AHF Furniture Reviews

1.3 Rating 152 Reviews
9 %
of reviewers recommend AHF Furniture
1.3
Based on 152 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
19
Anonymous
Anonymous  // 01/01/2019
I was a bit concerned about receiving our new sofas after reading such negative reviews. But I am very pleased with our new Leo sofas. they did take a long time to be made, and though they've only been in our house 2 days, so far they were worth the wait. comfortable and stylish. the actual delivery went smoothly by friendly and professional delivery team dont be put off my negative reviews. Customer service were also polite and helpful on the few occasions I had to call. 5 stars.
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Posted 1 year ago
Immaculate store and very well laid out. Jake who assisted me was friendly polite and very knowledgeable. He answered all my queries promptly and made the whole experience pleasurable. Would definitely shop there again.
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Posted 1 year ago
Excellent service by knowledgeable sales assistant, didn't feel pressurised or hurried
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Posted 1 year ago
Very helpful staff.
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Posted 2 years ago
Ordered a sofa online in November with a February delivery. Delivery was in March due to Covid which was completely understandable. When delivery was due the wonderful customer service organised a Saturday delivery at short notice due to my work commitments. Sofa arrived without legs and again the customer service care was brilliant and legs were promptly delivered. The whole experience and goods were excellent and I would order from them again. Great customer service 😊👍
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Posted 3 years ago
Bought 2 Three seaters from AHF in Aug.20 got delivered in Feb.21 but due to pandamic accepted the delay, but to our surprise it was the wrong colour. Spoke to AHF customer care team Mr Zaheer, who was apologetic and apologised for this mistake, offered couple of options which looked attractive but the time scale was not acceptable so we asked for refund, again Mr. Zaheer was very helpful, and told me once we receive the goods we will give you a full refund which he did. I would still go and visit AHF store and advice anybody to buy from them, as my experience tells me that they are very professional in customer care. Thank you AHF
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Posted 3 years ago
Fantastic service, great staff, order arrived when stated, very pleased.
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Posted 3 years ago
Excellent service got furniture on time, great quality, great staff and communication.
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Posted 3 years ago
After dealing with darren for our dining table and more recently with ken for sofas both amazing at what they do with ken even fetching one of the dining chairs to colour match the sofa. Today we had the dining table delivered and the delivery drivers were absolutely brilliant if i could give 10 stars overall i would.
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Posted 3 years ago
After viewing sofas in-store, we decided to place our order online. I contacted customer services twice, once to order swatches and then to discuss delivery, both times the staff were really helpful. Our sofas were ready for delivery after the stated 7 weeks promised and the delivery staff were again really helpful. Based on my experience, I would definitely recommend.
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Posted 4 years ago
Greeted then left to brouse,then excellent assistance to finalise choice and order.
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Posted 6 years ago
AHF Furniture is rated 1.3 based on 152 reviews