Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.51

1.5 Rating 590 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

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Metrics

1.5

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th December 2025

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Douglas Turski

Amazon Canada 1 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

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“Amazon your service SUCKS. Prime membership is a joke and just a money making racket, a load of B.S I have had an ongoing argument with Amazon about next day delivery and not carrying through on their promise but this seems to fall on deaf ears. This is false advertising. If you can't follow through you should not offer prime.”

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Posted 1 year ago

“Personally, Amazon has been exemplary. Let me know with enough time to unlock the gate. They put items carefully where requested. They even show a little map and how many more stops they are making. You can even watch this, which is kinda fun. Just keep doing what you're doing, Amazon.ca, you're a good and needed service.”

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Posted 1 year ago

“horrible customer service! ordered a sink and recieved a damaged cabinet! cabinet very heavy and had to hire two guys to take to ups as we are an hour away from one amazon would do nothing for us and also would not honor the original price we bought the sink for as the price went up! on phone over three hours with "managers" three of whom hung up on me after stating there was nothing they could do. all i wanted was to repurchase the sink at the price i ordered it since it was not my fault they sent the wrong product but nope!”

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Posted 1 year ago

“How stupid customer service could be!!! Ask for advised if she can help me out, clearly says what is needs to be done if it’s possible(charge payment day for my membership account another day or two), she put me on hold and cancel my membership. Doesn’t help me at all and make it even worse.”

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Posted 1 year ago

“Ordered some items never received them called them so many times they took 3 months to process and at the end they said they couldn’t refund me the money because 120 days is past .unbelievable 😳😡you call this customer service or customer ripoff service with no gun needed .”

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Posted 1 year ago

“I highly recommend the T h e r e s a c h i n R e co v e r y for their exceptional experience and outstanding service when it comes to the Crypto recovery field. Honestly I’m really amazed by this teams skill in retrieving lost funds from fraudulent crypto investment platform, i had invested a huge amount of funds into this company where i believed my reasons for investing was to save money as well make some profits as they had promised me earlier before i got committed, but unknowingly to me i was dealing with some fraudulent staffs of the company that ended up seizing my investment alongside my profits just when it was right time for me to withdraw, they kept to persuade me to make more investments which i did but still couldn’t withdraw after all. At some point i really do not know what else to do as i felt totally screwed when they stopped responding to my emails and calls. After a few weeks i had a thought to lookout for a hacker who can help me recover back my funds, and this was how i went searching for solutions online, Luckily i found T h e r e s a c h i n R e c o v e r y through a crypto review section. I learned that T h e r e s a c h i n R e c o v e r y can be of help then I reached out to them once via the email contact: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m, i shared the experience I had with the company to them and they assured me of a positive recovery process. I had them provided with every required information leading to the lost of my funds before they went on with the recovery process of my funds. It was quite a smooth recovery process, after a few days i got the exact funds i had invested back to my wallet.. I couldn’t thank this team enough for their professional help, i really do appreciate everything they had done to get my funds back. To anyone out there who seek for some professional assistance or maybe you’ve had similar issues I recommend T h e r e s a c h i n R e c o v e r y to serve you right. they got call/whatsapp : + 1 2 3 4 3 0 0 1 5 4 4 as the number”

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Posted 1 year ago

“"I am extremely disappointed with Amazon's customer support. I was charged for an item that was never delivered, and despite contacting them multiple times, they refuse to issue a refund. The lack of accountability and unwillingness to resolve the issue is frustrating. As a loyal customer, I expected better service. I will think twice before ordering again if this is how they handle delivery problems."”

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Posted 1 year ago

“Reading all the negative reviews on Amazon but my experience so far has been great. I'm with prime I get my delivery the next day, I had a return once and customer service treated me so well, I did find with my floor product that it was overpriced at Amazon and it was cheaper at home Depot and Canadian Tire so you have to be careful of that sometimes do your research but then with my bath products Colgate optic which by the way is a wonderful product some clothing items I found Amazon to be great I'm confused by all the bad ratings”

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Posted 1 year ago

“Amazon Canada is the worst. They have no chat option or email option to send a complaint or inquiry. My packages have been consistently late and their solution is to speak to the delivery company and then not follow-up with me in any way shape or form. The only way you can contact them is to search high and low on their site for a telephone number that is basically hidden. Their service used to be so much better. Amazon Canada you can do better!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 1 year ago

“Why do the delivery guys..or girls not let you know the parcel is out for delivery and take a picture of your parcel when delivered and send it in an email to you.They used to do that,even if I were home,they would take a pic of me holding the parcel and send it to me in an email.”

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Posted 1 year ago

“In the last 6 months delivery service has gone way done hill, I no longer receive my package next day with certain carriers yet Amazon continues to use them no matter how much I complain”

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Posted 1 year ago

“Amazon is tumbling down the ladder at a fast rate. They constantly fail to provide paying Prime members with the "Prime Services" Not at all the company it was 2 years ago. They can't even refund customers on products and services that they failed to provide. I have yet to receive my purchase yet”

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Posted 1 year ago

“I am not impressed how Amazon tried to steal my full credit. I was sent a return label for the return of a product that arrived late. I was assured the refund was being made in full. But yet Amazon tried to reduce my refund by $68 for freight charges. I guess the inconvenience Amazon caused me with a late delivery, reordering the product from a different supplier ( who delivered on time), and having to physically deliver the product to a Canada post location for its return wasn’t enough. I called amazon to discuss this. They made it very inconvenient for me to receive my full credit even though Amazon sent me a notification that they received my return. They still insisted for me to send a photo of the receipt (Canada Post) proving I returned the product. Dahhhh! Why? for what purpose. They already sent me confirmation that they received my product. In my opinion Amazon was hoping I would just say forget it and walk away from the hassle. Amazon cannot be trusted. Always check your credits check your invoices never assume because they are so big that they don’t screw up.”

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Posted 1 year ago

“Terrible experience. Not going to shop with them anymore. When I could finally talk with someone, they could not even property commicate in my language.”

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Posted 1 year ago

“Their customer service has significantly declined! I remember it being much easier to talk or chat with an agent who was helpful in solving my issues. Now, trying to reach someone is like searching for a needle in a haystack. When I finally managed to get in touch with an agent, they were indifferent, didn't listen, and rushed to disconnect the call without offering a fair or reasonable solution.”

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Posted 1 year ago

“Amazon Canada is what went wrong. My purchase had an extended return/exchange policy. A-Z department interceded with my case only to deny my return for some lame excuse. Think twice before ordering from Amazon - you may be duped regarding their return policies. Consider shopping elsewhere.”

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Posted 1 year ago

“Never buy anything expensive from Amazon because if you had returned it for some reason they will refuse to refund you saying they never received it back even though you have a receipt”

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Posted 1 year ago

“I ordered something which cost about $17 shipping to get. To return, Amazon says I have to send it back through Purolator courier and the shipping is going to cost $52. What a joke!!! We should be able to send the package back through Canada Post or a courier of our choice. I have never returned anything that I've purchased from Amazon but I know now, not to ever purchase from Amazon again. What a scam.”

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Posted 1 year ago

“Bought a bunch of fishing gear. Thought Amazon was great. Didn't even get to try my new lures out. Thought I would get new line before trying my new lures. Ordered the line and they said it would take five days and would come on Sunday. Sunday came and it said your order will be in today. Sunday around noon I checked and it said your order will be in by 8 PM. Said it was at the Amazon facility so I took my old line off the reel. Then about an hour later they emailed me saying it would now be another 6 days. So now I can't fish all week. Now they say it will come in Saturday and I doubt very much if it will show up as another order that was supposed to come in Sunday, they changed to Tuesday. Well Tuesday is gone by and it's still not here. Amazon LIED to me. I WAS so happy with Amazon. Now I'm done with them. It's my goal now to spread the word about them. When something like this happens they should have to do something to make up for what they did but they won't. Now I have all this new fishing gear I probably won't get to use. Goodbye Amazon, uou suck.”

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Posted 1 year ago

“Last night I canceled my amazon prime, today I start receiving tons of calls that Amazon late payments of some with hundreds and some with thousands. Sure all. Calls are scams and I hang up. That means that customer services personnel are using our data and selling it to scammers or Amazon is trying to scam me after cancelling the service. Or they hired scammers within their support teams. Never deal with amazon again it’s not really worth it.”

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Posted 1 year ago

Amazon Canada is rated 1.5 based on 590 reviews