Alibaba.com Reviews

"Hangzhou Green Forest Toys & Gifts Co.LTD\r\nI ordered 200 units of a product from this supplier for $5,000 with the intention of selling them through Amazon FBA in the United States. Unfortunately, this turned out to be a major mistake.\r\n\r\nThe supplier misrepresented the product specifications, failed to meet Amazon's compliance requirements, and engaged in deceptive practices throughout the transaction. As a result, Amazon US rejected the entire shipment and ultimately disposed of the goods, rendering my entire order unsellable and worthless.\r\n\r\nDespite multiple attempts to resolve the issue, the supplier took no responsibility. I am now left with a total loss, and no compensation has been offered.\r\n\r\nBuyers beware \u2013 do not risk your time and money with this company. If you're sourcing for Amazon or international markets, look for a supplier with proven compliance and transparent communication. This company is not trustworthy.\r\nKey Issues:\r\n1. Misrepresentation of Compliance:\r\nThe supplier explicitly guaranteed compliance with Amazon US regulations and agreed to cover any resulting costs if certifications failed.\r\n\r\nDespite this, Amazon rejected the shipment due to non-compliant documentation.\r\n\r\n2. Deceptive Order Processing:\r\nThe supplier initially attempted to fulfill the order using different products to reduce cost.\r\n\r\nThey then submitted an incorrect order on Alibaba and asked me to settle the actual order privately\u2014a direct violation of platform policies.\r\n\r\n3. Misleading Shipping Advice:\r\n\r\nI was advised to declare the items as \u201cwooden toys\u201d instead of \u201cwooden furniture\u201d to minimize import duties.\r\n\r\nThis misrepresentation directly contributed to the shipment being flagged, delayed, and eventually removed by Amazon."

"Hangzhou Green Forest Toys & Gifts Co.LTD\r\nI ordered 200 units of a product from this supplier for $5,000 with the intention of selling them through Amazon FBA in the United States. Unfortunately, this turned out to be a major mistake.\r\n\r\nThe supplier misrepresented the product specifications, failed to meet Amazon's compliance requirements, and engaged in deceptive practices throughout the transaction. As a result, Amazon US rejected the entire shipment and ultimately disposed of the goods, rendering my entire order unsellable and worthless.\r\n\r\nDespite multiple attempts to resolve the issue, the supplier took no responsibility. I am now left with a total loss, and no compensation has been offered.\r\n\r\nBuyers beware \u2013 do not risk your time and money with this company. If you're sourcing for Amazon or international markets, look for a supplier with proven compliance and transparent communication. This company is not trustworthy.\r\nKey Issues:\r\n1. Misrepresentation of Compliance:\r\nThe supplier explicitly guaranteed compliance with Amazon US regulations and agreed to cover any resulting costs if certifications failed.\r\n\r\nDespite this, Amazon rejected the shipment due to non-compliant documentation.\r\n\r\n2. Deceptive Order Processing:\r\nThe supplier initially attempted to fulfill the order using different products to reduce cost.\r\n\r\nThey then submitted an incorrect order on Alibaba and asked me to settle the actual order privately\u2014a direct violation of platform policies.\r\n\r\n3. Misleading Shipping Advice:\r\n\r\nI was advised to declare the items as \u201cwooden toys\u201d instead of \u201cwooden furniture\u201d to minimize import duties.\r\n\r\nThis misrepresentation directly contributed to the shipment being flagged, delayed, and eventually removed by Amazon."

"PUBLICLY DECEIVING CLAIM BY ALIBABA.COM\r\nSee https:\/\/www.alibaba.com\/product-detail\/China-Factory-Wholesale-Professional-All-in_1601141524213.html?spm=a2756.trade-list-buyer.0.0.704076e9UeWWsF:\r\n\u201cEasy returns and refund.\r\nClaim a refund if your order is missing or arrives with product issues, plus free local returns for. defects on qualifying purchases \r\nAlibaba.com protects all your orders placed and paid\u2026\u201d \r\nMy case has appeared to be quite the opposite.\r\nI am providing weblink to the sale advertisement of the item in dispute httpswww.alibaba.comproductdetailChinaFactoryWholesaleProfessionalAllin1601141524213.htmlspma2756.tradelistbuyer.0.0.391776e9dVw0g2. Its advertisement is in English. However, no instruction manual has been supplied with the item. I requested such an instruction manual from the seller, but it appeared that there is no instruction at all. They offered video instruction in Chinese, but it is useless for me. Advertising an item for sale in English and having no instruction manual in English is somewhat deceiving and misleading. It is also not safe to buy and use an electrical appliance without instruction manual. Knowing all these, I would not make my decision to buy this item. Moreover, it is not possible to operate PID, which is stabilising water temperature in brewing chamber, without instruction manual. Usually, coffee machines are offered for sale being optimally tuned. I expected the same from this machine too. I expected that PID has been already tuned to keep required water temperature. However, it appears that PID is defective. It does not stabilise temperature as required, and water temperature is significantly fluctuating. Also, heating of group head is unusually slow. It comes to view that this machine is faulty and can't be used for its advertised purpose. I have no idea of how I can support this evidence by photos and videos. Given all the previously mentioned, I am willing to return this machine for full refund of money paid via relevant PayPal transaction. However, Alibaba.com has rejected my application with no help at all. I will never buy anything from Alibaba.com again."

"NEVER BUY OFF THIS WEBSITE THEY RIP YOU OFF\r\nThe worse Website to purchase from will not refund even when you have proof the item has been lost in the post they just advised you to go EVRI which you can do as there is only an automated email chat and phone I have raised this and shown them proof to be told no refund possible so basically I have lost money :( ripp off the website and would never buy again off there... BE CAREFULL YOU WILL LOOSE MONEY BUYING OFF HERE\r\n\r\nThe update on your consultation regarding AliExpress order 3043094153197812\r\n\r\nThank you for contacting AliExpress regarding order 3043094153197812.\r\n\r\nUpon checking the tracking information this package has arrived at your local post office and waited for your collection.\r\n\r\nWe warmly suggest that you can contact the local post office or shipping company and you will get this package as soon as possible.\r\nIf you are unable to receive your parcel, ask them to issue you a document proving that you never received this order and make sure that the document should have an official stamp (including the following information: tracking number, address, condition of the parcel, etc.) and reply to the email within 48 hours. The platform will resolve it for you as soon as possible.\r\n\r\nYour understanding and cooperation is highly appreciated and we hope you have a great experience shopping with AliExpress.\r\n\r\nThink they are stupid how can I contact evri all they tell me is the item is lost you need to try contact them\r\n\r\nDate of experience: 10 October 2024"

"NEVER BUY OFF THIS WEBSITE THEY RIP YOU OFF\r\nThe worse Website to purchase from will not refund even when you have proof the item has been lost in the post they just advised you to go EVRI which you can do as there is only an automated email chat and phone I have raised this and shown them proof to be told no refund possible so basically I have lost money :( ripp off the website and would never buy again off there... BE CAREFULL YOU WILL LOOSE MONEY BUYING OFF HERE\r\n\r\nThe update on your consultation regarding AliExpress order 3043094153197812\r\n\r\nThank you for contacting AliExpress regarding order 3043094153197812.\r\n\r\nUpon checking the tracking information this package has arrived at your local post office and waited for your collection.\r\n\r\nWe warmly suggest that you can contact the local post office or shipping company and you will get this package as soon as possible.\r\nIf you are unable to receive your parcel, ask them to issue you a document proving that you never received this order and make sure that the document should have an official stamp (including the following information: tracking number, address, condition of the parcel, etc.) and reply to the email within 48 hours. The platform will resolve it for you as soon as possible.\r\n\r\nYour understanding and cooperation is highly appreciated and we hope you have a great experience shopping with AliExpress.\r\n\r\nThink they are stupid how can I contact evri all they tell me is the item is lost you need to try contact them\r\n\r\nDate of experience: 10 October 2024"

"Do NOT buy any electrical goods from Alibaba. I bought a laptop, which arrived with the wrong plug, even though I specifically stated a UK plug. They sent out the correct plug and within a few days the screen stopped working. They sent out a new screen, which I had to replace myself and that didn't sort out the fault, so I asked for a refund, which they refused because it had gone past the 30 day deadline. It had gone past the 30 day deadline because the supplier had took so long to rectify the original order. So, once again, DO NOT BUY ELECTRICAL GOODS FROM ALIBABA."

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