“I purchased about 60 dollars of worthless merchandise. Don't give these people your $$ find a good quality company with easier return policy. Products purchased 3 weeks ago and already not working. NEVER AGAIN”
“They took money out of my account then canceled my order. Said it will take 3 weeks to get a refund. Last time I ordered I got an expired sensitivity packet and then refused to respond when I reached out. I wanted to give them one last chance and it has been a huge mistake.”
“I received 2 things. One of the things was broken and I don't have the money to send it back nor deal with the hassle. I guess I just won't purchase from here again.”
“Your marketing is insanely aggressive. No one needs 10 intense emails a day from you, and your nonstop tactics make it seem like you're not a legitimate company, which after looking at your business reputation, may very well be the case. When potential customers share their email address with you, we're not consenting to hearing from a sex toy company all day long. Please get a grip and respect people's time.”
“Terrible cheap products and when I tried to get a refund customer service gave me attitude and straight up ended the chat on me
I've ordered five times and was unhappy this once but because of the terrible customer service I received I will never order here again
Fleshlight.com customer service was incredible compared to adamandeve”
“My order had a total of five products, only two of which I am satisfied with. 2/3 of the pumps broke immediately. The bullet vibe wouldn't turn on after inserting battery and was shedding little plastic bits. The other vibe also wouldn't turn on even after being charged for 24 hours.”
“Buyer Beware. Adam and Eve is completely irresponsible, and completely lacking in accountability. I made a simple order. That order was then canceled without my knowledge. When I inquired, I was told my bank had canceled the order. So I contacted my bank. They said “No”, it was approved. Even providing the approval code. So after calling Adam and Eve once again I was told it was a “mystery” they had no answer as to why my order was canceled, and made no effort to reconcile the situation. Total lack of accountability! After being connected to a supervisor I was treated as a child, as if it was somehow my fault. She was rude condescending and offered no explanation as to why or how this happened. They charged me anyway and I am now taking this issue to court. I have never, never experienced such unprofessional, irresponsible fuckery in my life. They are a joke. DO NOT BUY FROM THIS COMPANY.”
“If I could give no stars I would. I ordered a toy from them. Did not receive anything except the junk they offered for free. When I called customer service, I was told that the rep was being rude to me because I accused her of being a liar. I explained that no such thing was said on my behalf. I simply called because I was charged for something and after not receiving it for a month, I called customer service. Instead of an explanation or a refund, I was disrespected and talked to in the worst way possible. I took my losses and hung up. Do not make the mistake I made. Do not deal with this company.”
“I ordered their own Intimate curves, did not get the discount promised, and the item stopped taking a charge. They wanted me to pay to return the defective item, but finally sent a replacement. The same thing happened. I have 2 useless vibrators in 4 months, and once again they want me to pay to return it. One of the customer service agents was rude right from the start. No thank you. I'll take my business elsewhere. You can't even leave a review for the products.”
“Customer service is trash still waiting for a refund 4 weeks later. Customer service claimed to cancel order but failed to so. Wouldn't recommend sure you can find a better site to deal with. Had to escalate with PayPal..Still waiting on my PayPal dispute.”
“This by far was the worst customer service experience I ever had the lady that's supposed to be the supervisor shod be fired on the spot you don't talk to people like that but you lot a new and very interested customer I give zero stars the woman snapped like I was her kid she definitely was a black lady no respect she talked like she Adam&eve”
“Adam and Eve store on longley lane in Reno had terrible service and the employees and manager were rude. I will never shop there again and I recommend any other sex store In Reno over them. Terrible overall experience and manager allowed employees to be degrading and disrespectful”
