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All Pond Solutions Reviews

1.7 Rating 43 Reviews
16 %
of reviewers recommend All Pond Solutions
Company Reviews Questions Metrics
1.7
Based on 43 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 53%
Customer Service
Communication Channels
Email
Queries Resolved In
Over A Week
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Clive Smith
Verified Reviewer
“had a very green pond purchased a pressure filter system more larger size than i calculated it cleared my pond in 10 days. this after spending money on useless pond dyes .should have done it ages ago. ie a very good system but buy one that is a bit bigger than you think you need,”
Helpful Report
Posted 5 months ago
Bryan Turnham
Unverified Reviewer
“Dispite calling to confirm next day delivery for a order. I did not receive order . My fish died and I'm out of pocket from order from this company .. Waiting 8 days and still did not receive what I ordered. Charlotte from all pond solutions assured me that I would get my order in Time scale PAID FOR.... BUT THIS WAS LIE.. as unfortunately she has no idea... what is going on.. I have sent them my Dead fish in post second class so it stinks. As does there service..”
Helpful Report
Posted 5 months ago
Jason Clayton
Verified Reviewer
“BUNCH OF THIEVES………….. AVOID AVOID UNLESS YOU HAVE SPARE 2 WEEKS TRYING TO GET WHAT YOU PAID FOR OR YOUR MONEY BACK…One star is too much. If you want to spend £300 but get nothing in return and be ignored with your emails and call backs this is the company to go for they are the best for this. All I can say is they are a bunch of thieves. And all pond solutions if you reply to this it’s because you have to as you don’t want other people knowing what you really are a bunch of ignorant thieves. I give this company a deadline to respond but they decided to ignore this but the sad thing is I’ll get my money back anyway through eBay so all this effort in ignoring is to no avail apart from making them look shabby. So to all of those people who are thinking of purchasing off this shabby company just think twice and say to your self is do you have a spare 2 weeks in emailing, phoning trying to get what you paid for or your money back seriously THINK TWICE.”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“No spares available for a 13 month old filter !!! Avoid at all cost.”
Helpful Report
Posted 1 year ago
Jonathan Brown
Unverified Reviewer
“I bought a filter pump and the clips broke somehow .I went to buy replacement clips but couldn’t because the clips were out of stock and on route from China with an estimated 2 month wait.Customer service’s apologised for the long lead time and credited me the clips which they have posted me as promised.Thanks”
Helpful Report
Posted 1 year ago
Dell
Unverified Reviewer
“Very noisy I had the largest external pump so so noisy can't think quite it down very very bad can't wait to you by mine or further some compete these parts are cheap and nasty an hour so noisy and they can't keep the water clear I can't wait to get rid of these tea canister pumps and replace it with a german manufacturer Lisa Chinese rubbish set after services rubbish bourbon solution pump fit the system is rubbish can't compete Very cheap very nasty not impressed gay what you pay for what you get best buy dearer canister pump Mr pi idea of pump I will not be buying an all pond solution pump again or car our pond pump change it to that nosey change it to dearer pump because it doesn't work or doesn't fake”
Helpful Report
Posted 2 years ago
Lisa
Verified Reviewer
“I had a pump from all po d which was faulty and electrocuted 4 of my large koi. A replacent pump was sent which was also faulty. I now just want a refund which allpond refuse to do Terrible quality and disgusting customer service.”
Helpful Report
Posted 2 years ago
Lynn Rankin
Unverified Reviewer
“Shocking service. Avoid at all costs. Do not believe the reviews on other sites are genuine. Read these true reflections of this abysmal company”
Helpful Report
Posted 3 years ago
Tim
Unverified Reviewer
“The pump i received had already been opended and parts was missing. Getting in touch with customer service has been terrible, would avoid! Terrible company.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I would not recommend purchasing any of their tanks as I purchased two of them last year and now within one month both of them have leaked and customer support is outdated, useless and unrealistic. To have both of them leak at almost the same time is too much of a coincidence for me. I've had fish all my life so it is pretty annoying when I am trying to tell them about defects in their tanks and they sent me a massive unreadable list on how to tell if they are leaking, well my living room floor was flooded both times so I am absolutely positive they leaked.”
Helpful Report
Posted 3 years ago
Shane
Verified Reviewer
“Excellent service, very helpful and polite staff. I had called them today to buy a new filter for my tank that I purchased of them a few years ago that went faulty and they made me aware that it is still in warranty and they are sending me a new filter out for tomorrow. Would highly recommend buying of company. Very easy to deal with and they sell great products.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“They first sent me a refurb unit as new so it was returned, they have had the item for weeks and still try to palm me off by saying once its booked in etc. Avoid”
Helpful Report
Posted 3 years ago
Tony Coultrip
Unverified Reviewer
“Very Poor customer service, purchased two pressurized pond filters from them. cost £340.00 one had an occasional leaking seal, they wanted me to do a video, only contact on a message, no phone answered, requested phone number, no number supplied, asked for complaint to be escalated, cant believe the customer means so little”
Helpful Report
Posted 3 years ago
Mick
Unverified Reviewer
“As every person says avoid them that is tue .Absolute nightmare to deal with ,no response cant speak to anyone .Only wish i had read reviews on the so called company as i would have bought elsewhere. I will take the matter up with trading standards and hopefully get them shut down so they cant rip anyone else off.”
Helpful Report
Posted 3 years ago
Mrs Boddy
Verified Reviewer
“I returned my items parcel force tracked still waiting for £105 refund. No response on email or Facebook”
Helpful Report
Posted 3 years ago
Jean
Unverified Reviewer
“Non-existent customer service! It is impossible to phone these people and it’s not due to Covid. If you want to buy something you can call but if you have a problem or need help, forget it! You have to “Raise a ticket” and you are told you must wait 1-3 days for a response, excluding weekends. When I finally got a response it was totally unhelpful. So then you send another email, and wait! And I’m still waiting. My equipment is under warranty and the UV Ballast has failed. In a desperate attempt to get this sorted I ordered a replacement part at my own cost and paid £6 for an early delivery, 11th June. No delivery and now the part shows out of stock until 12th July. But of course they’ve taken my money. Now I have a green pond, no help from All Pond Solutions, I’ve paid another £29 for nothing. DO NOT USE THIS COMPANY!”
Helpful Report
Posted 3 years ago
Mr A J Smith
Verified Reviewer
“SIMPLY THE BEST... at very good prices. I bought the ALL Pond Solutions quad AIR PUMP. I couldn't and still can't believe how quiet it is. It comes with the air piping and air stones. Really powerful yet so quiet as are their external Canister Filters! Over the 50 years of fish keeping this has got to be the quietest and most cost effective. I had a problem with the Air Pump, I contacted All Pond Solutions and they promptly replied the very same day. Charlotte was so understanding and nothing was to much trouble. A service that is lacking in so many companies, and I'm proud to say that they are a British Company. My Air Pump was promptly replaced at no cost to myself and no problems since. I have bought other products from All Pond Solutions and been really satisfied at an unbeatable price. Their external Canister Filters are so quiet, I sit at the side of my tank and can't hear either the Canister Filter or the Air Pump! Give them a try I can promise that you won't be disappointed and find yourself replacing your Pond/Aquarium equipment from ALL POND SOLUTIONS, 5 STAR CUSTOMER CARE... 5 STAR PRODUCTS... 5 STAR SERVICES & 5 STAR PRICES... need I say more!”
Helpful Report
Posted 3 years ago
Mark Holden
Unverified Reviewer
“Terrible service sell sub standard goods with dreadful customer service steer clear 😒”
Helpful Report
Posted 3 years ago
Liam
Verified Reviewer
“Been trying to get hold of company over 3 weeks on facebook/ticket system/emails/called. Pump/filter stopped working on tank bought in November we lost 3 out of 4 fish due to this(was cycled)awful customer service would bot recommend.”
Helpful Report
Posted 3 years ago
Miss C Miller
Unverified Reviewer
“Item not as described. False advertising. Avoid”
Helpful Report
Posted 4 years ago
All Pond Solutions is rated 1.7 based on 43 reviews
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