All Pond Solutions Reviews

Name: All Pond Solutions
Rating: 1.61

1.6 Rating 41 Reviews

15 %

of reviewers recommend All Pond Solutions

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1.6

Based on 41 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

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All Pond Solutions 1 star review on 12th August 2020

Lynne Nash

All Pond Solutions 1 star review on 3rd July 2020

Madison

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a pump from all po d which was faulty and electrocuted 4 of my large koi. A replacent pump was sent which was also faulty. I now just want a refund which allpond refuse to do Terrible quality and disgusting customer service.”

Helpful Report

Posted 2 years ago

“Shocking service. Avoid at all costs. Do not believe the reviews on other sites are genuine. Read these true reflections of this abysmal company”

Helpful Report

Posted 2 years ago

“The pump i received had already been opended and parts was missing. Getting in touch with customer service has been terrible, would avoid! Terrible company.”

Helpful Report

Posted 2 years ago

“I would not recommend purchasing any of their tanks as I purchased two of them last year and now within one month both of them have leaked and customer support is outdated, useless and unrealistic. To have both of them leak at almost the same time is too much of a coincidence for me. I've had fish all my life so it is pretty annoying when I am trying to tell them about defects in their tanks and they sent me a massive unreadable list on how to tell if they are leaking, well my living room floor was flooded both times so I am absolutely positive they leaked.”

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Posted 2 years ago

“They first sent me a refurb unit as new so it was returned, they have had the item for weeks and still try to palm me off by saying once its booked in etc. Avoid”

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Posted 2 years ago

“Very Poor customer service, purchased two pressurized pond filters from them. cost £340.00 one had an occasional leaking seal, they wanted me to do a video, only contact on a message, no phone answered, requested phone number, no number supplied, asked for complaint to be escalated, cant believe the customer means so little”

Helpful Report

Posted 2 years ago

“As every person says avoid them that is tue .Absolute nightmare to deal with ,no response cant speak to anyone .Only wish i had read reviews on the so called company as i would have bought elsewhere. I will take the matter up with trading standards and hopefully get them shut down so they cant rip anyone else off.”

Helpful Report

Posted 2 years ago

“absolutely horrendous experience absolutely horrendous experience, uv clarifier arrived with broken glass tube, been trying to make contact for a week without success telephones not manned can only raise 1 ticket or go to back of queue, ironic but if you ask a question on ebay items they answer have a problem and totally ignored, i would recommend not using them and look elsewhere”

Helpful Report

Posted 3 years ago

“I had issues with a hob 500 filter that was noisy, I informed Allpondsoultions within hours of setting the filter up, I had sent videos of the difference between the new filter compared with a hob 500 on my other tank, a lot of emails, giving advice on how to remedy this but all the advice was for anaquarist was basic. I returned the filter (I had cleaned/dried ) for Allpondsolutions to check, they emailed back stated that is was ok. I decided to have the filter returnrd because thay only offered a 50% refund. I have just received my filter back, they had not bothered to dry the filter before repackaging so the filter packaging was destroyed due to being wet. I hope yhis was not malicious due to me complaining about the filter, i would to think that they would have the decency to hve dried the filter before packaging. My experienece witj them as been the worst customer service. I am normally astute to purchasing items on the internet ie Amazon, checking Ebay sellers feedback, I should have checked the internet where there are numerous complaints about this companies customer service when something goes wrong. I would advise if you are going to purchase anything from Allpondsolutions check the internet feedback. I have atached couple of images of the state of returned pacakaging.”

Helpful Report

Posted 4 years ago

“Was initially happy with Allpondsolutions by way of products, but, when something goes wrong or becomes faulty, the customer services is worse than poor. I have the 1400EF Aquarium filter, have had under a year. On the head of the unit is the inlet/outlet hard plastic, these became brittle and bits broke off. Therefore a seal cannot be made, unit cannot be primed and leaks. Explained as above and showed photo of the broken inlet/outlet. Completely ignored what was stated, clearly did not look at photo, so got an email asking to check seals/O rings. I responded back again stating no seal or O ring will fix the issue as the plastic is broken, a seal is not possible, again sent photo, get another email, asking to go through checklist, check seals etc, no closer to a remedy, my aquarium suffering as filtration not adequate. I will not be using again as too much hassle when something goes wrong.”

Helpful Report

Posted 4 years ago

“Dreadful support, been 2 weeks since my first message to them, you get nonsense replies and now they say it's out of warranty, well they timed that right as it was in warranty yesterday. Don't believe them when they say 24 hours for a reply, it's over 3 days, then they just reply rubbish waiting for the warranty to run out.”

Helpful Report

Posted 4 years ago

“Experience using APS solutions. Side note you have to email or live chat to get hold of APS. I have been leaving emails and live chat and still no further in getting the leak in my tank resolved. APS need to inspect the tank fair enough. They arranged for PalletWays to pick up the tank on Tuesday and they didn't turn up. Prior to this ParcelForce turned up on Monday to pick up the tank, I was surprised as I thought it was going with PalletWays. They took the tank and then I got a call later on that day to say APS had actually cancelled that order. They tried to contact APS via the phone number but got stuck when they couldn't actually get through to anyone. All they wanted to do was to arrange with APS for PalletWays to pick up the tank from them as they're just outside our village. They said they could deliver it back on Tuesday. I was concerned that PalletWays may come before then, so drove down to collect it myself only for PalletWays not to come on Tuesday. So Emailed APS to tell them, heard nothing. I was away Wednesday and Thursday so asked for them to try again Friday. In this time I had no emails from APS to confirm, not even 24hrs later. They said they had high volumes of correspondence as it's peak time (I wonder why). Friday morning at 10am I went on live chat, asked them what's going on as I hadn't heard in their usual 24hr period. She told me it had been rearranged for Friday and that pallet ways would come between 2-5pm. I was suspicious as live chat closes at 4pm. Come quarter to 4 PalletWays hadn't turned up so went back on live chat to confirm. Again confirmed it would be picked up between 2-5pm. I asked what happens if it doesn't can I contact anyone to let me know what's going on. They said email us. So 5pm came still no sign, emailed them. I won't hear for 2 days maybe 3 who knows. It's now 20:30 same day still no sign of PalletWays. I'm sharing this experience as want other users to know. This is the first time I've used APS but looking at reviews on feefo a lot are in my position. You may get lucky or you may be like me. Just be warned if you do buy from APS and there is a fault with the product don't expect a quick service to resolve it. I'm now 2 weeks in and back to where I started.”

Helpful Report

Posted 4 years ago

“Had a small customer service issue which was dealt with promptly and more to my satisfaction than I could have wanted. I have also purchased a plant from APS which is far and away the best specimen of its kind I have ever seen.”

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Posted 5 years ago

“Appalling animal and customer care. Paid extra for before 09:00 delivery. Didnt turn up until hours later. Had to go to work. Arrived home to find many fish and shrimp dead. DO NOT USE!”

Helpful Report

Posted 5 years ago

“Good prices and fast delivery.”

Helpful Report

Posted 6 years ago

All Pond Solutions is rated 1.6 based on 41 reviews