Airparks Reviews

Name: Airparks
Rating: 3.40

3.4 Rating 1,040 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email

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Email:

customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“if you looked at my booking you woud notice that I don't use your facilities until 18/6/2014. todays date is 5/6/2014. I dred to think what happens next”

Helpful Report

Posted 11 years ago

“I arrived at Leeds / Bradford Airport in the early morning of a very wet day. I could find no sign or indication of where the Parking area was - neither had I been given a postcode or clear indication of where to find the drop off point. I enquired from a Airport bus driver and he told me to park in the near by long stay car park and that my credit card would give me access. I did so. On returning I again placed my credit card in the slot on the way our and another £72.50 (including a processing fee) was deducted from my account. I failed to find a telephone number on which to ring asking for a refund. With hindsight I obviously did not use the Airparks service for which I had already pre-paid. I am an elderly person and I was hoping that your company might consider making a refund. I found the lack of clarity about where to bring my car on a wet morning very distressing. I would welcome some feedback from Airparks. Maurice Bartley.”

Helpful Report

Posted 11 years ago

“ARRIVED - REGISTRATION RECOGNITION NOT WORKING. DIRECTED TO CAR PARK WHICH WAS FULL, SPOKE TO RUDE EMPLOYEE WHO TRIED TO INSIST THERE WERE LOADS OF SPACES, ONLY TO THEN RELUCTANTLY ADMIT HE WAS WRONG AND EVENTUALLY OPENED ANOTHER ONE FOR ME. WAITED 20 MINUTES FOR A COACH, NO ONE ANSWERED THE HELP CALL! ON RETURN, WAITED 20 MINUTES TO GET OUT AS MY TICKET DID NOT WORK (SEE TOP LINE FOR REASON). HAD TO GET 10 CARS TO REVERSE SO I COULD GET OUT. RUDE MAN IN OFFICE NOT BOTHERED, DID NOT GET OUT OF HIS CHAIR TO HELP, DID NOT SAY SORRY, JUST LAUGHED, AFTER I EVENTUALLY FOUND YOUR PAYMENT CONFIRMATION REFERENCE NUMBER ON MY PHONE, WHICH HE INSISTED ON (WHY MY REGISTRATION NUMBER WOULDN'T HAVE BEEN ENOUGH GOD ONLY KNOWS) HE LET ME OUT! I KNOW NOTHING WILL BE DONE ABOUT THIS BUT IF I WAS IN CHARGE I WOULD FEEL VERY EMBARRASSED THAT I'M MANAGING A TERRIBLY RUN OPERATION. MY BUSINESS WOULD GO BUST IF IT WAS RUN LIKE THAT! LOOK FORWARD TO YOUR RESPONCE (jasongrainger88@hotmail.com) 8ZQ1Y”

Helpful Report

Posted 11 years ago

“We had to wait more than 25 mins for a bus and when it cane the bus driver allowed people to jump the queue so there was a chaotic scrum to get into the bus. Now i know why flying Scot are the cheapest - you get what you pay for!”

Helpful Report

Posted 11 years ago

“Had a quote online of just over £43 & then when i got to the checkout it stated there had been an error and i had to pay £53. really not impressed!”

Helpful Report

Posted 11 years ago

“Easy to use service at a good price.”

Helpful Report

Posted 11 years ago

“Eastern europeans, can't understand proper English , turn up late, missed our flight from Southend, will NEVER use this company Purple Manor parking again”

Helpful Report

Posted 11 years ago

“E”

Helpful Report

Posted 11 years ago

“Nightmare on the bus transfer the first bus turned up with enough room for around ten of us the next every fifteen minute bus was twenty minutes coming by then in the rain the shelter was too small around fifty of us were waiting space for a further ten after another few minutes another bus came most then got on”

Helpful Report

Posted 11 years ago

“I haven't travelled yet!!!!!!!!!!!!!!!”

Helpful Report

Posted 11 years ago

“When I dropped my car off I had to wait nearly 25min for the driver. When I returned I phoned them in the morning to let them know that I would be returning that evening which was a day earlier and they said it was taken care off. On returning I had to wait nearly 1hr 45min for my car because they could not get it out, they had not been told I was returning early by the day staff!”

Helpful Report

Posted 11 years ago

“I insured against cancellation - unfortunately we had to cancel 15 hours before our scheduled time of parking but were told we could not get our money back because it was within 24 hrs of our due time of arrival. We already had a family crisis on our hands due to my father--in- law admitted to hospital but Airparks refused to take that into account and kept our money even though we didnt use our parking space. Air parks should be ashamed of themselves. Our car hire company Hertz, gave us a full refund with no admin fee when we explained the situation to them. That's the way to treat genuine customers properly.”

Helpful Report

Posted 11 years ago

“Had to wait 50mins for transfer bus from terminal 1 at 3am in the morning a real let down. Also on arrival took 20min to find a parking space as was very full. Would not recommend this to anyone who need to park car when going on holiday. In future will look at other car parking near airport. Previous stayed at car park jet 1 and jet2 with no problems. So WILL NOT be booking jet 3 car parking again.”

Helpful Report

Posted 11 years ago

“Someone scratched our car and nobody from help line didn't want to help us how to resolve that problem :(”

Helpful Report

Posted 11 years ago

“Excellent! Full marks for ease of use, efficiency and bus transfers. Would use this service again and definitely recommend to others.”

Helpful Report

Posted 11 years ago

“not been away yet”

Helpful Report

Posted 11 years ago

“Very misleading website can not cancel without paying 9.50 wanted meet and greet ended up with car park”

Helpful Report

Posted 11 years ago

“Ver”

Helpful Report

Posted 11 years ago

“Both telephone numbers, given to call half hour before you arrive, on the from the online receipt where incorrect. The instructions as to where the meet and greet drop off area is where incorrect, and as it was Luton Airport, we kept having to drive round the one way system. We ended up going to the meet and greet signed barrier and pressing the the intercom to speak to someone, who advised us where to go. We called once we had our luggage, as advised, but still waited 8-10 minutes for our car. I would not recommend or use this service again.”

Helpful Report

Posted 11 years ago

“You came to the wrong terminal when dropping my car off”

Helpful Report

Posted 11 years ago

Airparks is rated 3.4 based on 1,040 reviews