Alibaba.com Reviews

2.7 Rating 26 Reviews
46 %
of reviewers recommend Alibaba.com
2.7
Based on 26 reviews
Shipping & Delivery
Delivery Methods
Postal Service

Write Your review

Tell us how Alibaba.com made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Alibaba.com 1 star review on 31st May 2024
Tonie
Alibaba.com 1 star review on 30th May 2022
Nimish Agarwal
Alibaba.com 1 star review on 24th December 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
Alibaba Trade Assurance is a failure. I am a Gold Member and have conducted numerous transactions on Alibaba.com. After months of communications with a supplier in which I stated the standard of product desired and much back and forth discussions on the product in question, I received products that were broken, and would crumble in my hands without any effort. First tried to dispute this with the seller with no resolve so contacted Alibaba Trade Assurance. Threads of evidence and attachments were shared, months went by, I kept following up. I was asking for $1,890 for the faulty goods I paid for. Alibaba escalation team continued to ask for proof of the standard of quality. I shared more evidence of the supplier's defective goods, supplier's emails asking for payment outside of Alibaba then putting their Alibaba fees on me, and most importantly, evidence of the standard of goods I was asking for and the supplier's acknowledgement. Alibaba escalation team wrote back that there is not enough evidence so they have closed the case. In sum, I was supposed to be protected by their Trade Assurance program. They kept asking for evidence of the standard that was agreed to. If you order fruit for delivery only to receive rotten fruit, do you have had to describe fresh consumable fruit and have the seller agree to it before purchasing and have evidence of this? Isn't fresh fruit or good working materials and parts a standard that is universal when providing or expecting any goods? I did provide evidence of the damaged goods, the "standard" agreed to, and more. I had faith in Alibaba's team and program but they have proven to be substandard and will no longer use their platform. The fees paid to Alibaba and being a good standing member mean nothing against their demands and lack of upholding their promises. Their service is not worth the money. Furthermore, Alibaba asking for "proof of standard" on broken and crumbling goods purchased shows how low their bar is that they cannot uphold a common standard and share that with their buyers. PRO: Someone responded CON: Their resolution reasons and standard they hold are below average thus cannot trust that they uphold a standard of quality that buyer's should be receiving. FAILED on good products, better service, and their Trade Assurance program.
Alibaba.com 1 star review on 31st May 2024
Helpful Report
Posted 1 month ago
Alibaba I ordered a small ticket item (uniform) which was too small and damaged. I was unable to get a refund or return it. One who is dishonest in very little is also dishonest in much!
Helpful Report
Posted 2 months ago
Shocking company. AVOID AVOID AVOID. I purchased an item through alibaba. It should have taken around 1 month to arrive. 2.5 months later and I still have not recieved it. No problem these things happen. I stared a dispute with alibaba and they have been horrendous. They go against their own terms and conditions. They won’t refund you. Instead take days to reply to you. And then tell you to wait a few days. Contact them again and they take a few more days. To tell you to wait again. This process never ends. And they won’t refund you for missing items dispute what their terms and conditions state. Trade assurance is pointless as they don’t honour it. Avoid this shambolic company and go with a different one.
Helpful Report
Posted 5 months ago
This is fraudulent sellers supporting platform. I ordered 75 height foldable dinning table of solid wood and rock (2mm) coated, but I got plastic (laminated) wood with plastic foil coated (poor connected) instead. only 72 cm height, squeaking table. Non usable in our standards. Alibaba has “mediation agent” Lena, something the most dishonest as can be. She offered $500 of full paid $770, after I declined it Lena concluded simply “0 refund,”she noted that I have not requested return. notwithstanding I clearly requested I want to remove from our house and return this squeaking fake product to the seller. Lena ignored my trade insurance which granted to me a full refund in such a scam (fraud) and right to return the goods. I believe both (Lena and fraudulent supplier) will be prosecuted and Alibaba will pay a damage for such a degrading and dishonest dealing with . Alibaba is platform to avoid in any case!
Helpful Report
Posted 6 months ago
Dont buy anything from this company Henan Luxury Integrated House Co., Ltd. They charged me 10, 000$ and never send me anything it is more than 2 months now nothing received
Helpful Report
Posted 1 year ago
Alibaba is a fraud company. I purchased an item worth CAD 200,000 from Henan Luxury Integrated House Co Ltd. They don't have enough capacity to do the engineering and production. I filed the refund application, but Alibaba 100% biased the case and support to the seller. I check the review about Alibaba customer care and found that they always favor to seller and close the case without review your evidence. They have the same person to review the case and make a false statement about the buyer. Then the same person handles the case and even escalates the case to the same person who deals with the higher team. They only change the name of the Alibaba representative. You never get a fair decision from Alibaba. It is a giant fraud. DO NOT DEAL WITH ALIBABA and Henan Luxury Integrated House Co Ltd. Or Canglong Group
Helpful Report
Posted 1 year ago
The product is as described
Helpful Report
Posted 2 years ago
I had ordered LED lights through Alibaba Trade Assurance programs. The Chinese supplier sent lights of much lower specifications, then what I had ordered. Despite Trade Assurance, Alibaba refused to give a refund or get them exchanged.
Alibaba.com 1 star review on 30th May 2022
Helpful Report
Posted 2 years ago
I bought a gift on Alibaba for my family. But they lied to me. Shipping and tracking and delivery have been a total failure. So because it was under guarantee I demanded a refund. But they refused and their decision was biased in favor of their business partners. No apology or acceptance of responsibility for their failure to deliver as promised. That is a poor business practice. Their whole system is corrupt. Their tracking system is a total failure, Shipment from Nederlands to South Africa is supposed to be 2 weeks, but 7 weeks have passed, and still no delivery. Did they lie about where the shipment is coming from? The contract stipulates express delivery. They have failed to deliver in the set time period. The guarantee demands compensation. But are they acting like thieves who cannot be trusted? Liars and deceivers. Their guarantee means nothing. They have no honor, no shame in doing bad business. Their word means nothing. Like chaff in the wind, it has no substance. They need to change.
Helpful Report
Posted 2 years ago
I ordered spare parts for my vacuum cleaner S6MaxV from ROBOROCK via Ali express Vancouver BC They shipped wrong parts as follows: 4 WRONG OVERSIZED FILTERS 2 WRONG BRUSHES WITHOUT BRISTLES I called, e-mailed, and communicated with ROBOROCK and ALI-EXPRESS via their CHAT I sent pictures and measurements of original offer and pictures of received parts showing brush without bristles AND PICS OF OVERSIZED/ INCORRECT FILTERS FIVE TIMES!! I STARTED dispute on December 2, 2021 They insist, that they (Ali-express and merchant) can not establish my claim ??!! Pics show so obviously that brushes DON’T HAVE BRISTLES AND FILTERS ARE OVERSIZED! They suggested that either I ship back incorrect parts back AT MY EXPENSE for full refund or they refund only $12.00! Shipping back wrong parts would cost me more than $40 by Canada post I suggested that they pay for return shipment and fully refund, or that just to settle, I agreed to partial refund of $45 without returning wrong parts.. ALIEXPRESS ADVISED AND I QUOTE: “Sorry, we have not identified this problem from your proof..” Hope you have a great experience shopping with AliExpress. Best regards, AliExpress Case Management Team My Five year old grandchild can see the difference between picture of brush with and without bristles.. Beware of ordering from CHINA/ALIEXPRESS.. AFTER THEY SHIP WRONG PARTS YOU WILL BE ON HOOK FOR RETURN SHIPMENT, WHICH WILL BE AT LEAST HALF OF THE COST OF ORDERED PARTS!
Helpful Report
Posted 2 years ago
J'ai acheté une commande de ces voitures pour les vendre aux gens de mon magasin et c'est l'article le plus vendu à ce jour ! La qualité est bonne, et les enfants les adorent ! Ils pensent qu'avoir une voiture à distance que vous contrôlez avec le wifi est génial
Helpful Report
Posted 2 years ago
Alibaba is really starting to rival Amazon. With a massive presence in Asia, the online retailer is set to dominate in the not so short term.
Helpful Report
Posted 2 years ago
I have experience shopping on this platform for about 6 years. In the beginning it's a bit confusing to learn this platform and all the important points, but after you get use to it, you will find that it is one of the greatest platform for shopping.
Helpful Report
Posted 2 years ago
Hello l will say this now is either l get back my money or l report your company to trustpilot and believe l mean it l placed an order with this company and (ganja-estates. com) and this is the 5day l have gotten the package from (ganja-estates. com) but haven’t haven’t heard or see anything from make my vape l guess this is a scam but l recommend (ganja-estates .com) to everyone trust my words.
Helpful Report
Posted 3 years ago
have ordered several things from this company and have received them on time (sometimes early) with no problems.
Helpful Report
Posted 3 years ago
one of Best shopping sites i used.. bigest ofers and Best prices i can find online.. wery plesent expirience i recomend this site too all prihvat or buisnis
Helpful Report
Posted 3 years ago
Their supplier scammed me and they did not do anything to return my money.
Alibaba.com 1 star review on 24th December 2020
Helpful Report
Posted 3 years ago
I’ve purchased a bike from Vtuvia ebike. 64 days ago I repeatedly asked for a tracking number I was given different excuses because the bike never arrived I complained and got some of my money back £27 less what I paid from alibaba.com they used my money for 64 days as a cash cow and charge me £27 for the privilege disgusting wouldn’t you say. My Order No. 48512158001027406
Helpful Report
Posted 3 years ago
So this company has a website claiming to have hard to find (nos) auto parts. After looking up the domain owner and host it appears as sham. So what follows is what happened to me.. Only a 1 because they dont have negative numbers. Ripped me off. Took my money, kept asking me for payments via email. Should have known something wrong when they change bank accounts in the middle of a transaction The communications i received appeared automated requesting bank transfer verifications which i sent them according to their instructions, pdf attachments etc.. So i am out some $200. U.S. and no parts.
Helpful Report
Posted 5 years ago
Excellent craftsmanship. Not a 5 star because of the poor if non existant order updates page/link.
Helpful Report
Posted 5 years ago
Alibaba.com is rated 2.7 based on 26 reviews