“🚨 **BUYER BEWARE — ALIBABA SUPPLIER COMPLAINT** 🚨
I want to share my disappointing experience with **Anhui Laiens Technology Co., Ltd.**, a supplier on Alibaba.com.
I purchased 20 magnetic car phone mounts (10 black and 10 white) for my small business, LOT 360.
**Order #316685799501027616**
I paid for my merchandise and have NOT received a single item!
My dispute is currently marked **"Pending Resolution,"** and I have been unable to leave a review directly on Alibaba to share my experience.
As a small-business owner, every dollar invested in inventory matters. Buyers deserve reliable suppliers, transparency, and a fair dispute-resolution process.
I am publicly requesting that **Alibaba.com investigate this transaction and help resolve my complaint.**
⚠️ I encourage other small-business owners to research suppliers carefully and understand their buyer protections before placing orders.
I will update this post if my merchandise arrives or the matter is resolved.”
“The team at ERF was patient, understanding, and easy to talk to. They gave me the time to explain everything without making me feel judged or rushed. Their professionalism and support made the whole experience much less stressful, and I really appreciated how they treated me with respect throughout.”
“This team exceeded my expectations from the very beginning. After dealing with ongoing delays and unclear communication elsewhere, their structured and transparent approach was a welcome change. They took the time to fully understand the situation, clarified what needed to be done, and laid out a clear plan with realistic timelines.
Throughout the process, they maintained consistent communication—providing updates, outlining next steps, and ensuring I always knew where things stood. Their professionalism, attention to detail, and commitment to delivering results made the entire experience smooth and stress‑free.
What impressed me most:
• A well‑organized, methodical approach to every task
• Clear explanations that made the process easy to follow
• Proactive updates and dependable follow‑through
• A genuine focus on solving the issue, not just managing it
A reliable and highly capable team for anyone seeking structured, results‑driven support.”
“Rather than simply executing tasks, the team displayed a deep understanding of process management, ensuring that each step was thoughtfully aligned and purpose-driven. Their ability to maintain control over both the details and the broader workflow resulted in a seamless progression that felt both efficient and well-orchestrated.”
“WE ARE REALLY SURPRISED !!!!!
Your proposed solution is clearly a fraudulent practice in which we do not want to get involved.
There is nothing wrong with the tractor and ALIBABA trade assurance instead of intervene to
Find the correct and honest solution ….advises the buyer to lie and act illegally !!!!!!
This proposal indicates that ALIBABA PLATFORM has no moral standards and instead of protecting
Its customers /buyers from fraudulent people, they push them to became liars and criminals !!!
I feel sorry for this situation, I never expected for a well known and well established company
Like ALIBABA , to ignore its own regulations and leaves the innocent person to became victim of
Criminals , operating under its platform…I am sure that this fraudulent practice has been repeated
many times in the past…..HOW MANY PEOPLE ARE INVOLVED ?? IS ONLY THE SHIPPING AGENCY
and their associate in Barcelona ?? OR SOME OTHERS MIGHT BE ALSO INVOLVED ??
Imagine if these practises are repeated in many shipments….IN THIS CASE ALIBABA instead of
Intervene and move against these people….PROTECTS and I will say remains silent promoting the
Continuation of these criminal actions!!! Why ?? is ALIBABA somehow involved ??
WE FEEL REALLY DISAPPOINTED AND DISGUSTED ABOUT YOUR DECISIONS AND PROPOSALS”
“Many of the suppliers on Alibaba use the “bait and switch” scam. They advertise an item for a certain price and when you inquire about buying the item the price is triple! When you ask about that they blow smoke up your butt. It’s clearly a scam and I no longer trust their website, the practices clearly are deceiving and dishonest. None of these are qualities of an admirable company. I’m going to attach photos to show exactly what I am talking about. Not honorable practices. Buyer beware.”
“Hangzhou Green Forest Toys & Gifts Co.LTD
I ordered 200 units of a product from this supplier for $5,000 with the intention of selling them through Amazon FBA in the United States. Unfortunately, this turned out to be a major mistake.
The supplier misrepresented the product specifications, failed to meet Amazon's compliance requirements, and engaged in deceptive practices throughout the transaction. As a result, Amazon US rejected the entire shipment and ultimately disposed of the goods, rendering my entire order unsellable and worthless.
Despite multiple attempts to resolve the issue, the supplier took no responsibility. I am now left with a total loss, and no compensation has been offered.
Buyers beware – do not risk your time and money with this company. If you're sourcing for Amazon or international markets, look for a supplier with proven compliance and transparent communication. This company is not trustworthy.
Key Issues:
1. Misrepresentation of Compliance:
The supplier explicitly guaranteed compliance with Amazon US regulations and agreed to cover any resulting costs if certifications failed.
Despite this, Amazon rejected the shipment due to non-compliant documentation.
2. Deceptive Order Processing:
The supplier initially attempted to fulfill the order using different products to reduce cost.
They then submitted an incorrect order on Alibaba and asked me to settle the actual order privately—a direct violation of platform policies.
3. Misleading Shipping Advice:
I was advised to declare the items as “wooden toys” instead of “wooden furniture” to minimize import duties.
This misrepresentation directly contributed to the shipment being flagged, delayed, and eventually removed by Amazon.”
“Stop wiring cash to this company. If they cannot accept a legitimate credit card payment, then they are not safe to do business with. They say they offer a money back guarantee but will not help the buyer get their money back or product delivered.”
“TRANXCHK ASSETS AND SECURITY COMPANY HELPED ME, do not use Alibaba, they will restrict your account, no delivery will be made. also bad customercare. report to tranxchk >G-__MA___il____,,,c0M”
“Whatever you buy, trying to get a ship here. From China is a joke. We all should know better already. Anything you're gonna buy from China is a waste of time. The shipping is ridiculous good luck getting anything !”
“"I have been using Quotex for a while now, and I am very satisfied with their platform. It’s fast, user-friendly, and offers a variety of tools to make trading easier. I appreciate the effort Quotex puts into ensuring a smooth and comfortable experience for its users. Their customer support is also helpful and quick to respond. Highly recommended!"”
“PUBLICLY DECEIVING CLAIM BY ALIBABA.COM
See https://www.alibaba.com/product-detail/China-Factory-Wholesale-Professional-All-in_1601141524213.html?spm=a2756.trade-list-buyer.0.0.704076e9UeWWsF:
“Easy returns and refund.
Claim a refund if your order is missing or arrives with product issues, plus free local returns for. defects on qualifying purchases
Alibaba.com protects all your orders placed and paid…”
My case has appeared to be quite the opposite.
I am providing weblink to the sale advertisement of the item in dispute httpswww.alibaba.comproductdetailChinaFactoryWholesaleProfessionalAllin1601141524213.htmlspma2756.tradelistbuyer.0.0.391776e9dVw0g2. Its advertisement is in English. However, no instruction manual has been supplied with the item. I requested such an instruction manual from the seller, but it appeared that there is no instruction at all. They offered video instruction in Chinese, but it is useless for me. Advertising an item for sale in English and having no instruction manual in English is somewhat deceiving and misleading. It is also not safe to buy and use an electrical appliance without instruction manual. Knowing all these, I would not make my decision to buy this item. Moreover, it is not possible to operate PID, which is stabilising water temperature in brewing chamber, without instruction manual. Usually, coffee machines are offered for sale being optimally tuned. I expected the same from this machine too. I expected that PID has been already tuned to keep required water temperature. However, it appears that PID is defective. It does not stabilise temperature as required, and water temperature is significantly fluctuating. Also, heating of group head is unusually slow. It comes to view that this machine is faulty and can't be used for its advertised purpose. I have no idea of how I can support this evidence by photos and videos. Given all the previously mentioned, I am willing to return this machine for full refund of money paid via relevant PayPal transaction. However, Alibaba.com has rejected my application with no help at all. I will never buy anything from Alibaba.com again.”
