Airparks Reviews

Name: Airparks
Rating: 3.40

3.4 Rating 1,040 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email

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Email:

customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hesitated entering car park for 20 seconds no one got out then proseded in to car park fined £100 pound it's a joke.”

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Posted 11 years ago

“Customer service doesnt exist with Airpark!”

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Posted 11 years ago

“We was disappointed because where we park looked like a dumping ground and when getting out the car wet mud, didn't go down to well when wearing a suit for a meeting.”

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Posted 11 years ago

“Vehicle was not recognised when entering the car park. Instructions were poor when contacting staff about how to proceed when returning.”

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Posted 11 years ago

“Would be more use to you, and anyone else, if you asked my thoughts on your service after we return to the UK. As it happens, we don't fly to Italy for another 2 weeks!”

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Posted 11 years ago

“I imagine the parking will all work out fine (We don't travel until Monday 2 June) We booked online but we never received the promised confirmation email and since pre-booking is supposed to relieve some of the stress inevitable in air travel, not sending confirmation adds to the stress. ADDS TO THE STRESS. That ought to be easy to fix? Cheers! Jed Falby”

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Posted 11 years ago

“Once again, this being the 2nd time in 12 mths I have been unable to raise the barrier after inserting my orange coin to exit the car park. I was greeted with a screen which demanded a silly figure of approx. 813 pounds. The girl on the intercom was impatient but said she would remove the amount shown on the screen - no apologies for what was, clearly, an error by your parking company. The time was approx. 1.30 am on Saturday morning and I had pre-paid for 8 days and, fortunately, had the foresight to approximate my exit time until 2.00 am - even though my flight was due in at 12.05 am - but it was delayed. Why should this happen? Why did your records not follow thru and allow my exit? And ............why should this happen TWICE!! Returning from holiday was, regrettably, spoilt by this incident, once again. I am now going to make alternative arrangements for parking my car at MC/R Airport as I think your service has fallen far short of what is promised by your company. If you can spare the time to check - my Car Reg No is PR59 YBG the date 24th May 2014. Maureen Dignon”

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Posted 11 years ago

“Received pcn ticket for stopping on airport area where spopping is prohibited. I stopped for 2 min on bus bay to fix gps signal at 1.25 am. No buses opearting this time, othervise i use bus. Video van apparently was waiting to catch me. £60 paid over parking fee. Poor signage, uncertain rules, i feel myself ripped off. Disgusted. Relatives and collegues warned against this catch. I found online many people cought in the same place for the same alleged offence. Instead signage improvement, video van vaiting to catch drivers. Not recommended, never again, unpleasent experience.”

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Posted 11 years ago

“Not enough shuttle buses, queues too long.”

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Posted 11 years ago

“The signage at London Southend Airport is a joke, as we ended up parking in long stay Car Park 3 as we could not find no. 2. I hope i don't get charged for parking in the wrong one!”

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Posted 11 years ago

“DONT USE ,!!! THEY TOOK MY SLK230 JOY RIDING ON THE NIGHT AND THEY GOT STOPPED SPEEDING OVER SPEED BUMPS AT 60 mph BY THE POLICE WHO CONTACT ME ..WHEN THE CAR WAS SURPOSE TO BE PARKED IN THERE CAR PARK THEN ONCE I PICKED THE CAR UP FROM THEM THE FRONT SPIOLER WAS DAMAGED HAVE MADE A COMPLATE WHICH THEY HAVE NOT GOT BACK TO ME,,, STAY CLEAR AND DONT USE”

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Posted 11 years ago

“No clear indication to where there were spaces available. We spent 15mins driving round and then had to abandon our car. Then the bus shelter had a notice to go to no 14, we did and no bus turned up for 10 mins. We then had to Walk to the terminal. On our return, no bus waiting on our flight arrival, again waited ten minutes no bus then had to walk back to the car. Absolutely appalling service!”

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Posted 11 years ago

“Why have I been sent this survey when we havent even used the car park yet its not due until 3rd June I would have thought you would have sent this after we used your services . To top it all you have just made us panic and had to check the dates we have booked to stay in your car park right on top of us getting married saturday . Like we havent got enough stress Nice One !”

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Posted 11 years ago

“If you can't be bothered to look at the date of my booking before sending a survey out then your lucky I gave one star. Does not bode well for the rest of the service.”

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Posted 11 years ago

“Very good service but need more signs to find parking.”

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Posted 11 years ago

“I changed my flight and came back 2 days later to a whacking !!! extra charge of £60!!! as I paid initially £59 for 5 days this extra charge was ridiculous!!!! disgusted......”

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Posted 11 years ago

“Security had no record of my booking at all, or my car registration. took ages to get released from the carpark as a result. clearly some problem between Airpark (holiday express) and NCP. Won't use Airparks again.”

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Posted 11 years ago

“On arrival at Jet Parks 2 Manchester the barrier did not recognise my reg plate! Then called help. The man struggled with my prepaid refererenc number for about 5 mins. Eventually got the token! On our return at the bus stop at arrivals Terminal 3 we arrived at the stop at 23.55pm It was wet and cold numerous buses called by all going anywhere but Jet parks 1&2. The bus eventually did arrive at 00.24am!! Ihad a word with the driver about being late!!! His attitude to that was not that great. He then set off to the furthest point on the airport at Terminal 2 to pick up the relief driver!!!! No apologies. Not good service! He was late picking everyone up and new it.”

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Posted 11 years ago

“Why am I having this now? Not going until Sunday 1st June 2014 - hope that still stands.”

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Posted 11 years ago

Airparks is rated 3.4 based on 1,040 reviews