Name: New Running Gear
Address: E-Spark, Bristol
Rating: 4.65

“Received brand new Coros Apex Pro within a few days of ordering it. Delighted at the price I got it for which was significantly cheaper than everywhere else. The price did actually give me cause for concern in case it was not genuine and I had not come across new running gear before, but I needn't have worried, the watch was received with no issues. Would use again.”

Helpful Report

Posted 3 years ago

“Don't buy from this company! My son was desperate for a corus watch and I agreed to buy it for a graduation gift. However, after a couple of weeks it was faulty and I paid £7 to return via royal mail. I have been constantly chasing this company for an update (several months later) and was waiting on an upgrade to be despatched. Never arrived so when I contacted again they said it was out of stock. Really? Nobody had the courtesy to let me know - shocking! I am still waiting on a reply about a refund. Extremely upset as this was a large amount of money for a special gift for my son - very sad”

Helpful Report

Posted 4 years ago

“I’m updating my review of new running gear as it seems I may have been at fault and hasty with my initial review. After initial confusion that lasted for about a week which has since been explained (tho not all my fault hence 1 star dropped) new running gear contacted me and explained the issue. The item has since been shipped and I have had constant updates since then. I have went from never wanting to use new running gear again to a point where I would do. That’s a massive change of opinion.”

Helpful Report

Posted 4 years ago

“Do not buy from this company, their customer service is horrendous. Details below...... The charger has finally turned up this morning 23days after purchase. My observations so far are. The watch was advertised as" never been used", it has clearly had a lot of use, sweat stains in the strap, wear and tear on the strap. Scratches on the titanium bezzel. I have put it on charge for two hours and has been stubbornly stuck on 48 percent. It does not give me the option to sync it at start up as the coros instruction videos actually show. I suspect it has been synced to someone else's phone already.(Another sign this has been used) This effectively renders it useless. New running gear is not a company, the transaction is actually with Yorkshire lavender ltd. Whilst this is not ilegal it does raise concern as to trading practice, I am now considering a claim at the small claims court. Delivery was supposedly 1-2day. After chasing the order it was over a week late. And came without a charger. I was then promised the charger would be sent next day but that was eventually sent approx 22 days after the initial purchase. I have raised this with the vendor and have to this date received no response.”

Helpful Report

Posted 4 years ago

“Do not buy from this company, their customer service is horrendous. Details below...... The charger has finally turned up this morning 23days after purchase. My observations so far are. The watch was advertised as" never been used", it has clearly had a lot of use, sweat stains in the strap, wear and tear on the strap. Scratches on the titanium bezzel. I have put it on charge for two hours and has been stubbornly stuck on 48 percent. It does not give me the option to sync it at start up as the coros instruction videos actually show. I suspect it has been synced to someone else's phone already.(Another sign this has been used) This effectively renders it useless. New running gear is not a company, the transaction is actually with Yorkshire lavender ltd. Whilst this is not ilegal it does raise concern as to trading practice, I am now considering a claim at the small claims court. Delivery was supposedly 1-2day. After chasing the order it was over a week late. And came without a charger. I was then promised the charger would be sent next day but that was eventually sent approx 22 days after the initial purchase. I have raised this with the vendor and have to this date received no response.”

Helpful Report

Posted 4 years ago

“I bought the Coros Apex watch as a bday present for myself. DHL sent the tracking email and then there was confusion on DHL website with the order, so I emailed NRG and after initial panic, they responded back to me a couple of hrs later confirming that I will be receiving my order the 7th. We exchanged a few emails and can confirm that I received my order today. I cannot fault NRG with bad communication, as they made sure everything was okay and that I do not have to worry. Thank you NRG team and let's hope DHL will soon be back on top of their messages! : ) Keep well and stay safe, best wishes, Estelle”

Helpful Report

Posted 4 years ago

“Poor communication, slow delivery”

Helpful Report

Posted 4 years ago

“Ordered a COROS watch on the 12th and delivered the next day. Very happy with service and the product delivered.”

Helpful Report

Posted 5 years ago

“Not a good experience, Poor communication from start to finish. Pre purchase - zero response to my questions! - Might be something to take more seriously? Pre-order of Vertix - I had to regularly chase for updates and I think if I hadn't chased I would not have been informed that there was a further month+ delay on the watch (the delay isnt NRGs fault but the poor communication is) - You need to work on this as an online company, its the main way to foster trust with your customers. Also expect the payment to be made to Yorkshire Lavendar - a little worrying in the current day and age that the payment goes to a different business - its worth letting your customers know prior to paying that this will be the case. Refund - Asked for refund on the 28th Jun, it wasn't processed until the 1st July and now thanks to Paypal I am still waiting for my money thats almost 2 weeks. Stressful and disappointing experience from start to finish - all I want is a GPS watch to replace my previous one that failed, I wanted to give Coros a try as they look promising but have been put off by NRG - its a shame they are the only UK supplier!”

Helpful Report

Posted 5 years ago

“Great prices, ordered and package arrived sooner than expected. Also had a question for support and they answered promptly, would use again.”

Helpful Report

Posted 6 years ago

“Excellent range of quality products delivered really quickly.”

Helpful Report

Posted 6 years ago

“Bad - Ordered item. Delivery stated as 1-2 working days. No delivery at end of 2 working weeks. Good - refund request was processed quickly.”

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Posted 6 years ago

“Never ordered from here before. Less than 24 hours, my purchase had arrived and best value for the item I bought.”

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Posted 6 years ago

“Absolutely loving my STRYD, and the guys at New Running Gear we’re super fast on emails and really helpful :)”

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Posted 6 years ago

“I had a problema with the shipping of a Stryd.. They immediatly shipped me another one! Thank you! I'm really satisfied!”

Helpful Report

Posted 6 years ago

“Product delivered promptly.”

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Posted 6 years ago

“Ver fast delivery”

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Posted 6 years ago

“Very happy indeed”

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Posted 6 years ago

“straithforward”

Helpful Report

Posted 6 years ago

“Quick delivery!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

New Running Gear Reviews