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Addition Elle Reviews

1.4 Rating 40 Reviews

8 %

of reviewers recommend Addition Elle

Company Reviews

1.4

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shop at the Newmarket location and the manager Melanie Chan is wonderful. She knows my style and offers me things to try on that I always love. She often takes me out of my comfort zone to try on something a little different than I typically choose and i have to say that she is always bang on. i love it. I never feel pressured and she is there always willing to help. She is a wonderful employee.”

Posted 4 years ago

“amazing customer service in the Oshawa Store.. Debbie and the rest of the staff were very helpful”

Posted 4 years ago

“I would like to compliment the girls in the Grande Prairie AB store for their commitment to customer service! I dread going shopping for clothing. Those who understands anxiety, self image disorders etc can understand the wish to blend into the background and be unseen let alone try new things. By the time I arrive at the store my anxiety is through the roof but each time I leave the store I am a new woman and my walk feels taller while wondering why I didn't go sooner. The sincerity, encouragement and helpful knowledge of product is simply the the best it can be. I leave feeling my best friends are behind the counter!”

Posted 4 years ago

“I tried to order a few pairs of shoes online, but shortly after my order was placed, it was cancelled due to lack of inventory. My card had been charged, but was refunded immediately. I didn't have any problem with this happening — I know, especially with sale items, that things can sell out quickly! However, for the next week, I continued to see advertisements for the exact items I ordered and they continued to show as in stock even though my order was cancelled. When I contacted their customer service team to figure out how I am supposed to determine whether items were in stock, they told me my order was cancelled because my credit card information was input wrong and encouraged me to try and input it correctly next time. I know this is not true, because my credit card was charged and I received an email specifically telling me the order was cancelled due to inventory issues. Also, this is the only website I have ever used that would complete an order if the credit card info was incorrect. When I replied with images of my credit card being charged and the email from the company, they started to ignore me and refuse to answer my messages. I have messaged them on Facebook multiple times and sent in a complaint to their customer service team, and none of my issues were addressed. All I wanted to understand was whether or not the items were actually available, and if they weren't, inform them that they were still being advertised publicly. Instead, I got blamed for the order being cancelled and basically ignored by their customer service team, who I started dealing with about a month ago.”

Posted 4 years ago

“Their website is easy to read and well laid out but they don't have the option to pay by gift card on the website.”

Posted 6 years ago

“I really disappointed with the material.. Weast of money 🙄😡and irresponsible site worth less.. 🙅‍♀don't buy”

Posted 2 years ago

“Horrible material ...everything is made with one material only ....stuff wa sdelivered after 2 months .They are using different pics for the site .”

Posted 3 years ago

“Wrost service ever .. totally fraud 👿👿👿🤬🤬🤬🤬🤬🤬🤬”

Posted 3 years ago

“Worst app 😠 worst material. Not satisfied with service. Waist of money ND time also”

Posted 3 years ago

“According to price ur material was very cheep. Waist of money. To bad experience 😠”

Posted 3 years ago

“yes..your material of clothes are literally soo cheap i am regretting the day i know about your site and ordered”

Posted 3 years ago

“I ordered 4 bras before they announced their closing. On the website it says any orders before June 8th can be returned for refunds. The website indicates that the prepaid return label will be included and or you can request the return label by emailing them which are both untrue. I waited for a response by email and received nothing but the return policies- which I already read for myself on the website. I DM'ed on Instagram and received a reply that they would "absolutely!" request a return label for me and that was 3 weeks ago. I have no faith that they are honoring their return policy or issuing any refunds right now as I see many people shipped items back months and months ago and still have not received their refunds. I filed a claim with my credit card company stating that the seller will not allow me to return my items and receive a refund and was credited the money I spent on the bras. FYI- if you are reading this, you can file a claim with your credit company as well. You won't be able to return the clothes but at least you will get your money back. I am not surprised that they are closing honestly, seeing their unethical practices.”

Posted 3 years ago

“Now that they are going out of business there are a lot of sales, but if you order, be prepared. I have had items I ordered cancelled over 2 weeks later. Expect several weeks for things to ship, and I had an item ship but never received it. Customer service is nonexistent. Buyer beware. Order only if you don't actually care about getting the items.”

Posted 3 years ago

“One of the items I ordered was not delivered. I ordered several items from their website before it declared it was closing. Although they charged to me the item, and the rest of the product was delivered, one was not. I have contacted them several times and all they can tell me is that it was delivered. Yes but the item was not in the parcel. They have refused to refund me the price and insist it is delivered. Well if it was, then I would have it but I don't. I'm not going to buy anything from their online store, they are not respecting the exchange of good and money.”

Posted 3 years ago

“This company is closing and is doing nothing to maintain it's integrity. They are cancelling orders/items without any notice and you CANNOT get a refund on anything. If you want to buy anything, go in-store or buy from Pennington's because they are now selling the same inventory; otherwise, don't risk it. It is upsetting that Reitman's (and Pennington's) still exist but will not help people screwed over by AE. With little to no other options for plus-size clothing, Reitman's doesn't have to care and that makes this even worse.”

Posted 3 years ago

“All stores are closing Aug 15. My online order has not been processed yet my credit card was charged.”

Posted 3 years ago

“Sorry to say that in the last few years their clothing has gone downhill, the selection is pathetic it’s for old ladies even they probably wouldn’t feel comfortable wearing the horrible prints and the ugly selection of clothes. I loved shopping here but can’t find anything to like enough to buy now .. Unless it’s their bras and panties they are still nice.I don’t know what happened but sadly if things don’t change they are going to losing lots of customers. Rietman’s has prettier things and I tend to shop there now....”

Posted 3 years ago

“I made a mistake with the adress sent it to my old one. Sent a email to customer service with the right adress 3 times they resent a package to the same wrong adress after the 3 mails with the right adress. Now they saw that the item was received so the cant resend or refund. I will fight this till i get my money or die F U. NEVER SHOPING THERE AGAIN”

Posted 3 years ago

“Very disappointed, this place cancelled my order without notifying customers about the cancellation and still charged customers. Why this company still exist not bankrupt.”

Posted 4 years ago

“Horrible... never buy from this store again. Made my order and was still charged after they cancelled my order. Their customer service is horrible as well. Was not satisfied whatsoever -1/10”

Posted 4 years ago

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Addition Elle is rated 1.4 based on 40 reviews