All Pond Solutions Reviews

Name: All Pond Solutions
Rating: 1.61

1.6 Rating 41 Reviews

15 %

of reviewers recommend All Pond Solutions

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1.6

Based on 41 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

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All Pond Solutions 1 star review on 12th August 2020

Lynne Nash

All Pond Solutions 1 star review on 3rd July 2020

Madison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a wave maker, developed fault, seller refused to refund. Seller turned down my Amazon A to Z claim, communication and customer service has been absolutely awful.... avoid avoid avoid! Read all of their reviews online, all related to customer support issues!”

Helpful Report

Posted 3 years ago

“Ordered a EF2000 external filter, arrived without Media and very noisy, no one answered the phone number only wat is to create a ticket, 10 days still waiting. Please stay away from this seller not worth it as will give you stress.”

Helpful Report

Posted 3 years ago

“Products rubbish, communication rubbish, warranty absolute rubbish. Fortunately I bought via Barclaycard who refunded me 100% . UV clarifier now thrown away - absolute rubbish, didnt work from day one and Allpondsolutions do not provide any help. I would steer well clear if I were you.”

Helpful Report

Posted 3 years ago

“Rubbish product, rubbish customer service,rubbish contact facilities. Absolutely no help when things go wrong. At least I came out of this sorry experience without any financial loss - I purchased via a credit card who refunded me. Thanks for nothing Allpondsolutions you deserve to go out of business.”

Helpful Report

Posted 3 years ago

“Returned faulty pond pump but took 3 weeks to get email reply. Cannot be contacted by phone. Still no resolution. I will never use them again”

Helpful Report

Posted 3 years ago

“Avoid APS at all cost. Placed an order 3 weeks ago which hasn't arrived. Getting in touch with APS appears to be impossible, emails, live chat and facebook messages aren't replied too. I have been completely ignored. Shop elsewhere.”

Helpful Report

Posted 3 years ago

“absolutely horrendous experience absolutely horrendous experience, uv clarifier arrived with broken glass tube, been trying to make contact for a week without success telephones not manned can only raise 1 ticket or go to back of queue, ironic but if you ask a question on ebay items they answer have a problem and totally ignored, i would recommend not using them and look elsewhere”

Helpful Report

Posted 4 years ago

“I had issues with a hob 500 filter that was noisy, I informed Allpondsoultions within hours of setting the filter up, I had sent videos of the difference between the new filter compared with a hob 500 on my other tank, a lot of emails, giving advice on how to remedy this but all the advice was for anaquarist was basic. I returned the filter (I had cleaned/dried ) for Allpondsolutions to check, they emailed back stated that is was ok. I decided to have the filter returnrd because thay only offered a 50% refund. I have just received my filter back, they had not bothered to dry the filter before repackaging so the filter packaging was destroyed due to being wet. I hope yhis was not malicious due to me complaining about the filter, i would to think that they would have the decency to hve dried the filter before packaging. My experienece witj them as been the worst customer service. I am normally astute to purchasing items on the internet ie Amazon, checking Ebay sellers feedback, I should have checked the internet where there are numerous complaints about this companies customer service when something goes wrong. I would advise if you are going to purchase anything from Allpondsolutions check the internet feedback. I have atached couple of images of the state of returned pacakaging.”

Helpful Report

Posted 4 years ago

“bought internal uv 700if. noisy pump uv bulb lasted 2 days water got past seal replaced bulb and o ring lasted 3 days thay treat you like idiots been keeping aquariums for 25 years rubbish wast of money will not buy any thing again.”

Helpful Report

Posted 4 years ago

“if only i could give 0 stars bought a filter that leaked badly.Sent it back for a refund but they refused because they said they tested it and it was fine. I had to replace the flooring because of water damage . so they have stolon £80 from me pls pls pls pls do not use this company thay will steal your money .”

Helpful Report

Posted 4 years ago

“Dreadful support, been 2 weeks since my first message to them, you get nonsense replies and now they say it's out of warranty, well they timed that right as it was in warranty yesterday. Don't believe them when they say 24 hours for a reply, it's over 3 days, then they just reply rubbish waiting for the warranty to run out.”

Helpful Report

Posted 4 years ago

“Experience using APS solutions. Side note you have to email or live chat to get hold of APS. I have been leaving emails and live chat and still no further in getting the leak in my tank resolved. APS need to inspect the tank fair enough. They arranged for PalletWays to pick up the tank on Tuesday and they didn't turn up. Prior to this ParcelForce turned up on Monday to pick up the tank, I was surprised as I thought it was going with PalletWays. They took the tank and then I got a call later on that day to say APS had actually cancelled that order. They tried to contact APS via the phone number but got stuck when they couldn't actually get through to anyone. All they wanted to do was to arrange with APS for PalletWays to pick up the tank from them as they're just outside our village. They said they could deliver it back on Tuesday. I was concerned that PalletWays may come before then, so drove down to collect it myself only for PalletWays not to come on Tuesday. So Emailed APS to tell them, heard nothing. I was away Wednesday and Thursday so asked for them to try again Friday. In this time I had no emails from APS to confirm, not even 24hrs later. They said they had high volumes of correspondence as it's peak time (I wonder why). Friday morning at 10am I went on live chat, asked them what's going on as I hadn't heard in their usual 24hr period. She told me it had been rearranged for Friday and that pallet ways would come between 2-5pm. I was suspicious as live chat closes at 4pm. Come quarter to 4 PalletWays hadn't turned up so went back on live chat to confirm. Again confirmed it would be picked up between 2-5pm. I asked what happens if it doesn't can I contact anyone to let me know what's going on. They said email us. So 5pm came still no sign, emailed them. I won't hear for 2 days maybe 3 who knows. It's now 20:30 same day still no sign of PalletWays. I'm sharing this experience as want other users to know. This is the first time I've used APS but looking at reviews on feefo a lot are in my position. You may get lucky or you may be like me. Just be warned if you do buy from APS and there is a fault with the product don't expect a quick service to resolve it. I'm now 2 weeks in and back to where I started.”

Helpful Report

Posted 4 years ago

“Appalling animal and customer care. Paid extra for before 09:00 delivery. Didnt turn up until hours later. Had to go to work. Arrived home to find many fish and shrimp dead. DO NOT USE!”

Helpful Report

Posted 5 years ago

“warranty is worthless on pond solutions pressure filters spin clean had a crack on casing filter brought last august taken out of garden over winter kept coming back with no covered classed as accidental damage you be lucky if they last a year be very careful if you thinking of buying customer terrible no phone contact avalible”

Helpful Report

Posted 6 years ago

All Pond Solutions is rated 1.6 based on 41 reviews