“Great customer service - delivery made exactly when promised, no sitting wondering if a delivery is actually going to be made. This is the second time we have placed an order with All Floors Express and it certainly won't be the last. Excellent.”
“Ordered 2 samples about 2 weeks ago, they didn't arrive. Emailed again 1 week ago to say they had not been received, got no reply to my email and still nothing has arrived. Very poor service.”
“No sign of the sample I ordered, your phone never answered and voicemail message not returned. Need I say anymore? Wish I hadn't wasted my time on your website...
Two weeks when I could have had a sample and ordered the carpet we need.”
I actually listen to this customers voice mail and i'm going to tell the truth, It was so patronising and plainly ignorant that i decided i didn't want to send the replacement "free sample" . We spend hours on cutting and posting samples , over 300 a week at the moment and why would we not send them ?
Not rude at all, But I wont be told by a potential customer that 21 free samples is acceptable, and that we should improve our photographs. We are inexpensive because of the volumes we sell. and most customers are able to select from our site with the photographs and free samples we provide.
“All floors did exactly what I asked, my sample arrived as requested. My motivation was to be prepared with colours etc., when we move into our new house. We will certainly consider this
Company when we are ready for flooring. Thank you All Floors.
Marjorie Dixon-Rice”
“Ordered samples, never arrived. Phoned on a number of occasions, call never answered, messages not responded to, e-mails not replied to. Have to assume that this company has gone out of business and if not, it certainly deserves to!”
“I have been a previous customer of yours and was pleased with the carpets received but having made an order for some samples on the 21st August I am yet to receive them. I have rang and sent emails but haven't received anything.”
