Amazon India Reviews

4.0 Rating 1,695 Reviews

78 %

of reviewers recommend Amazon India

Company Reviews

Questions

Metrics

4.0

Based on 1,695 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How is Amazon India returns process?

Helpful Report

(2 days ago)

Greater than 74% of reviewers feedback is Amazon India returns process could be better.

Helpful Report

(2 days ago)

0.00%

Industry Average

“ b) Returns policy is changing adversely. ”

- KM Bhat

“ Am Amazon customer since past 5 odd years. Great shopping and service experience. BUT something has gone wrong with Amazon service over the past year or so. Cash upload not done, returns refund not done, non-responsive customer care, etc., etc. Bottom line ..... no longer confident shopping with Amazon. ”

- Victor

“ Sent me a cordless vacuum with damaged charging station then failed to collect it within a month, now say it is outside the returns limit!! ”

- Clare James Health Foods

Amazon India Reviews

Returns - Difficult