“Absolutely shocking service,spend just short of £90 on a pair of football boots for my son over a week in advance to make sure I had them in time! Had an email to say I couldn't return the product...I hadn't done this so phoned them and they just said there was nothing they could do...now my son has nothing to open on his birthday and they couldn't even offer next day delivery...the best they could do was offer my son an apology!! He's 10 years old!! Disgusting treatment!!”
“Right back to being total garbage again. Sales going on and nothing legit in a size 15. Won’t let the customer service people fix things, only getting another sorry for the inconvenience.”
“Purchased Adidas Berlin! Checked out paid for them and got confirmation email. Then received email saying they had to cancel the order as none in stock and was system error.”
“I ordered an item nearly six weeks ago and the delivery time was 5-6 weeks but checking on my order it states waiting to be packed. I find that a firm of that size cannot deliver an order within an acceptable time scale. You should be ashamed that you take the customers Monies and do not react. Adidas takes your money and Customer service is NOT great :-( They only reacted once I emailed to chase”
“Shoddy workmanship. An hour waiting time on the phone to customer services. Then when eventually I get thru', I'm told the product is non returnable as the trainers were personalised for me by Adidas themselves(!!)
After informing customer services THEY WERE WRONG, they eventually offered to send an email to me to photograph the defect BEFORE they would replace them. I'm still waiting on the email .....................”
“this company is a joke - I ordered and paid for two pairs of shoes. Only one pair arrived - the wrong make and wrong size. I tried to reorder/replace and so far have requested over 10 pairs of shoes all of which they say they don't have in stock. The reality is they only have two pairs of shoes in stock and will send them out irrespective of which pair you order! It is impossible to get a refund. AVOID THIS WEBSITE AT ALL COSTS”
