Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,234 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,234 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I purchased a product using Amazon Prime on November 25th, hoping to take advantage of the promise of fast delivery that comes with the subscription. However, my experience has been anything but efficient and satisfactory. The product not only failed to arrive on the promised date, but after a wait of 18 days, on December 13th, I am faced with the frustrating news that my order might have been lost.\r\n\r\nThe most disappointing part of all is the solution that Amazon offers. Despite being a Prime customer, all they propose is to send another product and wait at least another week. This means that, in the best-case scenario, I will receive my mobile phone a month after the original purchase date.\r\n\r\nPaying for Amazon Prime implies expecting a service of quality, efficiency, and quick solutions. In my case, they not only lost my product, but they have also made me lose valuable time. The trust I had in Amazon Prime has been seriously affected by this experience, and I am forced to reconsider whether it is worth continuing to pay for this service"

Amazon UK 1 star review on 13th December 2023

Juliana

"I wrote a review that simply stated, QUOTE;\r\n\"PRODUCT SUPPLIED , NOT AS ORDERD. orderd this Navara 60mm paint Mixing paddle for small tins, however what arived was a Toolzone 85mm paint mixing paddle\".\r\nIMAJiNE TO MY SURPRISE MY REVIEW WAS REFUSED, Amazon said it does not comply with their \"COMMUNITY GUIDELINES\", They cannot post my review because i concentrated too mutch on the SELLER? \r\nThey then sent me an email saying that if I talk about the SELLER, Delivery, Packaging, Pricing, Availability in my Reviews. Comments about sellers can not be posted on Reviews and must Only be sent to Amazon Customer Services as a complaint. I was then sent around all the staff in customer services, going round 8n a Circle with this issue going nowhere! What a bunch of WOKE, CANCEL CULTURE, AROGENT ???????. THEn they concluded by saying thease \"ASPECTS VARY BY ORDER AND NOT RELEVANT TO ALL CUSTOMERS\" ? \r\nSo, what the FLUX does that mean? They make it up as they go Day by day and implement it as they feel ???"

Amazon UK 1 star review on 24th October 2023

Anonymous

"I recently bought the Retro Game Handheld Console from Amazon.uk, and it's been amazing! My son is thrilled with it, and here's why:\r\n\r\nThe console is compact and has a vibrant display that immediately caught my son's attention. Setting it up was a breeze, and with the Linux system and 64G storage, we have access to a vast library of classic games.\r\nThe gaming experience is seamless, with smooth controls and impressive graphics. It supports various gaming systems and genres, offering endless entertainment options.\r\n\r\nThe console feels sturdy, ensuring durability during long gaming sessions. The battery life is impressive too, providing hours of uninterrupted gameplay.\r\n\r\nI want to recommend Amazon.uk for their prompt and reliable service. Ordering was smooth, and the package arrived securely packed and on time.\r\nIn conclusion, the Retro Game Handheld Console has brought endless joy to my son's gaming experience. Its compact design, extensive game library, seamless performance, and durability make it a fantastic choice. Thank you, Amazon.uk, for delivering this delightful gaming experience"

Amazon UK 5 star review on 15th July 2023

Beard

"I was really looking forward to getting a new mattress through Amazon as a Prime member. However, my order was canceled for no reason, and I had to talk to one of their customer service agents. The agent apologized for the mix-up and told me to place a new order for the same mattress. But here's where it gets fishy: the price of the mattress had gone up by 65 quid. The agent said not to worry, and that I'd get a refund for the price difference, and I believed them. They even messaged me saying, \"I\u2019ve requested an amount of GBP 64.01 to the original payment method. It should be deposited by your bank\/card provider within the next 5-7 business days with no issues.\" Unfortunately, I never received the promised refund, even after calling Amazon a week later. I can't believe that an Amazon customer service associate would lie to me like that. As a Prime member, I expect better service from Amazon. Just be careful when dealing with their customer service."

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

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Juliana

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“I purchased a product using Amazon Prime on November 25th, hoping to take advantage of the promise of fast delivery that comes with the subscription. However, my experience has been anything but efficient and satisfactory. The product not only failed to arrive on the promised date, but after a wait of 18 days, on December 13th, I am faced with the frustrating news that my order might have been lost. The most disappointing part of all is the solution that Amazon offers. Despite being a Prime customer, all they propose is to send another product and wait at least another week. This means that, in the best-case scenario, I will receive my mobile phone a month after the original purchase date. Paying for Amazon Prime implies expecting a service of quality, efficiency, and quick solutions. In my case, they not only lost my product, but they have also made me lose valuable time. The trust I had in Amazon Prime has been seriously affected by this experience, and I am forced to reconsider whether it is worth continuing to pay for this service”

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Posted 4 months ago

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Anonymous

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“I wrote a review that simply stated, QUOTE; "PRODUCT SUPPLIED , NOT AS ORDERD. orderd this Navara 60mm paint Mixing paddle for small tins, however what arived was a Toolzone 85mm paint mixing paddle". IMAJiNE TO MY SURPRISE MY REVIEW WAS REFUSED, Amazon said it does not comply with their "COMMUNITY GUIDELINES", They cannot post my review because i concentrated too mutch on the SELLER? They then sent me an email saying that if I talk about the SELLER, Delivery, Packaging, Pricing, Availability in my Reviews. Comments about sellers can not be posted on Reviews and must Only be sent to Amazon Customer Services as a complaint. I was then sent around all the staff in customer services, going round 8n a Circle with this issue going nowhere! What a bunch of WOKE, CANCEL CULTURE, AROGENT ???????. THEn they concluded by saying thease "ASPECTS VARY BY ORDER AND NOT RELEVANT TO ALL CUSTOMERS" ? So, what the FLUX does that mean? They make it up as they go Day by day and implement it as they feel ???”

Helpful Report

Posted 6 months ago

Beard

Unverified Reviewer

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“I recently bought the Retro Game Handheld Console from Amazon.uk, and it's been amazing! My son is thrilled with it, and here's why: The console is compact and has a vibrant display that immediately caught my son's attention. Setting it up was a breeze, and with the Linux system and 64G storage, we have access to a vast library of classic games. The gaming experience is seamless, with smooth controls and impressive graphics. It supports various gaming systems and genres, offering endless entertainment options. The console feels sturdy, ensuring durability during long gaming sessions. The battery life is impressive too, providing hours of uninterrupted gameplay. I want to recommend Amazon.uk for their prompt and reliable service. Ordering was smooth, and the package arrived securely packed and on time. In conclusion, the Retro Game Handheld Console has brought endless joy to my son's gaming experience. Its compact design, extensive game library, seamless performance, and durability make it a fantastic choice. Thank you, Amazon.uk, for delivering this delightful gaming experience”

Helpful Report

Posted 9 months ago

Adil

Unverified Reviewer

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“I was really looking forward to getting a new mattress through Amazon as a Prime member. However, my order was canceled for no reason, and I had to talk to one of their customer service agents. The agent apologized for the mix-up and told me to place a new order for the same mattress. But here's where it gets fishy: the price of the mattress had gone up by 65 quid. The agent said not to worry, and that I'd get a refund for the price difference, and I believed them. They even messaged me saying, "I’ve requested an amount of GBP 64.01 to the original payment method. It should be deposited by your bank/card provider within the next 5-7 business days with no issues." Unfortunately, I never received the promised refund, even after calling Amazon a week later. I can't believe that an Amazon customer service associate would lie to me like that. As a Prime member, I expect better service from Amazon. Just be careful when dealing with their customer service.”

Helpful Report

Posted 1 year ago

Mason V Fucchs

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“Have you observed him deleting some messages or putting the password on his phone so as you don't have access to it? Has he been experiencing very irritating mood swings every time he comes home? If so, then it's an indication that he must be doing something that is potentially dangerous or he might be cheating on you. If you want to free yourself from doubt without causing chaos in the house, then track his activities. With help of JOSE, I was able to monitor my kids and spy on my partner phone without them knowing. If you feel your spouse is texting or seeing another woman or man and you can quite get a real evidence to clear those doubts and know where you stand in the relationship. SUPPORT@HACKERSPYVILLE.COM”

Amazon UK 5 star review on 2nd March 2023

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Posted 1 year ago

Matt L

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“No doubt you've already heard the stories of the appalling way Amazon treats its staff and prevents unionisation, its patent on the obvious 1-click purchasing feature, killing off local bookshops, remotely deleting paid content from users' Kindle devices, its terrible track record on pollution, anti-competitive operations, treating LGBTIQA+ books as "adult content", and squeezing sellers. Well now you can add "deleting reviews that are unfavourable to racist and misogynistic pseudoscientific authors" to the list. I'd been a customer for about 18 years, used most of their services at different times, and had written many reviews, almost all of which had many "helpful" votes attached to them. And it was me who convinced my family to get Amazon accounts. I dread to think how much money I've put into Bezos's back pocket during the last 18 years or so. I then left a review on the worst book I've ever read in my life pointing out some of the myriad problems with the it. A few months later it was deleted with only a perfunctory notification email with a broken link to their guidelines. No mention of which review or why, I had to sit through a 35 minute chat with three different "customer service" representatives to try and find out why, and all they said was they would email me. I then had to have an email exchange with someone else to finally get to the bottom of the issue. Long story short: Amazon don't allow customers to leave "spiteful" reviews. And, apparently, calling a racist and misogynistic pseudoscience book exactly what it is will be considered by Amazon's employees as being "spiteful" towards the author. Their various one-line responses were all signed with "Your feedback is helping us build Earth's Most Customer-Centric Company." I think maybe someone needs to explain the definition of the words "spiteful" and "customer-centric" to Amazon. Based on these interactions it's clear that only positive reviews are allowed on Amazon. I've now deleted my Amazon account and will be taking my Kindle to the local CEX shop to exchange it for a Kobo tomorrow. I'd like to congratulate Amazon on having the absolute worst policies of any company I've ever had to deal with (vehemently defending dead, racist authors) and the absolute worst customer service ever to boot (pushing long-time customers directly to their competition). Well done Amazon, well done.”

Amazon UK 1 star review on 22nd January 2023

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Posted 1 year ago

Morrison H

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“Need help in gaining access/passwords to Facebook, Gmail, Instagram, bbm, Yahoo Mail, Snapchat, Twitter, Hotmail,various blogs, i-cloud, apple accounts etc. Password retrieval,clear debts, pay for bills at give a way rates, breach of web host servers, firewall breaches, application cracks, change of school grades, professional hacking into institutional servers, clearing of criminal records,keylogging,tablet portable device hacks, pc hacks on any OS and ip tracking and general tracking operations. Their service knows no bound, contact them and see the outcome of the job. Contact them for the job. *Service available 24Hrs *Easy Reliable and Efficient and Trust worthy team. SUPPORT@HACKERSPYVILLE.COM”

Amazon UK 5 star review on 28th December 2022

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Posted 1 year ago

Lee

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“I have been an Amazon prime customer… I have been an Amazon prime customer for years now, for two months now I have been trying to return a faulty boat bought from Amazon. Never have I experienced such a poor level of customer service, Amazon have washed their hands of this faulty boat as they didn’t supply it!? I have provided evidence of the boat being faulty and they have offered me absolutely nothing in terms of help to resolve it or help with a refund, not even a pre paid postage label to send it back, so I had to pay for that too. I was told several times to contact Amazon after 14 days of sending the boat back as they can’t help me until that time, we’ll today I contacted them after patiently waiting, to be told there’s nothing they can do as they didn’t supply it, well, in my eyes they did, I bought it from Amazon and there for expect a level of customer service from Amazon, instead they dismissed me and pointed me in the direction of the supplier who, upon receiving my pictures have called me a liar. I’m now without a boat, paid for postage to receive it, postage to send it back, several days wasted chasing this up and out of pocket for the boat too. The supplier “stack m high” have told me I have to pay to recover the boat from their factory now too if I want it back. Absolutely shocking customer service, I’m cancelling my prime membership immediately.”

Amazon UK 1 star review on 19th October 2022

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Posted 1 year ago

Brenda

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“No stars if I could Amazon has spoiled my birthday tomorrow my husband bought me a iPad Air in pink 2022 it was going to be a surprise when he opened the Box goes Instead of an ipas a book flame of resistance obviously there no security Check it beggars belief that that this could happen It will take up to five days for refund my husband is seething he likes my present s to be a surprise 🥲🙁🙁”

Amazon UK 1 star review on 27th June 2022

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Posted 1 year ago

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Anonymous

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“Very happy with the product”

Amazon UK 5 star review on 28th February 2022

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Posted 2 years ago

Tom

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“Lately Amazon falling so badly!!! Deliveries are beyond the joke! Items although not arriving at all or you wait up to 22:00 just to learn at 22:15 that the item might be delivered next day and if not they will give you money back- that’s what is for a premium membership Not mentioning that originally the item meant to arrive the day before!!! Too many times happened, going to quit as the quality doesn’t exists anymore”

Amazon UK 1 star review on 20th September 2021

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Posted 2 years ago

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Anonymous

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“Very disappointed in a canvas that we ordered arrived on time, so happy with that ,but was not packaged at all, no boxing as have had with previous orders of same canvases,just label stuck to cellophane wrap around canvas, nothing to stop it getting damaged and because clear plastic product completely visable”

Amazon UK 4 star review on 13th August 2021

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Posted 2 years ago

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Anonymous

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“My prime day order as a prime customer, was not delivered, it's delayed and maybe will arrive in 5 days time, for what I'm a prime customer then, and for what are you promoting prime day”

Amazon UK 1 star review on 23rd June 2021

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Posted 2 years ago

Allan

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“Extremely fast delivery of fitness tracker. All works well and easy to re-charge when strap is removed. Records steps automatically and updates the downloaded app on I-phone. If the automatic heart rate monitor is used you need to re-charge more frequently, but with this turned to manual charging can be done less frequently and heart rate can still be taken as and when required. A good buy.”

Amazon UK 5 star review on 25th May 2021

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Posted 2 years ago

Gabby

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“Delighted with my Teminice watch. Product arrived on agreed date. Good price. No complaints at all.”

Amazon UK 5 star review on 25th April 2021

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Posted 3 years ago

Parv Daddar

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“Good info of device . Small and good”

Amazon UK 4 star review on 10th April 2021

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Posted 3 years ago

Peter

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“Great fitness watch”

Amazon UK 5 star review on 26th December 2020

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Posted 3 years ago

Ste

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“Great product”

Amazon UK 4 star review on 19th October 2020

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Posted 3 years ago

Mr A Best

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“Excellent service”

Amazon UK 5 star review on 14th October 2020

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Posted 3 years ago

Lee Owen

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“Delivery and service was spot on! Can’t fault it Thank You Very Much !”

Amazon UK 5 star review on 7th October 2020

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Posted 3 years ago

Jan

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“Brilliant service arrived next day. fantastic watch used it today for my run - really pleased with it”

Amazon UK 5 star review on 28th September 2020

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Posted 3 years ago

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Anonymous

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“Always deliver on time no problems”

Amazon UK 4 star review on 24th September 2020

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Posted 3 years ago

Neale

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“USELESS & INEPT !! Amazon doing what Amazon does best !! I mean really is it that difficult to teach your staff if you only pack one side of a box the other side of the box has a 99% chance of getting broken ?”

Amazon UK 1 star review on 22nd September 2020

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Posted 3 years ago

Zena Richards

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“Fast efficient delivery’s, easy ordering, plenty of reviews to help decisions, and always stand by there guarantees. Nothing could be quicker or easier. I can always buy with confidence”

Amazon UK 5 star review on 7th September 2020

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Posted 3 years ago

Holger

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“I´m very happy with the service. All is ok. !!!!”

Amazon UK 5 star review on 29th August 2020

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Posted 3 years ago

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Anonymous

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“We always use Amazon as our ‘go-to’ online store! The delivery is always speedy and the products have always been exactly as described! We are very happy customers!!!”

Amazon UK 5 star review on 23rd August 2020

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Posted 3 years ago

Jacquelyn Barratt

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“Fantastic company, Amazon have never let me down. All good quality products fast delivery and returns. Prices cant be beaten. Drivers always polite and helpful. Please send me gift card photo included”

Amazon UK 5 star review on 8th August 2020

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Posted 3 years ago

Victor Budaca

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“Poor customer service. I was charged for the fast delivery even if I have amazon prime. Tried to speak for a while with Vishnu through live chat and because he couldn't sort it out, he simply left the chat.”

Amazon UK 1 star review on 31st May 2020

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Posted 3 years ago

James

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“Amazon has some dodgy business practices. I ordered surgical face masks from Amazon for £21.50. Amazon saw fit to substitute my premium masks with cheap ones that cost £8.40 and refused to refund the difference, stating it was the price I agreed to pay. The first pic shows what I ordered and the second shows what they substituted. Again, complete refusal to refund the difference. Only option was send it back. Such a waste of time and thievery.”

Amazon UK 2 star review on 22nd May 2020

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Posted 3 years ago

Customer Care Number Amazon Customer

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“New update Call Center No.08910497251 Amazon customer care number 08910497251...... Us On call 08910497251. Online shopping and other problems sloved call this number 08910497251.. Complaint Resolution Centar no 08910497251. New update Call Center No.08910497251 Amazon customer care number 08910497251...... Us On call 08910497251. Online shopping and other problems sloved call this number 08910497251.. Complaint Resolution Centar no 08910497251.”

Amazon UK 5 star review on 5th October 2017

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,234 reviews