Amazon Canada Reviews

1.5 Rating 590 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How do I contact Amazon Canada?

Helpful Report

(6 days ago)

You can contact Amazon Canada by Live Chat, Email and Telephone.

Helpful Report

(6 days ago)

67.55%

Industry Average

“ Although the return pickup service, Dragonfly, picked up the wrong parcel, which was from Bath and Body Works, not Amazon, they credited me for the amount of my Bath and Body Works which has gone missing. ”

- Louise K

“ Personally, Amazon has been exemplary. Let me know with enough time to unlock the gate. They put items carefully where requested. They even show a little map and how many more stops they are making. You can even watch this, which is kinda fun. Just keep doing what you're doing, Amazon.ca, you're a good and needed service. ”

- 2FollowHim

“ Reading all the negative reviews on Amazon but my experience so far has been great. I'm with prime I get my delivery the next day, I had a return once and customer service treated me so well, I did find with my floor product that it was overpriced at Amazon and it was cheaper at home Depot and Canadian Tire so you have to be careful of that sometimes do your research but then with my bath products Colgate optic which by the way is a wonderful product some clothing items I found Amazon to be great I'm confused by all the bad ratings ”

- Judy

Amazon Canada Reviews

Customer Service - Average