“Failed to turn up between 8 and 12 as arranged. I called at midday, and was promised that the engineer would arrive between 1:00 and 1:30. No-one did. No-one tried to contact me to explain. Utterly unacceptable.”
“Still waiting to receive a date to install the smart meter, I have rang 4 times and nothing back. Customer service is shocking. This is why I’m giving very poor”
“I have not had a free smart metre fitted ,youre engineer came and started to maon about parking but his attitude when he entered my property seemed as though he did not want to install the metre,he left and i presumed that youre engineer would have made a further appointment for the job to be done turns out he did not notify you that he had not completed the fitting and it looks like he expcted us to make the appointment for an engineer to return .two days later i received a call from one of youre agents who was unaware that the metre had not been fitted ,at the end of the conversation i respectfully told him that if the engineer you sent is the sort of person you employ to install anything in a property as his attitude towards the job was wanting to say the least then i would go to another company that will send engineers who will do the job without complaining and with better and more respectful attitude ...if this is the way your company is being run then good luck for the future as you will need it ...not impressed very poor standerd of service would not recommend your company if asked ....”
“Shocking company. Sent the company review request 24 hours before the installation was due, then didn’t show up for an AM appointment. When I called to ask them for the reason of the delay, was informed this was due to a ‘technical issue’ And the appointment was cancelled yesterday but NO ONE INFORMED ME!!! Was happy to rebook at a weekend or evening (so I didn’t need to take another days unpaid leave) but unable to accommodate so take head, if you need to book time off work for your SMART meter to be installed, call them the day before as they provide no communication whatsoever about appointments booked or appointments they cancel!”
“You booked to install a smart meter on wednesday 30/05/2018 between 8am - 1pm. I was in throughout, nobody came or phoned. I left a message on the usio phoneline; nobody has replied.
Deserves a very poor don't you agree?”
“Access install never actually managed to install a smart meter at our property. We gave all the correct information to them as did our energy supplier in regard to having an economy seven meter. Twice they said they could do it and then couldn’t. They got the date and time of appointment wrong more than once unnecessarily sending someone once we had changed the time. Turned out in the end that they said they couldn’t change an economy seven meter, despite originally telling me otherwise.”
“Lack of organisation. I cancelled the original installation date, however they still turned up. Then on the re Arranged date they turned up with the wrong meter.”
“The meter was not installed. They cancelled the installation with little warning. I had to cancel things in order to be home for the installation and it didn't happen.
They have not contacted me again since not installing the meter to arrange another date. They promised they would do so quickly.
They did not offer compensation for my wasted day. A four hour time slot at £12.50 an hour (which is what I would charge) works out at £50 lost because needlessly because of the late cancellation.
The email for this review was awful too. What kind of a subject line is "Re; urgent" when it doesn't follow any mail marked urgent? It's a nonsense subject line that has nothing to do with the subject. Please do better when sending out requests for reviews. I would review your request as "Very Poor" too.”
“I’ve not had smart meter fitted I’ve been waiting such a long time
I was told by access install on the phone they haven’t got fitters in my area very disappointed Anthony”
“Electric meter was installed, but not fully so it’s still not working as it should and there is no wireless communication, either to supplier or indoor monitor.
Gas meter wasn’t even installed.
Two month on I’ve received no updates.”
“I've reviewed my rating as I'm getting nowhere with usio. Access Install haven't contacted me, and despite telling usio that their site is buggy and won't accept meter readings, they are still refusing to contact me to resolve the matter.
My bill is now going to be based on estimates despite emailing the meter readings a number of times.
I've not been with usio long and I'm beginning to regret moving to them.
I believe many usio customers were asked to leave a review when in fact none of us had any contact with Access Install. Not good enough.”
“Turned up, looked at old mete, said it would be years before a smart meter could be freplace such a meter (a big standard one). And left. Few days later they called back to say they made a mistake, but never came back. The electricity supply company has now fired the installation company from all its installation work due to terrible customer service.”
“Today I sat in for your engineer for a 3rd time at home only to find at 1150 that the pre midday appointment had been cancelled without telling me (it took 2 calls to your offices to find this out)
This is the second time this has happened. On 3rd occasion the engineer turned up late after I had left for a client meeting having sat in all morning waiting for a pre midday appointment (this need for an early appointment was clearly communicated to your staff beforehand)
Failure to return calls is commonplace with your staff, somehow I was expecting extremely poor customer service and that is exactly what I received.
The least I expect is an explanation, an apology from a senior manager might also help and some commitment this won’t happen again backed up with an promise of compensation if it does
Also an appointment this week should be arranged given the time I have wasted waiting for engineers
As a self employed consultant these failures have cost me time and income with clients
Your website boasts of customer service excellence, to date this is obviously not true”
“When had meters first fitted electric kept tripping and it blew my tv up.u sent an engineer out and he must hav dorted problem out as meters now dnt trip bt he told me nothing wrong with the smart meter probably to save you money for buying me a new 1”
