Affordable Lighting Reviews

Name: Affordable Lighting
Address: Unit 12 & 13 Arden Business Centre Arden Road, Alcester, Warwickshire
Rating: 2.40

2.4 Rating 30 Reviews

10 %

of reviewers recommend Affordable Lighting

Company Reviews

Questions

Metrics

2.4

Based on 30 reviews


Shipping & Delivery
Delivery Methods	Own Driver

Phone:

01789 766833

Email:

customerservice@affordablelighting.co.uk

Location:

Unit 12 & 13 Arden Business Centre Arden Road
Alcester, Warwickshire
B49 6HW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered our lights on line and heard nothing more re a delivery date after a week . I e-mailed you re the order number and asked for a possible delivery date. The lights were delivered 2 days later. I wonder what would have happened if I hadn't sent the e-mail ? Delighted with the lights though.”

Helpful Report

Posted 8 years ago

“The products available are not easy to understand what width, dimensions and weight and not all products have a standard system of mention the technical details are. The returns policy does not clearly indicate Returns costs are to be paid by the receiver, if refused. Allthough the customer service / contacted people were good this is still not efficient for the person who buys online with the limited information provided. Also not easy to look for relevant information about the product.”

Helpful Report

Posted 8 years ago

I'm very sorry that you didn't understand the dimensions on the website, we do have our contact telephone helpline number on every product page. You will find that it is common practice for customers to return unwanted goods at their own cost and again there is a link to the returns policy on the bottom of every page. as you will see from all our previous reviews the majority of our customers find our website very useful and informative but we will take your comments on board.

Posted 8 years ago

“Can't comment on product fairly as I haven't actually received it yet - think I ordered it about a week or so ago.”

Helpful Report

Posted 9 years ago

We sent your parcel on the 28th so you should of had it on the 29th. Let me check tomorrow with our couriers

Posted 9 years ago

“The service to get the goods to the customer is second to none, however the returns rigmarole of no parcel tape,put box inside box , no labels on box etc. etc when the return is at the customers expense is such that I would not buy here again when so many on line sellers make the returns if needed as easy as the purchase and do not involve the customer in expense.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review and i'm pleased you are happy with the delivery service. Unfortunately we have to spell out the returns policy as in the past we have had lights returned not even in a box! Simplified, it is return them as you received them. We do ship all our orders over £36 free of charge but cannot pay for return postage on unwanted orders.

Posted 9 years ago

“Goods arrived on time and well packaged the only problem was the stamped message on the bill warning that there was only 48 hours to return faulty goods etc. this is in contravention of the prevailing law both on sale of goods and distance selling and should not be there!! If my light don't work when they are installed next week they will be returned regardless of this message.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. You will find we ask for damage to be reported within 48 hours, all our products have a minimum 12 warranty so no need to worry next week.

Posted 9 years ago

“perhaps you should wait until the goods are actually received before you send out a survey!”

Helpful Report

Posted 10 years ago

“The item was delivered when expected. Fixing was no problem. I am satisfied with the product.”

Helpful Report

Posted 10 years ago

“I was initally very happy with the service as the first item on my order was delivered very quickly and well packaged but the other item was out of stock for a month which I was informed of by email. I decided to wait for it but was not happy that I did not hear anything for over two weeks after the due date so I had to contact the company myself only to be told the item would be available by the end of that week. I still did not hear from the company so had to call again, I then decided to change to a different fitting which was cheaper which was delivered the next day which I was happy about. I was told I would be refunded the difference but I am still waiting at the moment but do not feel confident I will get the refund without further phone calls. After this experience I would not use this company again, which is disappointing as I thought they had a good website with lots of choice and good prices and free delivery, but unfortunately this has put me off using them in the future.”

Helpful Report

Posted 10 years ago

“Was pleased with the quick delivery but the product was slightly damaged on arrival... little marks around the outside of the light as well as tiny denting. Nothing too major but still not perfect as expected”

Helpful Report

Posted 10 years ago

“I am very pleased with my purchases. I will definitely buy more lights and recommend this site to family and friends.”

Helpful Report

Posted 10 years ago

Affordable Lighting is rated 2.4 based on 30 reviews