Airwallex Reviews

Name: Airwallex
Address: Level 7, 15, William Street,, Melbourne
Rating: 4.82

4.8 Rating 138 Reviews

96 %

of reviewers recommend Airwallex

Company Reviews

Questions

Visit Website

Phone:

13 32 99

Email:

joe.romeo@airwallex.com

Location:

Level 7, 15, William Street,
Melbourne
3000

Write Your review

Tell us how Airwallex made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service big step up from ANZ - glad I made the decision to move my business...”

Helpful Report

Posted 3 years ago

“Airwallex is user friendly, quick and effective with excellent customer service and good exchange rates. Has made my life so much easier with the link to Xero.”

Helpful Report

Posted 3 years ago

“Its a breakthrough platform, really great and Lindsey did her absolute best to help me out in every possible situation, really appreciate her help”

Helpful Report

Posted 3 years ago

“Outstanding customer service! Superior features and flexibility in the services they provide.”

Helpful Report

Posted 3 years ago

“We have been using Airwallex for 6 months now and find it is saving us money compared to using Banking processes. Great support, nice people and are concerned about its success.”

Helpful Report

Posted 3 years ago

“Really good value for money with regard to financial services and really helpful and open in their communication.”

Helpful Report

Posted 3 years ago

“The team at Airwallex have exceeded my expectations once again. They are always quick to help with any queries we have and make the process as seamless as possible. Thanks Airwallex.”

Helpful Report

Posted 3 years ago

“Has supported us in making international payments at much lower costs than through Credt Suisse our Bank in Switzerland - we have units and suppliers around the world and the charges paid previously were excessive Only issue - is the methods to load funds to the Airwallex were changed recently and not clearly communicated - we had made transfers to add funds to the account which were returned and this has caused frustration on our side - so make sure you communicate such issues clearly to the client in the future”

Helpful Report

Posted 2 years ago

“So far so good.”

Helpful Report

Posted 2 years ago

“It was initially a little difficult to get the ball rolling. We were asked to supply details when creating an account (which is totally reasonable). However, we are a brand new business and do not have a traditional bank account, and are opening up one of our first accounts with you directly. This made supplying additional documents to create an account with you more difficult, as things like bills and invoices were unavailable because we don't have a bank yet! Airwallex may want to consider the kinds of documents that they require for verification purposes for new businesses who are opening their first account with them, rather than another bank or financial institution. Once we got set up, Jayd took us through the platform and was very helpful and informative. He took us through the user interface, explained the different concepts, answered our questions, and got us going in no time. Thanks Jayd!”

Helpful Report

Posted 2 years ago

“Its great that you can easily contact your sales rep with questions”

Helpful Report

Posted 2 years ago

“Incredible idea, smooth rollout and great service and looking forward to all that will continue to be released!”

Helpful Report

Posted 3 years ago

“Intuitive interface, however approval of account took 8 days. Brilliant support however by Jayd”

Helpful Report

Posted 2 years ago

“I like Airwallex and especially the virtual cards. Definitely needs a dedicated app and perhaps at least the option of a physical card. Needs to add PayID for AUD accounts also”

Helpful Report

Posted 3 years ago

“My company uses airwallex in Hong Kong. They have very limited customer service capability here, no phone can access them, their email reply takes at least 1 day to reply (looks like they support from overseas, send them a msg in the morning, earliest they reply is your evening after work), called thru to their other country hotline, hotline said they cannot help, not their supported country and pointed me back to email). We had two incidents where the money transferred took weeks to resolve which none of these were our issue and one of it delayed due to airwallex’s issue. Caused us hefty penalties on delay from our vendor. If u can get a proper bank account, don’t use airwallex would be my advice!”

Helpful Report

Posted 1 month ago

“I applied for an account for my established consulting practice. I've never had any issues in the past with invoicing, banking, and, in fact, AirWallex invited me to apply for an account 4 years ago. They supplied no reason, and their decision making lacks transparency, and felt incredibly arbitrary and, frankly, wrong. It also took them less than 10 mins to review, so their claims of a thorough review process lack credibility and credence.”

Helpful Report

Posted 1 month ago

“Sent money to an investee on behalf of my father for a time sensitive matter like I have done many times in the past. Airwallex flagged it and has been holding the money for days. The reason? I used the truncated version of my father's first name(Steve vs Stephen) and his FULL last name in the reference for the transfer and this was enough to set off alarms. Now this time sensitive matter is becoming critical as my father and I race to figure out alternative ways to get the money to the investee while Airwallex holds my money. we cannot and will not use Airwallex again as they are unreliable and incompetent.”

Helpful Report

Posted 3 months ago

“Be careful - read trust pilot reviews! They use automated review.io email probably for only people who they approve accounts and not transparent! Another not properly regulated institution entering the UK market and being supper elective and probably discriminative about their onboarding process. They should be banned imitating any business and provide full explanation for any rejection. This is a response we have received : I understand this decision can cause frustration if you do not get the outcome you were hoping for. While we cannot disclose the reasoning for any decisions around why an application has been rejected, we do take time to carefully review each case and ensure a fair review process has been undertaken. There should be a transparent and free information basis on these companies. Who would know if the person who rejected the application wasn’t discriminative ? What safeguard is in place for these pop up firms ?”

Helpful Report

Posted 1 year ago

Airwallex is rated 4.8 based on 138 reviews