academy class Reviews

Name: academy class
Rating: 4.65

4.7 Rating 310 Reviews

92 %

of reviewers recommend academy class

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4.7

Based on 310 reviews


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academy class 5 star review on 31st May 2017

Lewis

academy class 5 star review on 24th October 2016

David

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid nearly £2k for two zero to hero courses which never happened. More than that, despite being told on email they would refund our money, we never received anything. It has now been a year of chasing. Beware of this company.”

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Posted 3 years ago

“Be aware, if something goes wrong you won't get your money back. I don't know the quality of the courses, I was meant to take Revit Zero-To-Hero 5-day room-based course with ACU exam straight at the end, on the last day. I was unable to attend the scheduled course on Monday 16th of March as I was sick the weekend before with fever and a persistent cough. Upon my GP’s suggestion I called the NHS right away. I was told that I must stay at home for at least 1 week. I informed Academy Class and they offered to reschedule the course on the 20th of April. However, it turned out that they could offer me only a Live online class with no certainty on having the exam right after as there’s no way to take the exam remotely - due to Covid-19 lockdown. It wasn't what I paid for therefore I've asked for a full refund (more than 20 days before the course would start). They replied just once to my emails saying they weren't ok with the refund and that for them the course is the same they offered - which is not. it’s been more than 1 month that I haven't heard from them anymore although my solicitation (phone calls, emails). As it stands today, I have paid for a course that never happened. They are making no attempt to correct a service that are unable to provide anymore without even offering a refund (or something else). To make this more surreal, disappointing and frustrating, I find out that they are now selling the same course (but 'live on line') at half of the price! Please see image attached! As time passes by, with no responses from them, I would call it a fraud. The company is not entitled to change the offer insofar as it did, even considering the “Terms of Business” signed-off at the moment of payment. I hope this review would make you think more of what you are doing. It’s a good amount of money and I think it's not worth the risk – as some other reviews say on this website. I also hope that this will get the company back on track offering a due rectification or accepting my request for refund.”

Helpful Report

Posted 3 years ago

“AVOID The worst company I’ve ever had the displeasure of dealing with. I'm fortunate that, instead of coming out of my own pocket, my employer paid for me to attend an Academy Class course. One of the biggest USP's for the course was the promise that I'd be given a chance to gain a UX certification (which you can only get from a couple of course providers). However, Academy Class lost the exam papers and have been incredibly rude in dealings with me - even having the gall to say that they held up their end of the bargain as I sat the exam as promised. Totally shocking and unprofessional behaviour from a company running professional courses. Not only have they been needlessly rude, but they’ve completely ignored several of my emails, and have stopped replying altogether. Everyone makes mistakes, and I would be completely understanding if they had turned around and apologised for getting it wrong. What I can’t believe is that their response has been to be incredibly rude, and completely ignore affected clients. All they needed to do was to be decent, apologise for the mistake and offer to refund the cost of taking the exam - but instead they've acted like complete conmen, and I haven't received an offer of any kind of refund.”

Helpful Report

Posted 4 years ago

Dear John Simmons, We sincerely apologise for the inconveniences. We have tried to offer you multiple solutions, all of which have been rejected by you. We would however still like to attempt to remedy the situation. Please contact us should you wish to try to find a solution with us. Regards, Academy Class.

Posted 4 years ago

“I had booked 3 courses and paid for all of them. I was supposed to take the first one in a week and then take the other 2 courses in the next week. The first one was okay and I could learn, despite the fact that the classroom was incredibly hot and it took the staff 2 days to solve the problem. On the next week that I had the other 2 courses they called me and told me that the professor was sick so they had to cancel the courses and postpone them for the next week (which was not ideal because I was only staying in London for a short time). On the next week, they called me again telling me that the professor couldn’t lecture me the courses and cancelled again. After this I asked for my full refund for the 2 courses and they told me they that the money would hit my account shortly, but it didn’t. I was emailing and calling them constantly but they didn’t provide me any answers and I was starting to think that they wouldn’t give me the full refund. I had to leave the UK but luckily, I had relatives in London that could help me. After a very stressful 1 month and a half I finally received my full refund. I DO NOT RECOMMEND THIS SCHOOL, I was very disappointed with how they handled my case. If you are thinking of taking any courses in there I strongly recommend that you look for another place.”

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Posted 4 years ago

“Course was cancelled and no one bothered to notify me. Arrived at Academy Class and didn’t even receive an apology. It’s been over three weeks and after many ignored calls and unanswered emails - I’m yet to receive a refund. Terrible customer service and communications. Avoid this company like the plague! Exceptionally unprofessional!”

Helpful Report

Posted 5 years ago

Dear customer (request to be anonymous respected) Firstly, we apologise sincerely to you and we do hope that the refund and the offer of free training will be accepted as appropriate compensation. You were scheduled for training in the 1st week in our new office premises and not unexpectedly, we experienced some service disruptions during the move. You were the only one on this course so we suggested to run it as a virtual course, rather than cancelling. Unfortunately due to the move you were no longer able to join the session from our office and you were meant to connect from your home/office. Our sales team did not communicate this to you and neither did you receive the email with our new office address. You did turn up at our old site to begin the training and were understandably very disappointed to find out that we have moved and that your training could not occur. The Academy Class General Manager has spoken to you and you have agreed to a full refund for the training. That's great! Further to that, as a compensation for missing 2 days off work, we also offered you the next session free of charge or the option of choosing a different training course. The refund was requested but the funds were not transferred – unfortunately when you called the General Manager, he was on leave and you was told that you should wait for his return. The General Manager has chased the refund and it was done this week. Once again, we apologise for the inconvenience. The Academy Class Team

Posted 5 years ago

“UX jumpstart course was a awfully bad experience!!! I've never been treated this disgraceful! Some training slides are in Lithuanian and no translation in english! The teacher doesn't understand simple questions (I guess language barrier), she also couldn't explain for example the difference between a Mockup and a Sketch (didn't know the word Mockup!) - and she called herself an expert in UX! She also pickes on a students during the class, in front of everyone - DISGRACEFUL! It's a shame a person like her is able to teach UX Design! Stay away from this course at any chance! I will also report her behaviour to the BSC!”

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Posted 5 years ago

“I booked my Unity Certification with Academy Class and experienced nothing but problems with them. First the exam was cancelled the day before the originally scheduled date because they apparently have only one IT person who can set up a laptop and he was going to be out of the office for a couple of weeks. When I arrived I then had to wait for over half and hour because they had decided to book another student into the same room as me, for a different test that was due to start 20 minutes into mine. This was some pretty poor planning on their part. However, that other student never actually arrives, so I was left waiting for nothing. Then, when it came to setting up the exam, they didn't have all the required files from Unity, so I again had to wait for that to be resolved. I tried contacting them on several occassions via email and live chat and they were incredibly slow to respond. Many times I was promised a call or email response but never received anything. I asked for compensation for the myriad of problems that I experienced (not just the ones listed here) and was offered 20% off any future courses. I was then recommended a handful of courses that averagely cost around £1,200! I can safely say that I will never be returning to Academy Class and for anyone else taking the Unity Certified exam I'd strongly recommend going literally anywhere else (or even better, just waiting for Unite).”

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Posted 6 years ago

“Poor course! Complete rip off!”

Helpful Report

Posted 6 years ago

academy class is rated 4.7 based on 310 reviews