“my number plate was misread.As the barrier did not go up on entry I pressed the button and I apparently got the day ticket so try to charge me £160 on my return. However the lady on duty was very helpful and sorted the error,.”
“Your system did not recognise our number plate, though all the details were correct on paper. This added time and hassle to our homeward journey late at night because we had to stop and sort it out at the car park office.”
“The car parking ticket did not print off the booking reference as stated. Initially, I could not find anyone to ask and the telephone number was not being answered at weekends.”
“Booking was fine, but when i left the carpark it told me is had £198 to pay. when i went to the helpdesk they had no record of the booking and took ages to sort it out. i had just come off a 9 hour flight and was standing in th cold and the rain while it was sorted out.”
“There was a problem with finding where to park. The signage wasn't good and several cars including me ended up entering a zone which wasn't the right one! We only knew it was wrong because a member of staff in that zone appeared livid that we had entered the zone. We all ended up having to go around again before we found the correct zone. It was ok because we were not in a hurry, but would have been very frustrating for some people!”
“I was held up at the car park exit as their computer did not recognise my ticket / car. Also the driver of the shuttle bus was curt and not very helpful”
“It was a pity that the number plate photo system did not work. I had to call the car park admin on exit, but they were pretty efficient and sorted things quickly.”
“The service on departure was excellent. On our return, things didn't go quite as well! I had booked for one day shorter than required and agreed to pay the balance to the driver on collection, £7.50 being the amount. We then exited the airport with our baggage and waited 30 minutes for the car to arrive. The driver agreed not to charge the extra £7.50, which helped, but still slightly disappointed.”
“When booking the parking it didn't tell me anywhere that when you get to the airport it reads your number to let you in. I didn't know if I needed paperwork or anything. I rang the number on the email to find out how it actually worked, only to be told it was the wrong number and had to google the company to find the number!”
