“Very bad, ordered a carpet and had to return it due to wrong size.
I was told that a return would not be possible due to the following reason:
If it had been bigger than 4.00 in length we can normally arrange a return to supplier but they wont on cuts smaller than 4.00.
I spent £128 and was offering to pay for the delivery costs but still they refused
Bad service and false information in the return section”
Very Disappointed to read this review, The customer had the carpet for three weeks then decided she had ordered it too big, But it was only 3.00 mtrs x 4.00 which unfortunately no manufacturer will take back as its a very small remnant. The terms are clear and all carpets are cut from large rolls therefore they are custom made. We have only had a couple of occasions where wrong sizes where ordered each time we were able to exchange with no surcharge at all.
“Have ordered the same samples 3 times now, and still they have failed to arrive despite confirmation emails of dispatch. Tried to ring company but nobody answers the telephone.
Not sure if it would be advisable to order from this firm. Would the carpet ever arrive??
Extremely disappointing as brand carpets at cheaper price. But poor quality customer service.”
Really sorry to read this but its incorrect. the customer ordered three sets once only, and i'm afraid they had to wait four hours for a return phone call, then left a review in the mean time !
so sorry about this, we dispatch hundreds weekly via second class royal mail. we do send a email to show when its been dispatched and a follow up email one week later. If we were informed at this stage we would of gladly sent out another free sample
We received the order on the 8th and delivered to the customer on the 15th ?? Thats five working days. i did explain we send out an order confirmation, followed by an email once the carpet is scheduled for delivery . It says on the site clearly how we work.
“I was invited to review my purchase from All Floors express .... my 'purchase' was a free carpet sample, which never arrived! I have now purchased my carpet locally.”
“Very poor service as floor was damaged on arrival my girlfriend didn't sign as damaged as she thought the side on show was the underside so didn't matter when we made contact was basically told tough not even offered refund of postage!! As mark was in a noticeable area Lino of no use so wasted £140 !! Gone and purchased new flooring very disappointed with service”
“After nearly two weeks we are still awaiting delivery of the sample. This does not help to convince us that buying from Allfloors Express would be a good idea! Will this review prompt a response from them. We anxiously await!!”
“I asked for a carpet sample after spending a lot of time on your website. You went to great lengths to tell me it had been sent out.To this day it has never arrived. I went down to my local carpet right and purchased the carpet from them.”
Sorry to hear this, a simple email and we would of instantly resent another set, this is not a frequent occurrence but post does seem to go missing at times.
“I asked for some carpet samples to be sent over 2 weeks ago on seperate orders, neither have turned up as yet, I tried to call to track them and I can never get through! I will not be buying any carpets from here, they will probably never get here!!!”
Hi Miss Vicki, we are sorry you haven't received the samples we sent, we send over two hundred a week and some go missing. but we've never received a message or email requesting another set.
Scott, We are sorry you haven't received the samples we sent, we send over two hundred a week and some go missing occasionally. but we've never received a message or email requesting another set.
Hi Nigel,
Very sorry to see this review, your samples were posted on the 9th of Jan. unfortunately we do not send recorded delivery , an email or call and we would of dispatched another set immediately.
Regards.
Martin
“I did order some carpet for a client through All Floor Express, and got a wrong product delivered. No call to apologise, I had to rebook a second delivery myself, which took 2 weeks, and still not a single word from them. This company clearly has no customer service at all, they never did returned any of my calls. I am extremely disapointed, I will never use them again and will stongly advise potential customers to stay away from All Floor Express.”
“It has been two weeks since we ordered two carpets which have not arrived yet nor were fitted. It is a lot of hassle trying to get hold of the fitter who keeps postponing and has not once initiated any contact or given us a date. It is definitely one of the poorest service we have ever received and we will definitely not return to the retailer.”
No Denial at all Michaela, our fitter let us down with your job, we tried and pushed. so sorry for the service you have received and we are currently looking for more fitters and quoting 3 weeks for London fittings.
“My order was delivered to the wrong address and when chasing up the item I was verbally insulted by the most obnoxious, ignorant unhelpful imbecile i have ever had to liaise with, what makes it worse is this person appears to be the owner/director of the company and goes by the name of Martin. Would never recommend.”
i shall not lower myself to reply to your stupidity. The rug was delivered three doors down from your own be mistake.Yet you expected a new rug to be sent !!! I'm pleased to say of the hundreds of carpets fitted or delivered by ourselves we have been highly recommended by several customers for repeat business. Martin
