“The pre bought ticket didn't register at the barrier so I had to call for assistance. During my time at the barrier I saw two other people with the same issue which is not good.”
“Car number plate reader printed the incorrect number on ticket even though it was correct on the acknowledgement. Confirmation number was small and difficult to read in the dark which caused a delay in being able to get the staff to find the correct detail.”
“The ticket I've booked didn't work on my way out and the gate showed £108 of outstanding bill to pay. I had to speak with help on the gate, so very stressed”
“The automated machines for check-in and out take longer than a staffed counter. No doubt they are cheaper, but I found the check-in screens were difficult to operate (the touch screens are hardly of Apple standard) and when I returned, there were two long lines of frustrated customers waiting for their keys. The machine had failed to find two sets of keys and the attendants had to open up the box. Every customer was laughing at your technology. I don't mind a bit of automation but it has to improve the customer experience and on the evidence, it hasn't. The price, on the other hand, was great.”
“No advanced information whatsoever concerning location of your car parking area.Took me one hours tension and frustration and finally by the kind help of an Airport Bus Driver found Slip End.Meet and greet expensive but ok.”
“I purchased the parking online for the day. When I went to leave at the barrier it was asking me to pay an extra £12.50! I rang the bell to try and clear it up as it obviously a mistake, there was no answer. At this stage there was quite a queue behind me. Finally the barrier suddenly opened after waiting for a good while. What I was most annoyed about was the fact that there was no one on the other end of the intercom.”
“Initial machine at airport car-park entrance did not work. Attendant on radio not overly helpful with suggestions. Fare probably overpriced for the time spent there.”
“The staff were helpful at Airparks but as we were delayed through no fault of our own we thought the extra charge for holding the car an extra 12 hours far too excessive!!!! It was more than we paid for 3 days parking!!!!”
“The service worked fine on the way but on our return we called (as instructed) after we had collected our luggage and left a message on both voicemails (as no one answered the phone), walked to short stay car park, called again 15 mins later and was told that our messages had not been picked up. It was cold and windy and we were travelling with a 2 year old and 3 year old. The car eventually arrived just over 30 mins after our first call, most of which time was spent waiting in cold in car park. The couple who had their car delivered before ours complained if the same thing happening to them. The service does not work if they do not answer the phone or pick up messages. We would rather pay a bit more for a reliable service when travelling with two toddlers.”
