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All Pond Solutions Reviews

1.6 Rating 41 Reviews

15 %

of reviewers recommend All Pond Solutions

Company Reviews

1.6

Based on 41 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

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All Pond Solutions 1 star review on 12th August 2020

All Pond Solutions 1 star review on 3rd July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUNCH OF THIEVES………….. AVOID AVOID UNLESS YOU HAVE SPARE 2 WEEKS TRYING TO GET WHAT YOU PAID FOR OR YOUR MONEY BACK…One star is too much. If you want to spend £300 but get nothing in return and be ignored with your emails and call backs this is the company to go for they are the best for this. All I can say is they are a bunch of thieves. And all pond solutions if you reply to this it’s because you have to as you don’t want other people knowing what you really are a bunch of ignorant thieves. I give this company a deadline to respond but they decided to ignore this but the sad thing is I’ll get my money back anyway through eBay so all this effort in ignoring is to no avail apart from making them look shabby. So to all of those people who are thinking of purchasing off this shabby company just think twice and say to your self is do you have a spare 2 weeks in emailing, phoning trying to get what you paid for or your money back seriously THINK TWICE.”

Posted 1 month ago

“No spares available for a 13 month old filter !!! Avoid at all cost.”

Posted 9 months ago

“Very noisy I had the largest external pump so so noisy can't think quite it down very very bad can't wait to you by mine or further some compete these parts are cheap and nasty an hour so noisy and they can't keep the water clear I can't wait to get rid of these tea canister pumps and replace it with a german manufacturer Lisa Chinese rubbish set after services rubbish bourbon solution pump fit the system is rubbish can't compete Very cheap very nasty not impressed gay what you pay for what you get best buy dearer canister pump Mr pi idea of pump I will not be buying an all pond solution pump again or car our pond pump change it to that nosey change it to dearer pump because it doesn't work or doesn't fake”

Posted 2 years ago

“I had a pump from all po d which was faulty and electrocuted 4 of my large koi. A replacent pump was sent which was also faulty. I now just want a refund which allpond refuse to do Terrible quality and disgusting customer service.”

Posted 2 years ago

“Shocking service. Avoid at all costs. Do not believe the reviews on other sites are genuine. Read these true reflections of this abysmal company”

Posted 2 years ago

“The pump i received had already been opended and parts was missing. Getting in touch with customer service has been terrible, would avoid! Terrible company.”

Posted 2 years ago

“I would not recommend purchasing any of their tanks as I purchased two of them last year and now within one month both of them have leaked and customer support is outdated, useless and unrealistic. To have both of them leak at almost the same time is too much of a coincidence for me. I've had fish all my life so it is pretty annoying when I am trying to tell them about defects in their tanks and they sent me a massive unreadable list on how to tell if they are leaking, well my living room floor was flooded both times so I am absolutely positive they leaked.”

Posted 2 years ago

“They first sent me a refurb unit as new so it was returned, they have had the item for weeks and still try to palm me off by saying once its booked in etc. Avoid”

Posted 2 years ago

“Very Poor customer service, purchased two pressurized pond filters from them. cost £340.00 one had an occasional leaking seal, they wanted me to do a video, only contact on a message, no phone answered, requested phone number, no number supplied, asked for complaint to be escalated, cant believe the customer means so little”

Posted 2 years ago

“As every person says avoid them that is tue .Absolute nightmare to deal with ,no response cant speak to anyone .Only wish i had read reviews on the so called company as i would have bought elsewhere. I will take the matter up with trading standards and hopefully get them shut down so they cant rip anyone else off.”

Posted 2 years ago

“I returned my items parcel force tracked still waiting for £105 refund. No response on email or Facebook”

Posted 2 years ago

“Non-existent customer service! It is impossible to phone these people and it’s not due to Covid. If you want to buy something you can call but if you have a problem or need help, forget it! You have to “Raise a ticket” and you are told you must wait 1-3 days for a response, excluding weekends. When I finally got a response it was totally unhelpful. So then you send another email, and wait! And I’m still waiting. My equipment is under warranty and the UV Ballast has failed. In a desperate attempt to get this sorted I ordered a replacement part at my own cost and paid £6 for an early delivery, 11th June. No delivery and now the part shows out of stock until 12th July. But of course they’ve taken my money. Now I have a green pond, no help from All Pond Solutions, I’ve paid another £29 for nothing. DO NOT USE THIS COMPANY!”

Posted 2 years ago

“Terrible service sell sub standard goods with dreadful customer service steer clear 😒”

Posted 3 years ago

“Been trying to get hold of company over 3 weeks on facebook/ticket system/emails/called. Pump/filter stopped working on tank bought in November we lost 3 out of 4 fish due to this(was cycled)awful customer service would bot recommend.”

Posted 3 years ago

“Item not as described. False advertising. Avoid”

Posted 3 years ago

“Bought two products which arrived quickly. However, neither matched the description on the web site have tried raising a ticket on each but no reply after a week. No way to contact them AVOID LIKE THE PLAGUE”

Posted 3 years ago

“Pond pump failed after a few months, due to impeller fault. They say, "they only cover the impeller for 6 weeks after purchase"”

Posted 3 years ago

“When ordering it will show they have stock, but no delivery was received which they then don’t respond and can’t be contacted. They take your money and pre-order the goods which means waiting longer than they advertise. Still waiting for a refund. Nightmare company...avoid!”

Posted 3 years ago

“Ordered 72litre tank it arrived smashed to pieces .have opened 2 refund tickets without one reply...Still waiting..cant speak to anyone at customer services...never ordering from them again.so now I have a cardboard box full of glass sitting in my di ing room and still, waiting for a returns label absolutely rubbish service”

All Pond Solutions 1 star review on 12th August 2020

Posted 3 years ago

“Like all the other reviewers have said, AVIOD. I bought the 2000ef+ external filter. First of Al the UV light came broken, which was a easy resolution, I just bought another one. The main problem is the filter leaks. It leakes from the one of the clips. I don't mean just a simple leak, I mean the filter was spraying water like a water pistol. I have contacted all pond solutions and raised ticket after ticked from there support centre. I have sent pictures, I have sent videos but nothing has been done. Like other reviewers have said, all I get is stupid replies asking have I checked the o ring, or the seals or the taps. Even though I have explained many many many times it's leaking from the canister and not any of the seals or taps. It has now been 1 week since my first contact with all pond solutions about the leaking filter and I'm still none the wiser to what they are waiting for. I requested a replacement but no answer, I requested a refund, no answer. All I get is silly messages back with no one actually trying to resolve a faulty filter they sold. Avoid all pond solutions. There products are OK but the after care and service is non existing.”

Posted 3 years ago

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All Pond Solutions is rated 1.6 based on 41 reviews