“Was hoping to receive a sample to see what the product looked like in person however my order was cancelled I think only after a day of confirmation, went elsewhere, much better service”
“I ordered a sample that never turned up. I had an email to say the order has been amended not explaining what and that was it. Not sure what happened but I’ll dind an alternative company to buy my flooring”
“Ordered a sample and was informed it should have arrived 10 days ago. It never did and despite sending two emails, still not heard anything. I thought the least I should expect is the courtesy of a reply. Clearly, they do not require any additional customers.”
“Ordered a sample on 31 Oct. Sample didn't get despatched until 5 Nov. Now the 14 Nov and still waiting for it to arrive. Clearly not a company who wants my business! Will not be using All Floors Express again.”
“Samples ordered were never delivered. This is probably a common problem, as in the confirmation email of the samples, they ask people not to contact them to complain about samples not arriving...”
“I ordered three samples. After an email and two phone calls two of the samples turned up after 4 weeks and I had to pay £1.50 excess postage. There was no explanation why the third sample wasn't included. I have emailed the company but not received an apology or explanation. Will not consider using again.”
“Ordered 2 samples about 2 weeks ago, they didn't arrive. Emailed again 1 week ago to say they had not been received, got no reply to my email and still nothing has arrived. Very poor service.”
“No sign of the sample I ordered, your phone never answered and voicemail message not returned. Need I say anymore? Wish I hadn't wasted my time on your website...
Two weeks when I could have had a sample and ordered the carpet we need.”
I actually listen to this customers voice mail and i'm going to tell the truth, It was so patronising and plainly ignorant that i decided i didn't want to send the replacement "free sample" . We spend hours on cutting and posting samples , over 300 a week at the moment and why would we not send them ?
Not rude at all, But I wont be told by a potential customer that 21 free samples is acceptable, and that we should improve our photographs. We are inexpensive because of the volumes we sell. and most customers are able to select from our site with the photographs and free samples we provide.
