“Don’t buy from this company. I made a purchase and never received it and when I ask for a refund they only gave me the price I paid but not the shipping. They said they couldn’t restock it cause it was returned. It never was opened because I never received it. What a ripoff company”
“Don't waste your money. The things that need charging come with a cord that fits nothing. At all. The things that need batteries are so fragile you can't put batteries in them.”
“Bad business. my order was canceled. I wasn't given a reason, money refunded to me and then about a week later they going to take the money out my account. So I called and then found out that they were out of stock. So just to go back into somebody's account- that's not right, once it was canceled it was canceled, it should have been on me to order again. Also your website needs to be better inventory or whatever if you're out of stock say it on the website. SMH... I ain't even going to mention all the other broken things that I bought few months ago I threw away, cause I wasn't sending back. Lost a customer Bye”
“Before buying read this! No returns, not in their stores, nor online, not even their vendors . If not sure about your product, better buy it elsewhere like Amazon or directly from the manufacturer! When asking about their return policy, in the store verbally they wiol tell you 30-day or 90-days(depending on the purchased product) but in reality, a note at the bottom of the recipe says "all cells are final! No returns or no exchange! We appreciate your business and thank you for shopping at Adam and Eve"”
“Order placed didn’t realize it was being shipped to an old address. The order had been processed but not shipped yet tried speaking to customer service and both chat representative and phone representative were rude and sounded like they hate their job. Quick order fulfillment is great but when your customer service is trash and rude from the beginning it leaves a bad taste for future business. I won’t be purchasing again from this company as they clearly do not know how to treat the people that support the business”
“I purchased about 60 dollars of worthless merchandise. Don't give these people your $$ find a good quality company with easier return policy. Products purchased 3 weeks ago and already not working. NEVER AGAIN”
“They took money out of my account then canceled my order. Said it will take 3 weeks to get a refund. Last time I ordered I got an expired sensitivity packet and then refused to respond when I reached out. I wanted to give them one last chance and it has been a huge mistake.”
“I received 2 things. One of the things was broken and I don't have the money to send it back nor deal with the hassle. I guess I just won't purchase from here again.”
“Your marketing is insanely aggressive. No one needs 10 intense emails a day from you, and your nonstop tactics make it seem like you're not a legitimate company, which after looking at your business reputation, may very well be the case. When potential customers share their email address with you, we're not consenting to hearing from a sex toy company all day long. Please get a grip and respect people's time.”
“Terrible cheap products and when I tried to get a refund customer service gave me attitude and straight up ended the chat on me
I've ordered five times and was unhappy this once but because of the terrible customer service I received I will never order here again
Fleshlight.com customer service was incredible compared to adamandeve”
“My order had a total of five products, only two of which I am satisfied with. 2/3 of the pumps broke immediately. The bullet vibe wouldn't turn on after inserting battery and was shedding little plastic bits. The other vibe also wouldn't turn on even after being charged for 24 hours.”
“Buyer Beware. Adam and Eve is completely irresponsible, and completely lacking in accountability. I made a simple order. That order was then canceled without my knowledge. When I inquired, I was told my bank had canceled the order. So I contacted my bank. They said “No”, it was approved. Even providing the approval code. So after calling Adam and Eve once again I was told it was a “mystery” they had no answer as to why my order was canceled, and made no effort to reconcile the situation. Total lack of accountability! After being connected to a supervisor I was treated as a child, as if it was somehow my fault. She was rude condescending and offered no explanation as to why or how this happened. They charged me anyway and I am now taking this issue to court. I have never, never experienced such unprofessional, irresponsible fuckery in my life. They are a joke. DO NOT BUY FROM THIS COMPANY.”
