“I ordered spare parts for my vacuum cleaner S6MaxV
from ROBOROCK via Ali express Vancouver BC
They shipped wrong parts as follows:
4 WRONG OVERSIZED FILTERS
2 WRONG BRUSHES WITHOUT BRISTLES
I called, e-mailed, and communicated with ROBOROCK and ALI-EXPRESS via their CHAT
I sent pictures and measurements of original offer and pictures of received parts showing
brush without bristles AND PICS OF OVERSIZED/ INCORRECT FILTERS FIVE TIMES!!
I STARTED dispute on December 2, 2021
They insist, that they (Ali-express and merchant) can not establish my claim ??!!
Pics show so obviously that brushes DON’T HAVE BRISTLES AND FILTERS ARE
OVERSIZED! They suggested that either I ship back incorrect parts back AT MY EXPENSE for full refund
or they refund only $12.00! Shipping back wrong parts would cost me more than $40 by Canada post
I suggested that they pay for return shipment and fully refund, or that just to settle, I agreed to
partial refund of $45 without returning wrong parts.. ALIEXPRESS ADVISED AND I QUOTE:
“Sorry, we have not identified this problem from your proof..” Hope you have a great experience shopping with AliExpress. Best regards, AliExpress Case Management Team
My Five year old grandchild can see the difference between picture of brush with and without bristles..
Beware of ordering from CHINA/ALIEXPRESS.. AFTER THEY SHIP WRONG PARTS YOU WILL BE ON HOOK FOR RETURN SHIPMENT, WHICH WILL BE AT LEAST HALF OF THE COST OF ORDERED PARTS!”
“Hello l will say this now is either l get back my money or l report your company to trustpilot and believe l mean it l placed an order with this company and (ganja-estates. com) and this is the 5day l have gotten the package from (ganja-estates. com) but haven’t haven’t heard or see anything from make my vape l guess this is a scam but l recommend (ganja-estates .com) to everyone trust my words.”
“I’ve purchased a bike from Vtuvia ebike. 64 days ago I repeatedly asked for a tracking number I was given different excuses because the bike never arrived I complained and got some of my money back £27 less what I paid from alibaba.com they used my money for 64 days as a cash cow and charge me £27 for the privilege disgusting wouldn’t you say. My Order No. 48512158001027406”
“So this company has a website claiming to have hard to find (nos) auto parts. After looking up the domain owner and host it appears as sham. So what follows is what happened to me..
Only a 1 because they dont have negative numbers. Ripped me off. Took my money, kept asking me for payments via email. Should have known something wrong when they change bank accounts in the middle of a transaction
The communications i received appeared automated requesting bank transfer verifications which i sent them according to their instructions, pdf attachments etc..
So i am out some $200. U.S. and no parts.”
“If I could give a zero star I would. Alibaba only sent one item when I ordered two. They would not send me the other item they owed to me and basically said they never make mistakes and I was lying. Beware! I will never use them again.”