“Just been reading other reviews of customer experience with Adidas UK when returning items and refusing to exchange or refund by telling customers the item does not meet return conditions because the item has been worn and in their words smelly!! Adidas UK customer services should be investigated for consumer affairs abuse!!”
“I was accused of returning an item that was in returns teams words, smelly!! I returned it to Adidas UK as it didn't fit me for an exchange but then received the item back saying I didn't meet their returns conditions!! It doesn't smell it never did and now I have an item I have paid for I can't wear!! I cannot get a refund or exchange they say!! Atrocious customer service!”
“I ordered 5 pairs of shoes on 8/15/24. Received 1 pair and Adidas told me they shipped all 5 pairs. After a few phone conversations, Adidas admitted they did not send the 4 other pair due to being out of stock and would refund me. Adidas issued a return ticket for the one pair I received and would refund me for the 5 pairs. A month goes by and nothing. Called Adidas on 10/4/24 and they stated they tried to issue a refund but my bank would not accept the refund(that;s a new one), and they would investigate, could take up to 14 days. Called Adidas again on 10/25/24 and they stated that the investagtion was not submitted on 10/4/24 and would resubmitt to invesitgate, could take up to 14 days. Called Adidas on 11/12/24, they stated it has not be 14 days since I called and to call back in 2 days. In my opinion, Adidas is commiting fraud.”
“Did not received my order! When I tried to get a refund it was just 1 stalling technique after another! Customer service a joke. Will never buy from them again”
“Waiting 3 weeks for my package. Playing phone tag with addidas and FedEx. FedEx has lost the package and will not get a refund. Addidas says I have to wait 14 days for any updates. Tired of waiting. Will never buy from Addidas again!! Bad customer support.”
“I am very careful with these people because they are authentic and lying and when you buy a product and return it, because the product is not waterproof, they do not want to return the money and they return the product for you. I am very careful with these people because they are authentic and lying and when you buy a product and return it, because the product is not waterproof, they do not want to return the money and they return the product for you. They're real liars.”
“I ordered shoes for my son's first day of school, which never arrived. Here we are, 3 weeks later, and we have no shoes or refund. I've chatted with them 3 times now and they tell me every time to check back in 7 days. For what? I want a refund. I've already driven 2 hours to have to buy the shoes AGAIN in time for school. They have the absolute worst customer service I've ever dealt with in my life. BEWARE.”
“I bought a pair of adidas trainers and when I received my parcel I was shocked to see the box was empty so I paid for an item which I didn’t receive . I am absolutely disgusted that they are doing nothing about it . Beware of this company as they are a SCAM”
“Sent me used track pants then refused to refund me
Sent me used track pants then when I returned them, refused to refund me saying they are used! Unbelievable!
Terrible customer service refusing to refund me”
“I was a lifelong Adidas customer and I recently received the worst customer service experience I have ever had by them. Unfortunately, I cannot recommend this company to anyone anymore and they have lost my business permanently.”
“I am never ever ever ordering in my life from Adidas! They tell you select delivery to the store for arrival date, I needed these shoes and it’s been about 7 days and my order still hasn’t arrived to the store, also they fail to mention one the order arrives at the store it takes 1-3 business day to process. Then I call and the call center sound lost and keeps repeating the same thing smh worst experience ever!!!! I will never in my life buy from adidas again. You guys are a joke!”
“I received one of the pairs of adidas samba shoes that I purchased online, and to my disappointment, it appeared to have been previously worn. The laces were dirty, indicating that the shoes may have been taken from the shelf, placed in a box, and sent to me. This experience has significantly damaged my trust in adidas, as I did not expect to receive a used product.”
“Case no AIN05261186 I recently had an extremely frustrating experience with Adidas.com. I ordered a shirt priced at £59, expecting the quality service and timely delivery that Adidas is known for. However, not only did my order fail to arrive, but the customer service response was utterly disappointing.
Despite multiple attempts to contact Adidas for a resolution, I was met with a lack of empathy and no willingness to refund the money I paid for a product I never received. This experience has significantly diminished my trust in Adidas.com, and I am left feeling disregarded as a customer.
The lack of accountability and customer support in resolving such a straightforward issue is unacceptable for a brand of Adidas’s stature. I expected much better and am left with no choice but to advise others to be wary of ordering from Adidas.com if this is the standard of service to be expected.”
“Fc Addis, sent a pair of shoes back because of a big stain on the side and they sent me the same shoes as a return. This pair of shoes cost 110 dollars but cost me over 400 to return taking off work . Now they want me to do it again to get a refund . That would put me over 650 dollars to return a pair of shoes twice . Never again will I order from you all .”
“Adidas is a horrible company. Don’t buy anything from them. On March 21, my daughter received was supposed to receive her order from Adidas. The FedEx driver left her package in the mail room and I live in a high-rise building that’s 15 floors. She never received her package. FedEx was no help or Adidas. Adidas basically said they not giving her money back. I also reached out to FedEx and let them know we didn’t receive the package and it was no luck on that and neither I will never ever spend my money with Adidas again it’s a bad customer service and everything with the company. I understand why Kanye West sever his business with them.”
