“Allein aufgrund seines Auszahlungssystems war dieser Broker eine gute Wahl. Kartenzahlungen werden hier wesentlich schneller abgewickelt als bei anderen Anbietern. Möglicherweise weil ihr Hauptsitz im Herzen Europas angesiedelt ist.”
Hallo Ben Wagner,
Danke, dass Sie uns von Ihrer Auszahlung bei uns erzählt haben.
Es freut uns, dass Sie mit der Geschwindigkeit und Sicherheit zufrieden sind.
Unser Ziel ist eine zeitnahe Abwicklung von Ein- und Auszahlungen, da wir wissen, dass dies den Tradern sehr wichtig ist. Wir halten alle branchenüblichen Verfahren wie KYC und AML ein, um die Sicherheit aller Transaktionen zu gewährleisten. Tradern, die mit Zahlungsverfahren über Nicht-Banken vertraut sind und schnellere Auszahlungen wünschen, empfehlen wir die E-Wallets Skrill und Neteller sowie Kryptowährungen. Wir wissen aber, dass einige Trader Kartenzahlungen und Banküberweisungen bevorzugen, und bemühen uns deshalb besonders, ihre Anfragen zügig zu bearbeiten.
Unabhängig von der gewählten Zahlungsmethode stehen wir Ihnen gerne zur Verfügung, um den Vorgang reibungsloser zu gestalten. Bitte kontaktieren Sie uns jederzeit, falls Sie Unterstützung benötigen.
Mit freundlichen Grüßen
ActivTrades
Kundenbetreuung
“It’s great to have tradigview as the platform option here! Even this login problem, when you need to relogin everytime didn’t cast a shadow on this advantage P.S withdsrawals are fast”
Hello there Fisher Swanson,
Thank you so much for leaving us your feedback.
We take pride in giving access to various powerful and recognized platforms, including prominent TradingView. Regarding your login issue, unfortunately, it appears to be an issue on the platform's side. We continually work on improving our trading services and assure you that this issue has been taken into consideration.
If you face these login difficulties again, please feel free to contact our customer support team. We're here to assist you with any matter.
Kind regards,
ActivTrades
Client Services
Hello there Alan Henchy,
That’s great to hear, and thank you for sharing your experience!
We’re glad your withdrawal was processed smoothly without any extra steps. Building trust with our clients is very important to us, and feedback like yours shows we’re on the right path.
If you ever need help or have questions in the future, our team will be happy to assist!
Kind regards,
ActivTrades
Client Services
“ActivTrades mi ha sorpreso positivamente, dal momento in cui mi sono registrato, non ho avuto grossi problemi facendo trading qui. Il servizio clienti è stato proprio efficiente e utile... COMPLIMENTI! 💪”
Gentile AVenneri,
Grazie per le tue belle parole e per aver dedicato del tempo a condividere la tua esperienza.
Siamo felici di sapere che non hai riscontrato problemi nel tuo percorso di trading con ActivTrades e che il nostro servizio clienti è riuscito ad assisterti in modo rapido ed efficiente. Fornire un supporto affidabile e un ambiente di trading perfetto è una delle nostre principali priorità.
Se dovessi avere bisogno di ulteriore assistenza o in caso di domande, non esitare a contattarci in qualunque momento.
Cordiali saluti,
ActivTrades
Servizio Clienti
“The payment system is pretty good. I like that they have included usdt in it, this is my favourite method for its speedy and relatively cheaper transfers”
Hello there Alejandro Leon,
Thank you for sharing your experience!
We’re glad to hear you appreciate the flexibility we provide with USDT payments. At ActivTrades, we strive to offer convenient and modern payment options while maintaining security and transparency.
If you have any questions about deposits or withdrawals, our support team is always ready to assist!
Kind regards,
ActivTrades
Client Services
“I have very decent experience with activtrades. When it comes to trading conditions, you should know that all is transparent and displayed on their website. I didn’t encounter any weird surprises when I started trading, everything was as promised. When it comes to withdrawing from your account, all you need is to verify ur acc and expect no further issues. I had no issues so far”
Hello there KuTTner,
Thank you for taking the time to share your detailed experience with us!
We’re very happy to hear that you found our trading conditions transparent and in line with what we promise on our website. It’s also great to know that your withdrawal process went smoothly after verification. Transparency and reliability are exactly what we aim to deliver.
If you ever need assistance or have any questions, our support team is always here for you!
Kind regards,
ActivTrades
Client Services
Bonjour Balzac,
Merci beaucoup d’avoir partagé votre expérience de trading sur l’indice GER40.
C’est un plaisir de savoir que nos spreads correspondent à vos attentes en matière de trading. Nous nous efforçons de proposer des prix compétitifs sur l’ensemble des sessions, en mettant l’accent sur la stabilité et des spreads proches des objectifs. Nous savons combien les spreads sont importants pour les traders qui opèrent en cours de journée ; nous nous réjouissons de pouvoir leur offrir davantage d’opportunités pour optimiser leurs gains.
Votre avis illustre parfaitement que notre offre est sur la bonne voie. N’hésitez pas à nous contacter si vous avez des questions ou des suggestions.
Cordialement,
Le Service Client
d’ActivTrades
Ciao Nereo Buccho,
Grazie per il tuo commento entusiasta!
Siamo onorati che consideri ActivTrades il broker più affidabile in circolazione. La tua fiducia è una bella testimonianza del rapporto che abbiamo costruito insieme.
Sebbene tu dica che non serve un'assicurazione, ci teniamo a sottolineare che ActivTrades in realtà garantisce una solida tutela dei clienti mediante Lloyd's, e in più manteniamo i conti dei clienti separati presso banche di prim'ordine.
Questa struttura di sicurezza completa, insieme alle regolamentazioni e ai decenni di servizio affidabile, crea vari livelli di protezione che ti permettono di fare trading in tutta tranquillità.
Siamo grati per la tua fiducia e continueremo a impegnarci per superare le tue aspettative. Il nostro team è sempre a disposizione se dovessi avere bisogno di assistenza, tramite l'area clienti o gli altri metodi di contatto.
Cordiali saluti,
ActivTrades
Servizio Clienti
“ho scritto al sc tipo “avete materiale buono su razioni”🤣🤣, volevo dire azioni ovviamente...
i materiali formativi sono di alta qualità cmq, i webinar sono 👍”
Ciao Maggiore,
Apprezziamo molto il tuo feedback. Per noi è prezioso al fine di migliorare continuamente i nostri servizi.
Siamo felici di sapere che apprezzi la qualità dei nostri materiali formativi e dei webinar. In ActivTrades, ci impegniamo a fornire ai trader delle risorse utili non solo ad arricchire le loro conoscenze, ma anche a migliorare le loro competenze pratiche, rispecchiando il nostro impegno per la qualità e la soddisfazione dei clienti.
Se dovessi avere altre domande sui nostri materiali relativi alle azioni o ad altri strumenti, il nostro team di supporto sarà felice di aiutarti in qualunque momento.
Cordiali saluti,
ActivTrades
Servizio Clienti
“fanno pure webinar anche in italiano, BRAVI. Ma sono di meno rispetto a quelli in inglese e io guardo anche quelli di wallace, ma e bello guardare qualcosa anche nella mia lingua.”
Bonjour Liberato Esposito,
Nous sommes enchantés d’apprendre que nos webinaires vous intéressent, notamment ceux en italien ! Nous savons combien il est important de fournir du contenu éducatif dans la langue maternelle de nos clients, et c’est donc agréable de savoir que vous appréciez cet effort. Nous vous remercions également d’avoir suivi les sessions de M. Wallace en anglais.
Merci pour votre remarque concernant la fréquence des webinaires en italien.Si vous avez d’autres suggestions, n’hésitez pas à nous les faire parvenir.
Cordialement,
Le Service Client
d’ActivTrades
“Le opzioni di conto non sono tante come si potrebbe pensare, ma le condizioni di trading sono molto meglio rispetto ad altri. A me basta un conto individuale, perché non ci sono riquotazioni, e tutti i miei ordini di mercato e in sospeso vengono eseguiti in pochi millisecondi, letteralmente in un batter d'occhio. Gli spread sono piuttosto standard, con commissioni swap basse. Questa flessibilità fa risparmiare tempo.”
Ciao Rolando Arcuri,
Grazie mille per il tuo commento.
Apprezziamo il tuo feedback positivo riguardo ai nostri servizi.
In ActivTrades, ci impegniamo a offrire condizioni di trading allettanti, come spread competitivi e tariffe overnight basse.
Sappiamo quanto sia importante una veloce esecuzione degli ordini per ottenere il prezzo desiderato. Le nostre piattaforme sono progettate per fornire un'esecuzione rapida ed efficiente, con particolare attenzione a minimizzare slippage ed ordini in sospeso.
Ci fa piacere sentire della tua esperienza di trading con un Conto Individuale. Ti auguriamo un continuo successo.
In caso di domande, non esitare a contattare il nostro team di supporto. Siamo sempre a tua disposizione.
Cordiali saluti,
ActivTrades
Servizio clienti
Hello there Roberto S,
Thank you for sharing your experience with our support team.
We’re pleased to know that our support specialist was able to assist you with your account and platform setup.
Certainly, we understand that effective support is key to a comfortable and less stressful trading experience. For this reason, we aligned its work with usual trading hours, Monday to Friday, 9:00 a.m. to 5:00 p.m. Traders can either communicate instantly with our AI assistant or request a direct connection to human support. Choose whatever suits you, we'll be happy to help.
Kind regards,
ActivTrades
Client Services
Hello there Aloys Adler,
Thank you for your feedback and for choosing our proprietary platform.
We are pleased to hear that the TradingView-powered interface meets your expectations and provides you with the tools you need for effective trading. Our goal is to offer clients both flexibility and advanced functionality, whether through our own platform or MetaTrader terminals.
If you have any further questions or require assistance, please do not hesitate to reach out to our client support team.
Kind regards,
ActivTrades
Client Services
“ActivTrades m’a séduit par ses conditions de trading avantageuses. Les spreads étaient plus serrés que prévu. Même lors de pics de volatilité, l’exécution est restée stable. J’ai également pu déposer et retirer des fonds sans aucun problème et sans commissions, hormis les frais de réseau. C’était ultra-rapide. Cette permanence compte plus que des promotions tape-à-l’œil.”
Bonjour FLecerf,
Un grand merci pour vos commentaires positifs.
Il est vrai que la fiabilité des services de trading prime sur les fonctionnalités additionnelles tape-à-l’œil, qui ne constituent pas le cœur du service. Cela concerne notamment les frais de transaction, l’exécution des ordres et les paiements. En privilégiant ces aspects, les traders peuvent tirer le meilleur parti de leur activité de trading. C’est pourquoi nous nous efforçons de proposer des frais de transaction raisonnables et un service de trading réactif. Grâce à notre collaboration avec des fournisseurs de liquidité de premier plan, nous garantissons des spreads compétitifs, même en période de forte volatilité, comme lors de publications importantes. Nous veillons également à limiter l’effet de glissement et les recotations dans un environnement de trading au rythme effréné. Le même principe s’applique aux paiements : des prix raisonnables et transparents, sans frais de dépôt ni de retrait de notre part.
Cela nous réjouit de voir que les traders mettent en avant ce qui compte vraiment. C’est un plaisir de vous avoir au sein de notre communauté.
Cordialement,
Le Service Client
d’ActivTrades
Bonjour Charles Delahaye,
Merci beaucoup pour vos commentaires chaleureux !
Nous sommes ravis d’apprendre que votre propre expérience vous a permis de comprendre pourquoi de nombreux traders nous recommandent. Chez ActivTrades, nous nous efforçons d’offrir un environnement de trading sûr, transparent et fiable, lequel s’appuie sur une expertise professionnelle et des plateformes adaptées aussi bien aux débutants qu’aux traders expérimentés. C’est toujours un plaisir de voir nos clients apprécier la valeur de nos services par eux-mêmes, plutôt que de simplement en entendre parler.
Nous vous remercions sincèrement pour votre confiance et avons hâte de continuer à vous accompagner dans votre parcours de trading !
Cordialement,
Le Service Client
d’ActivTrades
“this whole selection of platforms got me jumping from mt4 to mt5 and then to tradingview, but at least I am in my comfort zone now🧘♂️ appreciate the choices!”
Hello James B.,
We love to hear that you've found your comfort zone with us. Having so many platform choices can feel overwhelming at first. But that's precisely why we offer them! Every trader is unique and deserves to use the tools that fit their style best.
It's fantastic to know that after exploring, you've found the perfect spot. Our goal is to empower your trading, not complicate it. And remember, if you need help, we are always ready to assist.
Kind regards,
ActivTrades
Client Services
“Compte réel + graphiques tradingview : une combinaison idéale ! TV me donne un contrôle optimal sur mes transactions, et ce courtier accompagne bien ses clients.”
Bonjour Emile,
Merci d’avoir laissé votre commentaire.
Nous vous remercions pour vos retours positifs concernant nos services.
Nous sommes conscients de la popularité des graphiques TradingView, qui permettent à de nombreux traders d’effectuer des analyses graphiques pertinentes.
C’est pourquoi nous avons intégré l’accès à TradingView à nos comptes, dès lors que nous nous engageons à fournir un service de haute qualité à nos clients. En complément de TradingView, nous mettons à disposition plusieurs plateformes, parmi lesquelles MetaTrader 4, MetaTrader 5 et notre plateforme exclusive ActivTrader.
Si vous avez des questions, n’hésitez pas à nous contacter. Nous serons ravis de vous assister.
Cordialement,
Le Service Client
d’ActivTrades
“J’ai pu ouvrir et vérifier mon compte en moins d’une heure. Procédure très agréable et système pratique. Le dépôt initial pour un compte réel reste correct”
Bonjour Parfait Ratté,
Merci beaucoup d’avoir pris le temps de partager vos débuts chez ActivTrades.
Effectivement, nous attachons une grande importance à faire bonne impression dès le départ. Nous pensons que le processus d’inscription doit être aussi simple que possible, en supprimant les procédures superflues et en conservant uniquement ce qui est véritablement essentiel, conformément aux règles de sécurité en vigueur. Nous partageons cette même conviction concernant le dépôt minimum requis, afin de rendre le trading accessible à un public plus large, et pas seulement aux professionnels disposant d’un capital initial important.
Si vous rencontrez la moindre difficulté, n’hésitez pas à contacter notre équipe d’assistance. Nous sommes là pour vous accompagner à chaque étape de votre parcours de trading.
Cordialement,
Le Service Client
D’ActivTrades
“They were pretty fast in responding to my questions about the trading central. It turned out they offer this tool absolety for free without any charges. I’m IN! o(*￣︶￣*)o”
Hello Livio L,
We are delighted to hear that you had a positive experience with our client support team and that they were able to assist you promptly with your questions about Trading Central.
We are proud to offer advanced trading tools, such as Trading Central. Providing access to such expert market analysis is a key part of empowering your trading decisions. However, please take note that this benefit is available as long as you maintain a balance of $1,000 or more in your trading account.
If you require any assistance, please don't hesitate to contact us.
Kind regards,
ActivTrades
Client Services
“i have my real account, i choose activtrader as my platfom and i can choose from many assets to trade. the choice is overwhelming, but I stick to what I know mostly.”
Hello Jens Rothschild,
Thank you for sharing your experience with us! We're pleased to hear that you find the process of getting started with your real account on the ActivTrader platform to be simple.
We understand that having a wide range of assets can feel overwhelming, and your strategy of sticking to what you know is a very disciplined approach. We aim to provide you with the choice and tools to explore when you're ready, while always ensuring a stable and reliable platform for your core trading. It's great to know that our platform supports your style, and we're here to assist if you ever wish to learn more about the other opportunities available.
Kind regards,
ActivTrades
Client Services
