Absolute-Snow.co.uk Reviews

Name: Absolute-Snow.co.uk
Rating: 2.90

2.9 Rating 42 Reviews

48 %

of reviewers recommend Absolute-Snow.co.uk

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2.9

Based on 42 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company at first we’re great and helpful I had explained the situation of buying a Christmas/ Birthday present for my partner and checked the returns policy and return dates. The gift I had brought for my partner was too small, so I rang to check again of the returns and was told that it should fit him and he needs to re- try it on again. It still did not fit and so I returned the item. Due to the current circumstances unfortunately my item arrived 1 day out of the Christmas returns policy which when I first spoke to a member of the team when I ordered the item told me Christmas extended returns were until the 28th Jan. Now all of a sudden it’s the 14th and I can have a credit note. I rang and spoke to the same person who told me to double check with my partner and try the item on again, I asked about other options which they didn’t have any in a larger size that my partner liked. So the man agreed to sort me out with a refund. Great I thought, NO. Since 15th Jan I have been on the phone trying to get some news on my apparent refund from absolute snow, I get mugged off every time or they just ignore the phone, emails they won’t reply to me. I find this extremely unprofessional and I will never purchase from them again!”

Helpful Report

Posted 4 years ago

“I made an order of 400gbp and I desiccated to exclude one jacket from it after I've paid. They were happy to take it out from the order and they told me that they will refund me the COMPLETE amount of the jacket asap. They did, only they refunded me a partial amount because they charge me the delivery fee (which it wasn't included on the final price) without even telling me. A professional company is obliged to inform their customers for any fee that they are going to charge. It's the customer's money anyway. Also I tried contacting them about this matter via email and they didn't even bother to answer. Completely unprofessional.”

Helpful Report

Posted 4 years ago

“Excellent from start to finish. Items were on a great deal. Communication was first rate, even allowing me to change my delivery address (my mistake). Have bought from them before and will continue to buy from them!”

Helpful Report

Posted 4 years ago

“Superb service. I needed a pair of hiking boots fast and with the recent easing of rules and regulations due to COVID I couldn’t find a pair of quality hiking boots in any local outdoor shops ( it seems everyone is going hiking unless you’re sunning yourself in Spain) I turned to Google and after much perusal and manic research came upon Ab-Snow. They had the boots I wanted and in my size. I purchased them and within minutes received an email from the stock room telling me they were picking the items, they informed me that I would receive another email before 8 pm to confirm the boots had been posted and at 7.45pm the promised email arrived. The boots arrived before 1pm the next day but were on the neat side. I phoned Ab-Snow and a very helpful assistant sorted out a larger size for me and sure enough the following day the correct sized boots arrived. I posted the wrong sized boots back and the next day my account was credited. I have to say that this has been an excellent 11/10 shopping experience and I will definitely shop here again. I’ve already recommended them to a friend. Thanks Ab-Snow team, I promised on the telephone I’d write a glowing review and here it is. Btw, the Mammut boots were awesome, dry feet and not a blister in sight.”

Helpful Report

Posted 4 years ago

“Great website, easy to order, queries/questions answered quickly by return email, expert advice, competitive prices, quick delivery and most of all, fantastic communication from customer services! Emails every step of the way from ordering to final delivery. Fantastic company, used several times and thoroughly recommend.”

Helpful Report

Posted 4 years ago

“Hi, Ordered Mac Pac Mineret 2man 4 season tent during the pandemic with deliveries everywhere in a mess. Bearing in mind that we live in South of Ireland and Absolute Snow in UK. We ordered on Monday morning and we were amazed to take delivery on Wednesday morning, absolutely incredible service. If only all companies performed at this level. We would give them 10stars if it was possible🙂👍🌻”

Helpful Report

Posted 4 years ago

“Cowboy company. Cancelled my order on the 23rd December - the day after it should have arrived for Christmas with no warning. Left me without a christmas present for someone and no time to get anything else. Disgrace. Dont use”

Helpful Report

Posted 5 years ago

“Superb service above & beyond 5*”

Helpful Report

Posted 5 years ago

“Waited 8 working days for a delivery. It never showed, when I called to enquire why, I was told it hadn’t been sent yet but will be sent today. Spoke to a very nice woman at customer services who refunded me. Will not purchase from here again unfortunately.”

Helpful Report

Posted 5 years ago

“a couple of months ago i bought a sea to summit silnylon nano pack. this is awesome. its water resistant and big enough to stuff a sleeping bag in. i would recommend that you also have a pack liner with it too i use a heavy duty bin bag. this is awesome as if you need to nip up a hill and leave your main pack on low down you can just grab the sea to summit silnylon pack and chuck some bits in and leg it up the hill. great idea from sea to summit love it.”

Helpful Report

Posted 5 years ago

“a couple of months ago i bought a granite gear stuff sack pillow. i am very impressed as t the quality of it. its a tough stuff sack that has a very comfortable soft fleece lined part of inside of the stuff sack which when turned inside out is so comfortable really felt great camping out using this as a pillow more comfortable than the blow up pillow i used to use. thanks granite gear!”

Helpful Report

Posted 5 years ago

“I have just purchased a set of Leki Traveller Nordic Poles (Order No. EB40469) which have been shipped to me in Australia.The Poles arrived right on schedule and in good order. I would like to take this opportunity to thank the Absolute team (Simon, Sam B and Molly) who compiled this order, their communication throughout was of the highest degree and are a credit to the organisation. Thank you and I have no hesitation recommending Absolute to anyone”

Helpful Report

Posted 5 years ago

“The absolute snow team are great. I bought a ski helmet and a wrong size was sent. I returned the item and absolutely snow provided a full refund including the cost of return postage. Kept me informed throughout the entire process. Top class service”

Helpful Report

Posted 5 years ago

“They just don’t care New helmet, not their fault it didn’t work but their lack of effort, interest, customer service appalling. After 2+ months I’ve been given a credit note for a new item returned as faulty under warranty which I’d already had to replace for ‘safe skiing’ when away from the UK. They don’t call you back, their email system is impenetrable; they just don’t like you if it goes wrong. Total rubbish.”

Helpful Report

Posted 6 years ago

“Beware of warranty issues: I purchased a Bataleon Snowboard from Absolute-Snow 2 months ago. The board has the base going off after only 1 week of use! I have already sent 20 pictures to show the problem and Adam - from Absolute-Snow - keep asking for more pictures claiming that for now he can’t activate the 2-year warranty It’s clear that Absolute-Snow and Bataleon make it very difficult to comply with the warranty they offer. I do not recommend buying any snowboard from Absolute-Snow. ---- UPDATE 1: I told them that when a Camera is broken, i return it to Amazon, they don't ask me for pictures, so why is it different in this case? Reply from Adam: --- Hi Philippe It’s because we have to deal with the brand when it comes to the warranty issue, Amazon are different to us and rather take the hit and lose money which something we can’t afford to do as a company. --- So they basically tell you that they will try everything they can to AVOID the warranty issues.”

Helpful Report

Posted 6 years ago

“Terrible service! Not a serious snow sports reseller – just an online warehouse (Dec 2018) From their online presence it seems they have reasonable stock, and I've successfully ordered from them online previously, but this time I was after a complete new snowboard, boots, bindings and bag set. They had stock of the board and binding options I was interested in, according the website, but I needed to try boots. I was hopeful of getting everything in one place. The 'shop' is actually just a small display section on their side of their warehouse, and when I turned up I was asked if I had a 'fitting appointment' (I didn't – and the website doesn’t say you need one), and the chap on the reception desk didn't seem that keen to let me into the 'shop' but said he would 'try to find someone to help me'. There were a couple of other customers inside, and at least 5 staff different staff that kept appearing and disappearing, but I think they were actually warehouse staff - they didn't seem retail trained. After a 15min wait, the chap who started helping me was a ‘boot fitter’, which consisted of measuring the length of my foot (great…) he took another 10mins to turn up with the first pair, another 15mins to turn up with the next pair, then vanished, and after an hour I gave up and left. On the way out I briefly complained to the 'reception' chap (who I think was probably actually the online dispatch manager or something, and who was busy with a sale and another customer was waiting) and he said next time I should 'book a fitting'. I'll never go back - they had more than enough staff to get the job done, they were just hopeless, and rude, and I’d expect them to be similarly hopeless if I’d booked (by retail standards they were not at all busy – the staff outnumbered the customers!) Their 'showroom' had a good selection of boots on display, but only two boards and about a dozen bindings and no bags. Not much point having a 'physical store' if there's not much to look at! It was more like Argos - they have several PCs available and I think they expect customers to pick items on those for staff to go and get. If you’re hoping to see a range of boards in the flesh, forget it – they’re not that keen on bringing a range of stuff for you to look at (think Argos or Screwfix type setup) I got the impression it was geared up to sell to beginners who’d buy based on a picture on the PC!”

Helpful Report

Posted 6 years ago

“Arrived very quickly and great discounts. Would highly recommend to others without hesitation”

Helpful Report

Posted 6 years ago

“Utterly dissatisfied with Absolute-Snow - bought some Adidas snowboarding boots in the Black Friday sale and they turned out to be a tiny bit too small for one foot. I rang to ask if I could exchange them for the next half size up and was told they had some in stock and that was fine. I changed my plans and travelled almost 3 hours from Somerset to Watford to pick them up. On the way I even phoned to check they were still in stock and told once again they were. I booked a boot fitting and arrived at 1pm. After waiting another half hour I was told they sold the last pair yesterday morning! Before I had even made my first call! They made no effort to help beyond that and said all they could do was give my money back for the original boots that didn’t fit. 1 wasted day, a 6 hour round trip and £50 on fuel later and I have nothing to show for it. Disappointed I was given false information and for the poor customer service, wish I had bought from a different retailer!”

Helpful Report

Posted 6 years ago

“order number - R635746 Bought Snowboard Jacket. Received completely different jacket which didn't match description. Turned out they don't have such jacket at all. Spoke to **Emma Freeman - We are very sorry that this has happened. I have since spoken with the buyer and the uploading team and there may have been a miscommunication from the supplier with the product information provided for this jacket. So we do apologise for the disappointment and inconvenience caused.** Was told that will get postage refund for returning the item + the original price 160.95£ what I paid (155.98£ for the jacket + 4.97£ postage). Received only 155.98£ for the jacket, NOT 160.95£.”

Helpful Report

Posted 6 years ago

“Very easy and quick payment”

Helpful Report

Posted 7 years ago

Absolute-Snow.co.uk is rated 2.9 based on 42 reviews