“When booking the parking it didn't tell me anywhere that when you get to the airport it reads your number to let you in. I didn't know if I needed paperwork or anything. I rang the number on the email to find out how it actually worked, only to be told it was the wrong number and had to google the company to find the number!”
“The service on departure was excellent. On our return, things didn't go quite as well! I had booked for one day shorter than required and agreed to pay the balance to the driver on collection, £7.50 being the amount. We then exited the airport with our baggage and waited 30 minutes for the car to arrive. The driver agreed not to charge the extra £7.50, which helped, but still slightly disappointed.”
“The advance payment was not recognised when we tried to come out. The staff were helpful though and were able to let us through after we gave them our payment details.”
“We bought premium, but only got a seat and extra luggage. We were told that you had started the premium service again, which is not the case. Because you dropped this service we started using THOMPSON years ago on long haul, these services are always full so customers are obviously willing to pay the costs. Pity you are not listening to what people are saying on the internet. This holiday was a quicky for us to escape the cold weather.”
“Booking was fine, but when i left the carpark it told me is had £198 to pay. when i went to the helpdesk they had no record of the booking and took ages to sort it out. i had just come off a 9 hour flight and was standing in th cold and the rain while it was sorted out.”
“The car parking ticket did not print off the booking reference as stated. Initially, I could not find anyone to ask and the telephone number was not being answered at weekends.”
“Your system did not recognise our number plate, though all the details were correct on paper. This added time and hassle to our homeward journey late at night because we had to stop and sort it out at the car park office.”
“my number plate was misread.As the barrier did not go up on entry I pressed the button and I apparently got the day ticket so try to charge me £160 on my return. However the lady on duty was very helpful and sorted the error,.”
“I booked with Aberdeen Airpark to park my car for a few days while away on business. Although the service did everything I needed there was considerable room for improvement. Their punctuality was poor. I had to wait some time in the ferry bus before we actually set off to get to the airport. On my return, I had also to wait in very bad weather for the ferry bus to arrive to pick me up. Added to this, the ferry bus which took me to the airport was filthy as was the office. The staff were reasonably helpful but not particularly welcoming.”
