“I ordered a sample of carpet approx 2 weeks ago but have never received it!! Then I receive an email asking me to review the company. This must be a joke!!”
“Ordered samples - never arrived - phoned office and received call back to advise all samples were up to date and they would be resent - never received - phoned and left message - no reply - sent email - no reply - reordered samples - never received - phoned and left message - never received call back :( - no samples - very very poor service”
“Asked for 2 samples only ine arrived. Called the office number teice and each time got an answer phone. I left a message and number but nobody called me back
John”
“The carpets were all cut short 4 pieces, one by 8cm's, could not fit carpets, Carpetright said this was a tolerance which was an industry practice. My fitters said this was rubbish, had to wait a further 3 days to get re-done, nightmare. Carpet right never apologised and after many hours of arguing offered £20 compensation”
Hi Philip, Whist i'm sorry you have had such poor service from Carpetright, Im even more sorry you've chosen our Reviews site to give a negative review. Please remove the post .
“Ordered samples to decide on carpet. Now had 2 deliveries but neither has the sample I requested. Both have a label saying it's sail beige, but first was a moca colour and second was ensign! Can't decide to buy if can't get sample right”
Hi Mark,
Firstly thanks for the negative review and not bothering to contact us in the first place for your confusion. we had no sail beige in stock so a sample of the sail was sent the Mocha as you discribed it and the Ensign was to show the colour of the beige . A note is written on the card saying so.
IMPORTANT NOTICE
No Samples will be sent from midnight on the 12th of May until 1st June. This is for us to seek alternatives to Royal Mail. All the missing samples that frankly with the negative reviews are ruining the buisness, Customers don't receive a free sample yet instantly write a negative review without contacting us. We will contact you again at the time to see if you wish to proceed, But at this stage its looking like registered post with a small refundable (against order) charge may have to be applied.
