“Sent item back as it didn't fit. Never heard anything, after a month, emailed to ask if they've received item and email has been ignored apart from auto reply.”
“Placed an order and paid extra to receive my items within 2-3 days. My order arrived 8 weeks later with only one of the two items expected. No explanation from the company. Very disappointed.”
“I would not give you any stars.!!
You still have not delivered the item ordered on 7th October 2020.
You have not had the decency to reply to my numerous emails to Customer Service Dept. Why? I demand an immediate refund.”
“I bought the HH Lisa merino crew neck and I am happy with my purchase. It Keeps my son warm while he exercises or jogs.I would have like a more variety of colours and design options. I had bought it on sale so good value for money.would recommend it.
Thank you”
“I ordered the incorrect size of v neck sweater and returned requesting a replacement - within 5 days Hermes delivered the replacement, however it was exactly the same size - I e-mailed activewear and quickly received a reply from Steve Frost who very kindly arranged a replacement of the same size which duly arrived this morning. This is customer service of the highest order and I applaud Steve on his service.”
