Airparks Reviews

Name: Airparks
Rating: 3.40

3.4 Rating 1,041 Reviews

51 %

of reviewers recommend Airparks

Company Reviews

Questions

Metrics

3.4

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Email:

customerrelations@holidayextras.co.uk

Write Your review

Tell us how Airparks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't even have an Airparks sign, car park states Hrow long term parking. Thought we were at the wrong place. Wasted time looking for your site when were already there. Bus service crap snd driver acts like he's doing you a favour! Doesnt matter you've got a plane to catch if he's on a fag break! Never using you again. Think may alert others on social media.”

Helpful Report

Posted 10 years ago

“We had to change the dates of our holiday by a few days. Same length of stay at the car park but had to be brought forward by 3 days. Had already booked car parking online so then amended booking online. All online, no calls etc but got charged an EXTRA £12 for the privilege!!! A classic example of rip off Britain.”

Helpful Report

Posted 10 years ago

“Normally a very good service. The suggested "meet and greet" at stansted however was terrible. First it's not a "meet and greet" as you have to go and stand in line and wait to give your key in (same on way back) and secondly on way back they did not have the car ready and we waited a further 30 minutes with about 40 other very unhappy customers. No automatic refund was offered, we were told to write in and complain...frankly, I do not have the time! Other meet and greet booked through Airparks at Gatwick have been brilliant...just stay away from Stansted!”

Helpful Report

Posted 10 years ago

“I had to wait 15 mins at drop off and 45 for collection certainly not the service I was expecting. Formal complaint to follow”

Helpful Report

Posted 10 years ago

“my car on collection at gatwick was delayed by long time”

Helpful Report

Posted 10 years ago

“Staff at the car park itself were arrogant and rude, I actually walked in on another customer having a huge argument with the guy behind the counter!! Awful customer service!”

Helpful Report

Posted 10 years ago

“We booked car parking at Leeds Bradford on line for 7 days and was charged £45.10 ,which was ok .but on leaving the car park we inserted the credit card used when paying on line and was charged another £77 .”

Helpful Report

Posted 10 years ago

“I couldn't find the Direct parking car park on the day of flight I nearly missed my flight to London. I was so upset, no accurate description given by staff. All of my money was wasted I would be grateful if someone can call back to discuss its Dr Waqar. I am a frequent traveller and I am happy to share my no so that someone can call back to discuss experience. 07940072661”

Helpful Report

Posted 10 years ago

“I use the car park about 6-8 times a year pre-booked, every time i use it the automatic barrier (No plate recognition) never works and I have to ring for the attendant to take my details. Very frustrating but has become a bit of a standing Joke.”

Helpful Report

Posted 10 years ago

“I have 2 sat-navs and your map and yet I could not find the carpark. Instead I had to park in long stay at the airport at £100 extra.”

Helpful Report

Posted 10 years ago

“Easy to book. Easy to park. Easy to collect car. What more can you ask?”

Helpful Report

Posted 10 years ago

“The second time in 3 months I have used Maple Park and both times have had big problems. The first time we were kept waiting 20 minutes to be met in spite of phoning from motorway as instructed. The second time on Sept 1st was kept waiting 25 minutes in spite of 3 men waiting for instructions on ph. On return we phoned from baggage hall as usual and had to wait 15 mins for car to be delivered in car park. The plane was over an hour late and we had been told the car would be waiting for us! No way will I use again.”

Helpful Report

Posted 10 years ago

“so much for meet and greet. You park your car in the short stay car park and then have to try to find someone to direct you to an office so you can drop off your keys. On your way you will pass several drivers sitting around chatting rather than waiting to assist you. May as well just use ordinary airport parking at least you know no one will move your car offsite 2a secure parking unit. i would not use these guys again as everyone i spoke to was either unwilling or uncaring about your parking experience.”

Helpful Report

Posted 10 years ago

“I put 'drop off north terminal' and 'pick up south terminal' your site gave me a number of options and I selected one called 'valet'. Not only was my car at the north terminal when I arrived, but 'valet' did not mean clean. Presumably it was in the American sense of the of the word. But it was simply parked in the north terminal short stay carpark which is hardly 'valet'. Awful experience after a long flight. Absolute waste of £85 for four days of parking. I had used Airparks a number of times before and forwarded Airparks details to a number of my colleagues. It's unlikely that I'll use airparks again and have told my colleagues of the bad experience...”

Helpful Report

Posted 10 years ago

“Having arrived in plenty of time for a transfer we were left waiting at the bus along with another family, long enough for another mini bus for that car park to return from the airport. Once our luggage was loaded, instead of going to the airport, we were driven to another, more distant car park, to uplift other passengers. The driver waited at the other car park until the bus was full during which time another much larger bus arrived to service that car park. From arriving at the first car park the transfer took in total 45 minutes. If we hadn't allowed excess time we would have been in danger of missing our flight. Having used this and 3 other transfer services before we were astonished at the poor service.”

Helpful Report

Posted 10 years ago

“I had a voucher to use but was given nowhere to enter it. When I contacted to say this I was basically told "tough!"”

Helpful Report

Posted 10 years ago

“Airparks in Barry airport does not even exist anymore, but didn't know that until I arrived there on the day of flying out. Had to stop a passing member of airport staff to ask what was going on. No signs or information anywhere. Hard to find where to park in airport and zero instructions. Was not asked for any proof, no reg number, nothing. Getting out of there a week later was a nightmare. No clear directions or signs, again no information. TERRIBLE. Sort it out !!”

Helpful Report

Posted 10 years ago

“On arriving at airport car registration not recognised,a workman said we had to press for ticket (although it stated not to press for ticket if pre booked) the barrier opened and let us through. On arriving back at airport 11th Sept 1.15am( flight delay ) the barrier still wouldn't let us through, we inserted the ticket and was asked to pay £ 65.50p,we were going to pay this because we were holding up the queue of traffic building up behind us, a member of staff then spoke through the intercom and asked what was wrong, we explained what had happened i.e. we had pre-booked, he then asked for our booking ref no and surname and confirmed that we had pre-booked then let us through. I have to say there have been easier ways to park at the airport as we have had no problems in the past.”

Helpful Report

Posted 10 years ago

“When I left the parking my ticket did not work and the exit gate had a bill of 180 pounds.. I had to wait at the gate on the intercomm for the parking people to fix the problem, which I had to find the reference for on phone. So it all took time and not what I wanted late at night....”

Helpful Report

Posted 10 years ago

“I would like to make a formal complaint”

Helpful Report

Posted 10 years ago

Airparks is rated 3.4 based on 1,041 reviews