Scott, We are sorry you haven't received the samples we sent, we send over two hundred a week and some go missing occasionally. but we've never received a message or email requesting another set.
“We ordered our samples online and they came..so then we called up the sales team which u had to leave a message then within half hour had a phonecall from a sales man's personal phone called Martin...We said we'd ring back the day after when we knew the code as we were out. Rang the sales man's phone which he said we could do and been ignored and even left a message and still nothing
Wouldn't recommend this company very disappointed we will be taking our custom elsewhere”
“Allfloors Express had the carpet I wanted at the best price I could find. Plus they delivered on the pm of the day they said they would. I'm a satisfied, returning customer.”
“I sent off for some carpet samples - this was one of the online retailers that I have used. I have to say that theirs were the smallest samples of any that I have received to date and are really not helpful in making a final decision on a carpet - they were mostly only about 2 inches square! I get that samples are a business overhead, but they are also a sales tool, so really need to do a bit better here!”
“Our order was dispatched quickly but a word of warning to all who purchase on line. We ordered Tredaire Colours Red underlay, an expensive option. When it arrived it was pouring with rain and the deliverer stood on the doorstep and said "sign here". He then deposited the underlay just inside the hallway. It was so heavy I couldn't move it and had to wait for my husband to come home to inspect it properly. There were rips in the packaging, which my husband said was inadequate and the rips went through the underlay. We took pictures of the damage and sent them to Allfloors Express only to be told that because we had not put "uninspected" on the delivery note they disclaimed all responsibility for the damage.”
Hi Angeline, A WORD OF WARNING !!, that was your opening line, well i agree, you didnt order any underlay from allfloors express, We dont sell tredaire colours red. We did supply you with a vinyl recently and i hope your happy with that Purchase. Regards Martin
“need to supply samples on time. They lost my business because it took 1 week to send samples instead of next day. I also had to chase them twice for samples.”
“I only ordered samples to date. As your only allowed 4 free, I paid for 4 more. Unfortunately they are only as big as 3 large postage stamps. How your expected to get an idea from them as to whether the carpet is right for you fails me. I am disappointed.”
“Well done UK flooring direct. Really prompt delivery, wonderful driver and fabulous floor. Its a real shame I do not need anymore wood floor as you would be my number 1 choice. Would 100% recommend”
