service.”

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Posted 4 months ago

“well my first time i have dealt with absolute snow i ordered monday with a message in packing and i would get an e mail with no other message , now thursday lunch nothing at all to make matters worse no one answering calls and no response oh dear i fear the worst , are you real !!! answer a telephone rather than mail box full message on all lines”

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Posted 2 years ago

“They just don’t care New helmet, not their fault it didn’t work but their lack of effort, interest, customer service appalling. After 2+ months I’ve been given a credit note for a new item returned as faulty under warranty which I’d already had to replace for ‘safe skiing’ when away from the UK. They don’t call you back, their email system is impenetrable; they just don’t like you if it goes wrong. Total rubbish.”

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Posted 5 years ago

“Awful warranty service... AVOID!!! I purchased a North Face bag back in October 2020 with no issues, the item was great and exactly what my partner had wanted. Unfortunately in November 2021 one of the pockets' zippers came off so I promptly submitted a warranty claim request. Four months later I am still waiting for the bag to be repaired. I receive no communication from Absolute Snow unless prompted with a follow up message, I have been given all manner of excuses as to why the process has been delayed, as well as promises that the claim will now be treated as a matter of 'urgency'. I'm certain that if I didn't keep chasing Absolute Snow they would happily allow my bag and the £70+ I spent on it to be lost in the ether... if it isn't already. Appalling service.”

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Posted 2 years ago

“I have phoned numerous times since January, had no answer except mailbox full message, sent emails without a reply, trying to return a climbing harness that does not fit.”

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Posted 2 years ago

“I selected an item online. I placed my order and the money left my account. After receiving several emails over a couple of days I was informed that the item was not in stock and that a refund had been issued. No funds arrived into my account. Telephoning Absolute Snow is a hard task as their is rarely anyone available to answer. Finally I was told that refunds take five days. I said that the refund should be immediate. I cannot recommend Absolute Snow. Time Wasters”

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Posted 2 years ago

Absolute-Snow.co.uk is rated 3.0 based on 40 reviews