Admiral Insurance Group Reviews

4.09 Rating 55 Reviews
75 %
of reviewers recommend Admiral Insurance Group
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Anonymous  // 01/01/2019
Brilliant and always their to help
Posted 1 day ago
Good communication
Posted 1 week ago
Decent level of insurance cover as not always about the price although they were very competitive and saved £129 by using them. Admiral platinum home insurance. Also used Admiral car loan and instant no hassle.
Posted 1 week ago
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Posted 1 week ago
I have insurance with them and I really like their customers service and I'm really happy because this is important for me .
Posted 2 weeks ago
The services is excellent and the waiting time is comfortable .
Posted 2 weeks ago
Better quote than most
Posted 1 month ago
Was Great experience good customer service 10/10.
I Will recommend it
Posted 1 month ago
New customer but price and service second to none; and I have a very happy daughter who out of the blue received £50.00 due to a general lack of car use during the lockdown
Posted 1 month ago
Excellent service
Posted 2 months ago
Sadly my experience as an Admiral customer has been a bad one; so much so that I have taken my renewal business to other insurers and paid more to do so.

In September last year I was involved in a road traffc accident. I was stationary at the time and the 3rd party admitted full liability within 48 hours. However, from that point on, I was not treated by Admiral as a valued customer; indeed, on many occasions, my claims handler made me feel as though I had to justify each and every expense which I incurred as a result of the accident.

Now, over 7 months later, my claim has been paid but the sum paid has not covered all of the out of pocket expenses - and don't get me started on the write-off valuation process!!

In another twist to the whole sorry saga; my daughter was paid more for her claim for minor injuries than I was for the whole of my out of pocket expenses, including an injury to my arm which required physiotherapy treatment over a period of 8 weeks.
Posted 2 months ago
Very good buying experience.
Posted 3 months ago
Very good at first, very helpful, but once not a new customer premiums double & staff not very helpful or polite in finances department. Looking at reviews of this company it seems to be a continual pattern, others obviously have experienced the same issues
Posted 3 months ago
I managed to speak to an adviser to see if I could get a better quote for car insurance and was surprised to get a good discount on my existing policy and ended insuring the second car as well as they beat the quote for the second car I had with another provider. I have both cars on one policy now
Posted 3 months ago
My father died suddenly on the 13th feb and was very unsettling so I was not thinking I got an email from admiral on the 10th I think of March telling me that my car insurance had been cancelled and I owed them £97 pounds to cover till end of my policy which should of ended 16 th April i went on line paid what I owed and then left it 3 days over weekend and then called to explain why my payment was late and had they restarted my policy I was told no they would not that I would not be getting my no claims for this year even thou I’d paid till end of year which I was told I haven’t paid so I emailed them the invoice and they still said they’d have to check so I was left with no insurance dad had died and I was stuck at my mums in wales I live surrey I was devastated angry and feel this is unfair treatment and there should of been something someone could of done to help me
Posted 3 months ago
It’s a good quality company
Posted 3 months ago
Great service really easy to use
Posted 4 months ago
very good service, easy steps of quotation
Posted 4 months ago
They offered me a competitive car insurance quote which I was reasonably happy with.
Posted 5 months ago
Painful. Car was written off and I learnt that from the garage. No communication from them for 3 days. Turns out my claim had been misplaced
Posted 5 months ago
Admiral Insurance Group is rated 4.09 based on 55 reviews