Airwallex Reviews

Name: Airwallex
Address: Level 7, 15, William Street,, Melbourne
Rating: 4.77

4.8 Rating 142 Reviews

94 %

of reviewers recommend Airwallex

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Phone:

13 32 99

Email:

joe.romeo@airwallex.com

Location:

Level 7, 15, William Street,
Melbourne
3000

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Anonymous

Anonymous // 01/01/2019

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Posted 2 months ago

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Posted 3 months ago

“We are an Australian chartered accounting practice who recommended to our client's to use Airwallex for international transfers. We have witnessed Airwallex immediately close a client's account without any prior notice or warning, cutting off their ability to access their funds that were in the account. This is unconscionable behaviour from a financial services provider. We will be moving all clients off the platform and onto Wise.”

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Posted 4 months ago

“Oh my goodness, it seems unbelievable but I just got my deposit back with the help of Rose, she is very reliable. At first I thought it was not possible and that it was a scam, but to my world I got my money back in less than 72 hours. Am so happy, Contact:: WHATSAPP:: +1 _(_9_2_0_)_ _7_1_4_ _7_7_7_6 EMAIL:: r o s e h o o v e r 9 0 @ g m a i l . c o m”

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Posted 4 months ago

“My company uses airwallex in Hong Kong. They have very limited customer service capability here, no phone can access them, their email reply takes at least 1 day to reply (looks like they support from overseas, send them a msg in the morning, earliest they reply is your evening after work), called thru to their other country hotline, hotline said they cannot help, not their supported country and pointed me back to email). We had two incidents where the money transferred took weeks to resolve which none of these were our issue and one of it delayed due to airwallex’s issue. Caused us hefty penalties on delay from our vendor. If u can get a proper bank account, don’t use airwallex would be my advice!”

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Posted 7 months ago

“I applied for an account for my established consulting practice. I've never had any issues in the past with invoicing, banking, and, in fact, AirWallex invited me to apply for an account 4 years ago. They supplied no reason, and their decision making lacks transparency, and felt incredibly arbitrary and, frankly, wrong. It also took them less than 10 mins to review, so their claims of a thorough review process lack credibility and credence.”

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Posted 8 months ago

“Sent money to an investee on behalf of my father for a time sensitive matter like I have done many times in the past. Airwallex flagged it and has been holding the money for days. The reason? I used the truncated version of my father's first name(Steve vs Stephen) and his FULL last name in the reference for the transfer and this was enough to set off alarms. Now this time sensitive matter is becoming critical as my father and I race to figure out alternative ways to get the money to the investee while Airwallex holds my money. we cannot and will not use Airwallex again as they are unreliable and incompetent.”

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Posted 10 months ago

“Be careful - read trust pilot reviews! They use automated review.io email probably for only people who they approve accounts and not transparent! Another not properly regulated institution entering the UK market and being supper elective and probably discriminative about their onboarding process. They should be banned imitating any business and provide full explanation for any rejection. This is a response we have received : I understand this decision can cause frustration if you do not get the outcome you were hoping for. While we cannot disclose the reasoning for any decisions around why an application has been rejected, we do take time to carefully review each case and ensure a fair review process has been undertaken. There should be a transparent and free information basis on these companies. Who would know if the person who rejected the application wasn’t discriminative ? What safeguard is in place for these pop up firms ?”

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Posted 1 year ago

“I am so glad I found Airwallex, the platform is saving me loads of money and it's super convenient to use. I can pay suppliers all over the world and save on bank fees. I've started paying my affiliates their commission through AW instead of PayPal and that saves me money too. And I even found some fees for a regular EU payment that were costing me a whopping £82 per payment, which I dropped to £3.50. This is the future of avoiding nasty bank fees and the support team could not be any more helpful, they are always offering to jump on a call and show me how to use the platform and recently I had an urgent incident that needed attention and the level of support I received was first class. It's nice to be using a digital payments platform that saves you money with genuine, motivated people supporting you.”

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Posted 3 years ago

“Briar was great to talk to and answered all my queries quickly and with great info.”

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Posted 3 years ago

“Shortly after our business was verified, we were contacted by Emily who invited us to meet to learn how to use Airwallex. Emily gave us a very useful orientation around the features of Airwallex, and coached us to link our Xero account, set up a recipient and transfer some funds. Emily was very efficient and knowledgeable and we are now ready to start using Airwallex.”

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Posted 3 years ago

“fast easy and got the job done, thankyou!”

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Posted 3 years ago

“Great customer support. Very helpful.”

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Posted 3 years ago

“I am very, very surprised in the great advances that the platform is making. It offers many features that other competitors do not have. Till now I am not making use of the features offered by the platform, but I am sure that we will open new lines of business in which we can use all the advantages that Airwallex offers us. I am also very grateful for the phenomenal exposure that the account manager has given me. She has always shown professionalism and knowledge of the company's products. I really appreciate it. Thank you very much”

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Posted 3 years ago

“Airwallex is very easy to use and has many advantages over the traditional banks, in terms of online banking, currency exchanges and etc. And, the customer service is world class. The account manager is extremely helpful, so effective and always there for help. Highly recommended if you do a lot of online international transfer.”

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Posted 3 years ago

“Great banking experience”

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Posted 3 years ago

“Very convenient to work and low fees.”

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Posted 3 years ago

“Excellent overall service. Easy to use and great support. The platform is user friendly and easy to add multiple currency accounts. Highly recommendable.”

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Posted 3 years ago

“No other company that we have used their services has offered this kind of support. Jared was friendly and exceptional at helping me understand the Airwallex platform and services.”

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Posted 3 years ago

“Fast & Furious :)”

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Posted 3 years ago

Airwallex is rated 4.8 based on 142 reviews